Hollywood DJ
United States
Reviews (13)
Private Equity wrecks companies, this is proof. SearchSpring Was great until they got gobbled up under Athos. They are the most expensive search product on the market but won't help tune the search with us with best practices, super frustrating. The ticket response times are rocky at best and I can't consistently count on them for support these days. They also don't answer the phone at all. I just called them on Friday 8:15AM their time and immediately went to VM. My crappy $100/mo app vendors and India guys respond much faster because they are hungry and not private equity corporations. They are actively pushing my clients away from the product.
Dan is the best! I use SuperSpeed for all of my clients. I used to have my dev teams spend weeks on optimization. Now I just install SuperSpeed and ping Dan anytime we need to re-optimize. All of my client sites now pass Core Web Vitals no problem. I don't know how he does it, great price for always having a fast website! Thanks Dan!!!
Omer helped me out last week, great support from that guy, much appreciated! These guys go above and beyond every time. I'm a consultant for a handful of online retailers who want to kick ass in e-commerce. I noticed the structured data markup wasn't dialed in for reviews and contacted Loox for help. They not only knocked it out quickly but it was done right and...they fixed some of the other junk schema code in the template that was preventing Google from ranking the site! To clarify further, some of this was lazy or incompetent development from the theme developer that Loox just fixed up quickly. I have a ticket in with Volusion right now to solve this same issue and they have already taken a week to just get back to me, lol. Loox solved this within 24 hours and google is already seeing the change! I coach my ecom clients to strive for excellence, these guys are a stellar example of that. And no, I'm not affiliated with them at all, I'm also not generous with my reviews. I'm just super impressed. This is one of the few companies that provide a great product and truly deserves your business.
Alex from suipport was super helpful and did a great job with recommendations making sure we are compliant and that the cookie banner was setup so we're getting more cookie approvals and so it's less intrusive.
These guys are the shiz, love the app. Gagan at PreOrder Wolf was great and was happy to help me out with any issues that came up. The only issue was a small conflict with another app and they solved it quickly for me. Highly recommend. Simple and effective app and helps you sell pre-orders really well. There are so many PreOrder solutions in the Shopify App Store it's hard to know which one is legit. This one seemed to be the simplest and most appropriate for the majority of users and it has best practices built in. My favorite is the Ron Popeil set it and forget it setting. Once you determine a product needs to be setup for preorder, you can just select it for Preorder and then select it to switch to PreOrder whenever it's out of stock! That way anytime you have out of stocks you're ready to take Preorders. Boom! Thanks again to my boy Gagan over there, much appreciated.
Developer reply ·
Thanks Travis! You are a Rockstar!
Nivi was great, she knew exactly what I needed to do to configure the app. Overall the features are great and work as they should. The cart bulk upsell is a great way to increase average order value. Great app, using this with a few clients now.
Support has been great. They helped me setup a notification in Slack whenever an instore pickup order comes in based on a tag. Super convenient, easy way to give my team the fast alert on instore pickup order. Thanks for the great support, much appreciated.
Developer reply ·
Thank you so much for the wonderful review. :)
Works great, thoughtfully crafted app. Wasn't overly heavy on Shopify. Support is hella responsive, and they are actually sharp and nice to work with. This is my go to affiliate app for clients from here on.
Developer reply ·
Thank you for trusting us. We'll keep trying our best to improve the app as well as the service day-by-day. In case you need our assistance, please don't hesitate to reach us at support@secomapp.com or the in-app chat channel. Cheers!
Worked great. The format on the email wasn't very good at first but they fixed it within 24hrs. Very responsive support.
ASM has been a great solution for shipping oversized items. The tools in Shopify don't allow you to do much with Freight and oversized items. The way ASM is setup allows you to have complete control over your data and even link it to 3rd party systems which I'm doing for a more complex integration. Their support is killer, Burt at ASM has been a great resource. He's super responsive and offers insight and solutions to help solve our most challenging shipping issues with oversized items and integrations. I highly recommend it for anyone that wants total control over their shipping system and has at least some technical ability.
It's fast to sync which is awesome but the price will use "compare at price" aka retail pricing instead of your actual price... this basically defeats any value from this connector if you're using Compare At Price.
Developer reply ·
Hi there, thanks for taking the time to review our sales channel. I understand you're having some issues in relation to how your prices are appearing in the Shop app. Please reach out to our Shop specific support team via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk and take a closer look at your issue. Be sure to include as much context and examples as possible and we'd be happy to investigate this for you. Best wishes, Brian, Shop Support
We noticed more multi-line items sales coming in the first week we deployed this. The more volume your store has the more impact you'll see. Our store only has about 20 orders a day and we still saw improvement. The mobile presentation is really good and easy for customers to use.