Hextom: Countdown Timer Bar
by Hextom · launched
View in Shopify App Store ↗Reviews (756)
Searchanise servers were down for one hour on BLACK FRIDAY, meaning zero products were visible on my store leading to many thousands in lost revenue. Good going guys!
Developer reply ·
Thank you for your feedback. It seems there may have been a misunderstanding, as your review mentions another app, Searchanise, which is not ours. Our app, Hextom Timer Bar, appears to be working well on your store and does not block your website or affect product displays. We’ve reached out via email but haven’t heard back. If our emails didn’t reach you, please check your spam folder or contact us directly at help@hextom.com. We’re happy to assist and address any concerns you may have.
This app does not work well on iPhones and the only reason I downloaded it was because Shopify banned the best countdown timer apps and this was an alternative. But it doesn't work properly and the buttons don’t work on I phones: I also don’t like how they down have different countdown timer/clock options. I’ll keep looking for another timer app.
Developer reply ·
Hi, I'm sorry that you had trouble with our app. We tested on an iPhone and the Countdown Timer Bar on your website was displayed properly. We tried to get in touch with you by email, using the email account you have registered with Shopify but we have not received a response. If you are still having this issue, please let us know so that we can look into this further.
I thought I'd like it but the fact that it doesn't automatically take the discount doesn't work well on mobile
