Disputely: Prevent Chargebacks
by Disputely · launched
View in Shopify App Store ↗Reviews (25)
Disputely has saved us so much time handling chargebacks. Easy to use, great support, and it actually wins disputes. Highly recommend
Disputely has been excellent. The platform is easy to use, the automation saves us a ton of time, and their team has been extremely responsive whenever we need help. We use them across multiple stores, and they’ve made handling disputes and chargebacks significantly easier to manage. Great product, great support, and a team that actually understands e-commerce. If Shopify let me give 6 stars, I would.
I received excellent service, and the app is very helpful for resolving chargebacks; I recommend it.
Good service. Better coverage then the last service I used and less getting less chargebacks from using their resolve system that the last company I used didnt even have.
great app, they have a feature called RESOLVE no other app currently as far as I know and it's really helpful for decreasing chances of a chargebacks. also great support they helped me onboard quick and with ease.
The best chargeback mitigation app I've used to date. Genuine team that addresses and resolves your concerns, answers quickly, and doesn't feel like a corporate AI chatbot when you speak to them. Enrollment was quick and easy, they guide you through everything. Better rates than competitor apps as well. 5/5
honestly thought this was gonna be another overhyped service that doesn't deliver. i was wrong. setup was straightforward, support actually responds fast, and the alerts work. not much else to say, it just does what it's supposed to do.
I got charged for the same chargeback twice despite having automatic refunds set up. Support walked me through how my account should actually be configured, and once I explained the full situation, they refunded one of the chargebacks and showed me how to protect myself from it happening again. Genuinely hadn't experienced that kind of support in a long time.
We had a falling out with another alert company after they accidentally unenrolled our ETHOCA alerts, spiking our chargebacks. Kapil at Disputely however was able to figure out a way to get our ETHOCA alerts re-enrolled while the other company said they had to wait for email responses. In the meantime the other companies have tried to scare friends of ours saying our company will not be protected if we migrate but that is false, they just had to approve a RDR email and communicate properly with the company your migrating to. The team here has gone far our of there way to help us. Thanks for being transparent and saving us money.
Love their system to prevent from being billed for duplicate alerts. Great service and the best RDR, CDRN & ETHOCA rates. Without them I probably wouldnt have payment processing right now.
Really good experience with Disputely so far, they catch alerts very early and it saves a lot of headache later. Their rates are also very competitive compared to other Apps I’ve used, and the setup process was smooth. Overall, it’s been a solid experience, and I’m happy with how Disputely helps me stay ahead of disputes without any hassle.
They took no time at all to help me start fighting disputes once setup and helped me setup rules for chargeback alerts that made sense for my business. Very responsive support and an overall good experience so far.
Great team! They helped me figure out how to get some of my funds released from my current merchant account and reduced my chargeback rate by more than 90%. 10++ Would recommend!
