Faire: Import, Export, Fulfill

good

very helpful. thank you so much

Great intergradation support

Ronex was very helpful and very patient with me! Highly recommend :)

Hem was absolutely amazing and great to work with. He was extremely knowledgeable and was able to solve multiple issues that we were experiencing. He was able to help us across multiple DPL integrations and I am super excited to continue to use DPL in our business and hope to have a long relationship with them. SERIOUSLY THOUGH, Hem was incredible and y'all should really give this dude a RAISE!! Best, Chris Owner of Hungry Ghost Press

Ronex was super helpful! My listings weren't perfectly synced but he was able to diagnose why they weren't syncing well and stayed later on our call to ensure each and every product was synced perfectly. Highly recommend!

It is truly a great app; their support is very ethical and fast.It is truly a wonderful application. Their support team has great ethics and is very fast. I am really grateful for their help in understanding the features and custom elements in the app, as well as in solving issues related to app connection and modifications. Thank you.. I will write another review once I finish completing the steps soon.

Hem was very helpful with setting up my Faire integration. Made the process smooth.

easy to export products

Ronex was of great help, thank you for the great support

Great attention Hem!

I only have one location where my inventory can be used for online orders. This app incorrectly lists my TOTAL inventory for items, not the inventory from locations used for online orders. So now I have to decide if I should stop having all my bookkeeping in one place because a developer went "total!" instead of writing one line of code to add up the totals of the available locations only. Also, I could not get help in the chat. Hi Toccata & Fougère, We have added the feature for multi-location support. Please get back to our support team so we can give you a walkthrough to ensure all is setup satisfactory.

Very prompt in answering questions. Surya S. was helpful in addressing my issues.

Very knowledgeable and helpful

Avoid using this app. It completely messed up our inventory system, and I had to issue refunds to all my clients because the stock levels never updated. It’s been a total nightmare and not worth the hassle. Additionally, the promised 24/7 support is non-existent. Definitely not worth the $40 a month.

Great app and excellent support! Surya was quick in helping us resolve the issue and the service was amazing. Highly recommended!

Update January 22nd! Wow customer service has been top notch. Every wall we came up against with the integration has been corrected or developed to function as we needed. Today, kicks off Faire market and my orders are syncing as drafts and my inventory is syncing. Love this! The import from Faire was beautiful! After switching two retail stores from Quickbooks POS to Shopify I was exhausted with bad imports non-matching items etc. However, the sync from Faire to Shopify brought in all my items like clockwork. Even the variants. I am not up and running yet but support has been great. I can't wait to get it fully functioning. We will be saving so much time!

I am thoroughly impressed with the level of communication and customer service that I have received from Digital Products Labs. Every interaction I have had, from the initial inquiry to the follow-up service, has been professional and courteous. You have exceeded my expectations, and I would highly recommend your company to other business owners. Thank you for your excellent service!

The integration between Faire and Shopify went pretty smoothly. The few bugs or questions I had, were quickly solved by the support team - A big thanks to Darpan, who responded very promptly to my requests.