Athos: Unified Discovery

Private Equity wrecks companies, this is proof. SearchSpring Was great until they got gobbled up under Athos. They are the most expensive search product on the market but won't help tune the search with us with best practices, super frustrating. The ticket response times are rocky at best and I can't consistently count on them for support these days. They also don't answer the phone at all. I just called them on Friday 8:15AM their time and immediately went to VM. My crappy $100/mo app vendors and India guys respond much faster because they are hungry and not private equity corporations. They are actively pushing my clients away from the product.