Fin AI Agent & Intercom
by Intercom · launched
View in Shopify App Store ↗Reviews (18)
I cannot describe how bad this app is and the backend of their service is like find the one piece of spaghetti within the mountain of spaghetti.. very very disappointing... they just launched an update. Now nothing is working on shopify. No widget showing, no chat available....
Developer reply ·
We're sorry you've had a frustrating experience with the app. Our support team has resolved and shared full details with affected customers regarding the temporary storefront disruption. On the rest of your review, we'd genuinely like the specifics. If you contact support with anything that's slowing you down, they'll get it to the right team!
We really wanted to use this app but it's a VERY POOR implementation. 1) It imports ALL Shopify accounts, even users that never visited or logged into our website. This is great for their pocket but not an accurate user count. We use 3rd party selling channels (like Amazon) and have those orders imported into Shopify. Intercom imports these @amazon.com accounts, even though they state they only count users as those that actually log into your website. 2) The Shopify customer and order data this app shows is pretty lame, compared to ZenDesk, ReAmaze or other helpdesks or live chat apps we've tested. It's raw data and you can't click on any of it. Intercom has some great solutions and I hope they actually read this review and put forward a more useful app for Shopify stores. This review isn't about their service, it's about their Shopify app.
