Dondy: WhatsApp Marketing+Chat
by Dondy · launched
View in Shopify App Store ↗Reviews (806)
Since I started using this app, my WA Business account has been repeatedly restricted for alleged automated, bulk, or spam messaging. Almost every day, my account gets blocked for 6–7 hours, during which I can't send or receive any messages. This has caused serious disruption to my business. I spoke with a friend who used Dondy, and he told me that his Fb Ads account was eventually banned after using their service. I requested a refund of the credit I had added to my balance, but they refused. This has been my personal experience. I recommend being very cautious before using this service.
If you send bulk messages, you will get blocked. Don't use this app.
I signed up for Dondy’s free trial on what was advertised as the cheapest plan. To my shock, I was billed for an annual fee on a higher-tier plan - $719 upfront. For a small business, that’s a huge unexpected hit to cash flow. I contacted Dondy support immediately (the same day, 1 September 2025) to flag the mistake before Shopify Billing processed it. I was told the refund would be issued and that I could downgrade my plan. Fast forward to 15 October 2025 - still no refund. After weeks of polite follow-ups and empty promises on their WhatsApp support, I eventually contacted Shopify Billing directly, who confirmed what I feared: the refund had never been actioned on Dondy’s side. Only after escalating the issue and opening a case did I finally receive a refund notification - but apparently, I still have to wait another billing cycle before the money reaches my account. So right now, Dondy continues to sit on my funds, earning interest, while my small business bears the cost. Small businesses, please be careful. Make sure you double-check your subscription settings, and think twice before trusting their “free trial” and billing promises.
very expensive
Developer reply ·
While our service may seem more expensive at first glance, most merchants see a strong ROI that far outweighs the cost. We provide premium service, including a dedicated account manager, to help you maximize results and grow your sales through WhatsApp.
They still my phone number. After years using my phone number, I needed to loose and cancel due to unable to use whatsapp again (personal or business). I have been calling the company with no answer. The comapany states that they realease my phone number, but it is not true.
Developer reply ·
We are sorry to hear about your experience. We do not have control over releasing or blocking phone numbers - this is entirely managed by WhatsApp (Meta) and your WhatsApp Business API provider. Once your number is disconnected in our system, it is no longer linked to Dondy, and any issues with reusing it must be resolved directly with WhatsApp support. We have already shared the relevant disconnection details with you and remain happy to assist by providing documentation to WhatsApp so they can expedite the release of your number. Please contact our support team directly so we can help you take the next steps.
Not recommended
Developer reply ·
It’s interesting to see that you’ve been using our app since September 2023 and still using it today despite not recommending it. If you need any assistance, we’d be happy to help - just reach out and we can arrange a Zoom call to support you.
Expensive and complicated to use. 1. It will ask you to register another WhatsApp Number 2. Automated messages are sent by meta and meta has a small price per automated messages aside form the monthly subscription
Developer reply ·
Thank you for your feedback. You can use any WhatsApp number that is connected to the official WhatsApp Business API - many merchants choose to register a dedicated number to keep personal and business messages separate, but this is not a requirement if you already have a suitable business number. We work hard to make setup quick and easy, and our support team is always available to guide you through every step so you can start sending messages in just minutes.
We mistakenly installed the app, uninstalled it just after few days without even setting it up, never used it, yet we were charged 40$. Tried to contact support several times via Whatsapp and via Email but they don't respond.
Developer reply ·
Hey! We reach us to you and didn’t get any response, please reach us and we will refund😊
really bad app, it keeps billing me the 'amount even though I removed the automatic payment, I also talked to the support team. They also refunded me, but in the October invoice I have the same amount again.
Developer reply ·
Hey! Please reach to us again, its probably a bug with Shopify payment we will refund :)
Eu assinei o plano GRATUITO para testar em meu site e hoje fui cobrada $67 DOLARES por esse app que eu nem usei. UM ABSURDO!!! eu quero o estorno do pagamento, não faz o menor sentido essa cobrança!!!
Developer reply ·
Oye, te reembolsamos todo el pago y, por supuesto, no estabas en el plan gratuito, ¡es el plan profesional anual! Estamos aquí si tienes otra pregunta :)
cant select free plan
Developer reply ·
Hey, the free plan is the default plan, so if you didn't select the paid plan you are on the free plan. We have customer support on email and WhatsApp 24/7, if you need help to use the free plan please talk to us.
L app, I uninstalled it and it still shows the whatsapp icon on my web page. I can't take it off
Developer reply ·
Esta no es nuestra aplicación, es su otro competidor. En su aplicación, cuando la desinstala, la retira inmediatamente.
When I took one year plan one year plan had unlimited One click cart recovery messages now it reduced to 20, I want refund
Developer reply ·
Hi, please note the pro plan never had unlimited one click messages. Unfortunately you may have gotten confused between our plans. We are glad that you decided to continue using our services despite your unpleasant and misleading review.
This App is really strange. I didn't even see the specific effect, but it asked me to fill in my mobile phone number... Too scary
Developer reply ·
Hi, we are sorry for your inconvenience. The application asks you to fill in the mobile phone number to which you would like to receive WhatsApp messages from your customers. We do not make any personal use of your private data nor your phone number. Right after installation and settings, you see the button on your website. We are at your disposal for questions and help if you need it.
