Digitally ‑ Digital Products

We’ve had such a great experience with Digitally! What really stood out to us was how much they genuinely cared about making things work for us. Their customer service has been amazing, and they didn’t just give us the usual “support” — they actually took the time to understand our digital products and customize the app to suit our needs. The owner even personally stepped in and went above and beyond to help us get everything working properly. Honestly, that level of personal attention is something you don’t come across often. We truly appreciate all the effort they put into helping us. Highly recommend Digitally, especially if you value a team that actually listens and cares about their customers!

感觉反应不是很及时，并且有延迟的效果

At first this app was great but over the past 6 months is up and down, causing you to have to fulfill orders manually. For a paid app, I'm not amused and I don't like when my customers get an "error 500" message. Working on moving all my products to Shopify's Digital Products app, it's free! Very disappointed.

Takes some time to get to know the functionality, but if you understand it works fine

The app is easy to navigate and customer support is very responsive.

Yes! This app does more than what others do, and in a lot of ways it makes more sense. Plus the support is excellent! I find that there is a learning curve with almost every new shopify app I find, so at first this one felt quirky, but I looked at every other digital delivery app on the market and settled on this one for a reason. Price / Features / Support. this is a 5 star app!

Amazing app, works just how it should, and the support is very helpful!

Amazing app and customer service. Got an answer in 1 minute and fixed in real time :) ! I recommend

I am new but so far it has been easy to follow the instructions. As I learn more and more I am looking forward to creating digital products for my community of creatives.

This product met most of our needs out of the box. Unfortunately, we started using it right at our busiest time of the year. Which means we didn't really have time to test it thoroughly. However, when we encountered our first problem, I reached out to support. Not only did they respond quickly, they also found and implemented a solution right away. They even went back and fixed a few things from past orders. It was amazing. Then.. we discovered we really needed a feature that would allow us to export the orders and all the keys associated with each order. I asked for help finding a way to do it. Turns out, the featured didn't exist at all. But instead of just having to deal with it, they wrote the feature into the product. It has saved us HOURS of time in fulfillment and has streamlined our processes. Having software that does what it is supposed to do is great. But having a team BEHIND it that is responsive, flexible, fast, and invested in our success is what makes the difference! Lots of software apps out there. But there are not a lot of teams like this one who really stand by their product and support their customers. TL;dr -- Good product, OUTSTANDING SUPPORT.

Excellent support, I am really happy with the app and the developer(s). We had some extra needs (printing a qr-code generated from the license-file on a pdf that is being delivered with the order). When I mentioned it, the developer instantly started developing the feature for us and delivered it within a week. With no extra costs. Service: 5 Stars Communication: 5 Stars App: 5 Stars

Great and professional looking template options. Unfortunately managing license codes is very buggy and it's not possible to see how many codes are left or which codes have already been used.

Amazing customer support!

Makes it very easy to put my products up and makes the Shopify experience the best

Digitally is a fantastic product. I tried many different apps to try and configure my use case for sending digital gift subscriptions but none of them came close to Digitally. The team is so helpful and always willing to jump on a call to help walk through set up or troubleshoot. When there was a couple of features that I expressed interest in seeing, the team built it for me in a day. They listen to customer feedback and are so helpful. Their newest feature, customized email templates, really help carry through my brand to the gift recipients and is an awesome addition. If you're on the fence between a few products, I'd highly recommend going with Digitally.

Excellent Support and Willingness to Improve I've been using the Digitally app to deliver digital files for my online courses, and while there were a few bumps getting things working exactly as needed, the customer support has been excellent throughout. Bangash was responsive, professional, and genuinely committed to improving the experience for both me and my customers. They took the time to fix multiple issues (including the pesky "Default Title" and name field display) and were open to feedback about new features. When I asked about a "Download All" option to make things easier for my course participants, they not only said yes—but also committed to adding the feature within a couple of days. That kind of responsiveness really stands out. If you're looking for a digital delivery app with a support team that listens and acts on suggestions, I definitely recommend giving Digitally a try. —Bethany Mazereeuw, Symplicated Therapy & Coaching

This app is perfect for what I need - and their customer service was quick to respond and care for my questions/requests. They jumped right in and handled things for me. I appreciate that type of service! Thank you, Bangash!

Digitally has been an incredible tool for us to deliver one time usage codes to our customers to redeem for movie tickets. Our use case was not standard for the product but they were able to plug in perfectly and actually provided some custom development work to include a QR along with our access codes to allow for redemption at the theater. Overall, it's a phenomenal app with an incredible team behind it.

日本市場でダウンロード版を販売するのに、最も最適なアプリです。 いくつもアプリを検証しましたが、これ以上のアプリはありませんでした。 サポートのレスポンスもよく、日本時間の午後ならすぐに回答をもらえるので、導入までスムーズに行えました。 また、苗字+名前の表記や、お客様へのメールの控えを自分に送る機能、ライセンスキーを複数発行する機能など、実装してくれました。

We've been in e-commerce business for 9 years. This is by far the best app/dev/customer experience we've experienced. App delivers seamlessly. User feedback is promptly considered by the dev and updates have been consistently released. Highly recommend if you're looking for a solid team behind a product that is meant for assisting you with digital product sales and delivery.

I had issues with one of my digital products custom links not being able to be deleted to only show the new updated link. The rep, Bangash, helped me fix the issue. I found another issue after I finished my chat when him and he assisted me again right away to fix that issue. Great customer service. The app needs some improvement, but it does what is needed for my small amount of digital products.

I'm really happy with this app. It's easy to use and works well!

Only errors. eMail for the download link comes only after minutes, the sender address is not the one from the store, the link in the eMail to download the pdf file leads to an error page - junk

So far seems to be working well. I just started using it. We will updating in the future

Honestly, I was doubtful in the beginning as I had large file sizes that no other app can contain, but I am impressed! Also, when I spoke with an advisor they were punctual and responsive. Just what I expect from a business partner! Thank you Digitally, although I hope I can get customization to add my e-mail ID and logo to the e-mails sent to customers, but for a free plan, I am definitely satisfied!

So far so good i really like it thank you

Works amazingly for our store.

Works very well I definitely recommend to other shops.

Great product, and does what it needs, but could use some improvements. wish there was a way to upload different files for different variants of a product. It was mentioned in a previous review, but it was never worked on. I would REALLY love a page where a user can log in to their Shopify account and access all purchased download links in one page, I've seen this in other apps. Other than that, the app works well.

Efficient and easy to use! Thanks!

FAcil y muy util.

Very easy to use

It's the weekend and I installed this app. I need to fulfill orders by sending a link and a photo. But there are no help docs! None! At least I can't find them. I sent a help request and got a message back that there is no one around to help! I need are some kind of instructional docs or FAQ page! I can't wait until Monday because I have several orders to fulfill today! Uninstalling this app as soon as I finish this review!

Only just started using this app. But no issues so far, so that's good.

Funciona correctamente, es fluida e intuitiva.