CJdropshipping: Much Faster

The shipping is a little slow but Ruth was very helpful in assisting me to stay on top of my customer’s order!

Cet avis a été laissé après avoir eu affaire à un agent qui a bien répondu à ma demande. Elle a été très efficace. Je vous remercie Sydney Wang !

thanks Linda for help,

Working with Vincy through CJ is a pleasure!

Agent Everly is always very helpful and attentive. She even shared her WhatsApp contact with us so we could resolve our pending issues as quickly as possible. Her support and dedication have been greatly appreciated.

Ruth and Iris have been very helpful in finding and sourcing products, keeping track of inventory, etc.

Elara was very helpful. She worked with me until I got the problem sovled! CJ dropshipping has excellent pace at getting real humans when AI can't solve your issue. Thank you!

Elara,"Unbeatable service! My dedicated agent made product sourcing effortless and cut shipping times in half. Order processing is automated, helping me scale my conversion rates and business smoothly.

Carman Wu was extremely helpful and efficient. She solved my shipping issue quickly and guided me clearly through every step. Really appreciate her excellent service! Box Chen was very helpful in helping me solve shipping issue very fast an reliable.Good job .

Kerin has been very helpful. Fast with his replies. Speaks good English. Many have not been as attentive but Kerin has been great!

connie is a great agent

Cjdropshipping agents are always available for clarification, explanations and more. Angel, Alicia, Sita have been very helpfuk I am going to receive my first orders soon. So I cannot say about orders yet.

I find CJ human agents like Sini Liu extremely helpful in tracking order although the platform can be intimidating and could do with a better overal design they have helped drive my business on platforms such as Shopify and eBay.

Today's service was very good. A special shoutout to Bonnie Gu, who did everything to make the conversation flow and answer my questions as best as possible. She was kind and professional. Thank you very much.

It was nice chatting with Liora. She answered all my question in deatil, and I had a lot lol. I am happy that she's available because I am new to CJ's and I need help navigating the page and running my store. I am thankful to Liora.

Great platform for sourcing and shipping products. Thanks you Stacey and Kibree for being so helpful

Wonderful service. So far I like the app. Zoey was a 5-star Service Agent. She was great! I will update my reviews as my journey goes on!

J'aime la plateforme, car il est tout-en-un et il y a une équipe active pour répondre aux questions. Mais je trouve un peu complexe l'ajout de produit dans la boutique et aussi la suppression de certains produits, notamment POD enregistré dans mon espace personnel.

Super app, only one star deducted because the search function isn't optimal. Otherwise, a super fast and helpful service. Available at any time. Praise and thanks to Ruth for the support. I definitely recommend the app.

Good platform with a large selection of products and competitive prices. However, product info is often incomplete or missing. Leah was very helpful in providing the needed details.

Miya Huang is one great reason to recommend this app. Miya's attention, willingness to offer best guidance and the resolve shown to research for best advice proves to be indispensable.

Thanks to Suki Huang.

Alan is a super customer service. He has answered all my doubts, and even though I have not started he has helped me to do it right and avoid mistakes by answering every doubt I have.

Just started my shop and I am in the testing phase and so far customer service has been good. I have been working with Ashely wu and she has been very helpful in guiding and explaining things.

I have not started selling yet but so far the support Lea Zhang is giving me is great. Also, the fact that you can ask the support at any time of the day makes it very easy to work whenever you want to without having to wait for hours until you get a response. Unfortunately shipping prices are a bit high and the processing time is quite long but I guess that's the price you have to pay to have this big variety of products available.

I contacted customer support due to an issue with fulfilling a mixed-vendor order. Bonnie Gu initially responded and attempted to guide me through the process with the "batch update to orders" feature. However, this led to an unintended disconnection of all items in the order. The situation was made more difficult when the conversation with Bonnie was left unresolved. Fortunately, Suki Huang stepped in and was instrumental in clarifying the confusion. Suki provided comprehensive answers to all the questions and navigated us through the correct process to isolate and address the issue with the item from the other vendor. The assistance from Suki was a stark contrast to the earlier part of the exchange, demonstrating both professionalism and a commitment to resolving customer issues. I am grateful for Suki's intervention, which ultimately rectified the situation and allowed me to complete the order for my customer. The support provided by Suki was a redeeming aspect of the service experience.

Cj is a very good platform for storing and shipping parcels around the world. A special thanks to my agent Aoki Gong who does an exceptional job as an intermediary. She is reactive, and finds solutions for me when I have problems. I recommend CJ.

billy on the night staff was super helpful... i am still trying to make sense of such a departmentalized set up... thanks billy

Through using this app to create posters, I have received positive feedback and responses, boosting brand awareness and sales performance.

definitely recomend the customer services, just chat with Ruth Ying, was very kind to look into my issue and polite. CJ lack of exact information on the products make the customer services overloaded therefore ot is a big delay on respons. Thank you Ruth

Chris Ou from customer service, was very helpful, and clear with his answers. I recommend to use whatsapp for customer support is much faster that a ticket.

My agent Fiona is always very helpful. Sometimes packages take a bit longer than usual to arrive but Fiona usually helps resolve any issues in a timely manner.

I love this app, it is easy to find and order products, and the customer service is 100% on-point. They are 24/7 live actual people who are always ready to help you with any problem and they walk you through each challenge in a way that leaves you satisfied. Alex Chen was especially helpful and truly understood my problem and how to address it. I highly recommend the app. They do have longer processing and shipping times if you do not have inventory purchased already in the warehouse which is why I am giving a 4 not 5 star review.

They source very fast the products from 1688 or other Chinese apps like T-mall, shipping in high season is very slow, but in general, the process is good, what they need to improve is their User Interface as is very hard to find the orders with the Shopify order number or even with the buyer name, skype customer service is good and latly when a product arrive wrong from supplier they send pictures and give options to cancel or exchange the order, they are getting better, sync conection with the store is fast as well even many times the images need to be downloaded by had as their app just takes a few of them, prices are fare.