Catalog PDF Maker ‑ AceCatalog
by PH Group Limited · launched
View in Shopify App Store ↗Reviews (51)
Not expected the glitches i face in this app. 404 error in the cataloge page is very frustrating.
frustrating app ! bad experience. It make my products visual very bad
To Hard to make the Catalogues. And support team is also slow. I can't get any response on time.
Don't spend too much time creating a catalog because it times out constantly and you lose all your work. There's no way to save while initially adding products until you go to the next screen. If you go back, you lose your work. Not happy!
Developer reply ·
Hi there, I'm so sorry that happened to you, we actually made a new feature release tonight and it just happened to coincide with your session, this is an extremely rare occurrence and we'd love help you out in this case. Excited to help and sorry again for that, we love the idea of a SAVE feature during product selection and will be implementing this based on that suggestion. Could you please reach out to our support team at hello@catalogace.com, we'd love to help.
Not Happy With This
Developer reply ·
While our app is not perfect, our team looked into the usage of this specific store on our app and found that there were no errors and that no catalog creation attempts were made (we log events temporarily for cases like this now). This is a malicious review left by a competing Shopify App Developer owner of "Easy Catalog: wholesale/retail" in an attempt to lower our score and ranking. The store has no usage of our real usage application and we've reported the review to the Shopify Partner team.
Cant find support, i install the trial and they charged me on the first hour the full price of the higest plan. Even the archived products appear in the catalog, there are few or none personalization options. One time isnt enough, they charged me the full price of the higest plan on the first hour of the trial.
Developer reply ·
Hi Linc Rock, I'm really sorry to hear about your experience. It sounds like there was an issue with the trial setup, and we definitely want to make things right. If you were charged the full price of the highest plan during the trial, please reach out to our support team, and we'll help sort out any incorrect charges. Regarding the archived products appearing in the catalog and the limited personalization options, we're constantly working to improve our app. Your feedback is invaluable to us, and we're here to assist with any customization needs you have. Please contact our support team, and we'll be more than happy to help resolve these issues and ensure you get the most out of our app.
