Flyweight AI Chatbot & AI Chat
by Flyweight GmbH · launched
View in Shopify App Store ↗Reviews (123)
Muy contentos con esta aplicación. Es fácil de configurar y de utilizar. Tiene conexión con los pedidos de Shopify unos costes bastante más razonables que otras APP que hemos visto. Además con el plan gratuito, puedes probarla para hacerte una idea de como funciona y que ofrece, así que está muy bien.
The application is very smart and efficient and can read and memorize your website correctly,very good one
We are sofar very satisfied with this AI chatbot solution. It has enhanced the user experience on our website and provides real value to our visitors. During our implementation process, the customer support team truly stood out. They responded incredibly fast, were always helpful, and went the extra mile to resolve questions. Outstanding service and a great product we highly recommend.
Early days but very easy to setup and so far very effective.
Flyweight was up and running in no time! Setup couldn't be easier, and the result speaks for itself. We were able to customize every relevant design element, and our customers started using the live chat from day one. The Flyweight team also provides excellent support, whether it's setting up custom routings or building individual solutions. Highly recommended!
Fantastic product backed up by an even better team. TTV for us was literally within days and at every step of the way, the Flyweight team has been there to ensure that we're getting the most value out of the product. Game changer for Shopify merchants looking to introduce high-quality AI flows into their customer support experience.
Sometimes the AI is not right or at least not 100% right or talks about things the AI should not have been talking about by giving unneeded info. Sound bad he! But actually not so, because this is a matter of fine tuning with the tools we have available and these issues amounts for a very small percentage of the chats so far. The majority of the chats are just amazing, they blow away my mind completely, the AI is way better then me in many respects: 1. The mount of knowledge it has is going beyond mine: we sell close to everything relating to coffee and the amount of different espresso machines and grinders can be overwhelming for customer. The AI is so able to help the customer navigate through all the different models, functionality and taste wise. 2. Unlimited patience: the customers who do use the chats sometimes spend 2 hours with the chat, something I would never have the time and energy for. I had even a customer (forward to me via email) and complained that the AI bot was far more kind then me, hehe! so yes, I am actually learning from the AI how to respond, isn't it that funny? The quality of the AI is very much depending on the team behind it, how they are able to fine tune the AI and give the tools so I can do some fine tuning as well. In this respect I think I found to right (Flyweight) team. Lastly: about the subscription model: The first 2 levels (Started and Pro) are based on the amount of traffic a site is getting: Right now we use Pro. The next level is called AI leader and probably soon we move over to that level because it is not based on traffic but on the amount of AI answers it is giving: 1000 included. Yes it is USD 99 but instead of looking at it as an expensive app (not so comparaed with some competitor apps) I now start to look at it as a cheap employee from which i can learn. and I forgot to mention: Some competitor apps link the subscription model to which and how many pages are scanned and used for the AI. For me there is no point: The AI needs to be as accurate as possible no matter what kind of subscription you are using. Flyweight is using all data from your site and even from products not on your site. This is the best solution!
Das Setup von Flyweight ist äußerst unkompliziert, und das Ergebnis überzeugt auf ganzer Linie. Alle wichtigen Designs können individuell angepasst werden, wodurch unsere Kunden bereits ab dem ersten Tag von der Live-Chat-Funktion profitieren. Darüber hinaus bietet Flyweight einen erstklassigen Kundenservice, der bei der Implementierung von Custom Routings oder anderen maßgeschneiderten Lösungen unterstützt. Vielen Dank für eure großartige Unterstützung!
se ben dettato è fantastico peccato per il limite dei 5000 caratteri. Per quanto riguarda i costi è assurdo che prenda in esame gli accessi e non le conversazioni. Speriamo venga risolto questo limite.
Brilliant app, great AI responses. Better than all other AI agent chats on the Shopify app store.
The app and AI is very good. But their extra fees are a bit much for me. I spend a lot on ads and making viral content, some content gets millions of views, and that traffic shows up on my site. And Flyweight gets paid if I drive traffic to my site???? It does not make sense. Honestly, even with thousands of visitors a day I'd get 2-5 AI questions so it's not like everyone was engaging with the chat. Some holidays I'll get 100K visitors a day and I see no reason to pay FlyWeight for this. I canceled and moved on. Otherwise the app worked well.
Developer reply ·
Thanks for the honest feedback - it was a fair criticism, and you weren’t the only one who raised it. We’ve since introduced pricing options based on AI interactions only, with unlimited visitors included. So no matter how much traffic your ads or viral content drive, you’re not charged for it - you only pay when the AI actually does work. If you ever want to give it another look, we’d be happy to have you back :)
Game changer for our CX team. We integrated Flyweight across our Shopify Plus store and the impact was immediate — faster response times, fewer tickets hitting our human agents, and customers actually getting helpful answers. The AI handles product questions, order status, and routine inquiries without feeling robotic. Setup was straightforward and the team has been responsive whenever we've needed support. If you're running a DTC brand at scale and looking to elevate your customer experience without ballooning headcount, this is it.
Werkt goed en overzichtelijk! fijn dat het zelf kennis ophaalt
We’ve had a very positive experience so far. The setup was straightforward, the interface is clean, and the AI responses are accurate and easy to customise. It integrates well with our store and improves customer support efficiency.
Funktioniert einwandfrei und ist ein toller Unterstützer.
I installed, set up, and tested the application with hundreds of questions, including tricky ones, and I find the app really great! You don't need to train the app; it connects automatically to your store and collects all the information. I'm happy with it, and on top of that, the subscription plans are fair, allowing a new store like mine to test it without a high cost and to gradually grow for just 1 dollar per month subscription. I think it's a smart approach.
First experience is great: also happy with the guardrails, so it won't get out of control
I love how this AI list my products based on the test question I asked it in the trial. The layout is nice, too. I look forward to the sales this AI will get for mew in 2025 and the new year 2026!!!!!
It's a great AI chat bot, does everything well, and is very smart. It understands context better than other AI bots I have tested and gives smarter answers to customers. But my only gripe is the subscription model. I don't think the impressions subscription model is a good one, it makes no sense to me. I calculated, and based on our impressions count at around (2.5K to 3.5K a day), even the $99 package is not going to cover it. We are going to be paying $200+ just to run this bot on our site. If it were a subscription model based on how many conversations a person initiates with a bot, that would have been much better for us. I would encourage the devs to change their subscription model.
Have been looking for a bot that really engages. Have tried multiple and always find some limitations. Just discovered Flyweight and had a 45 minute meet/chat with Mathias. Showed me the full potential which is beyond expectations. You can really narrow down so the AI can concentrate on specific areas and appear when necessary. The pricing model is so good too. Plus they are still working on lots of new functionalities with Shopify Integration which are going to put them as a leader in Chatbots. Definitely recommend!
Super Funktionalität, tolles Onboarding Gespräch, sehr leicht anpassbar und indivdualisierbar. Wir sind gespannt, wie der Chatbot von unseren Kund:innen angenommen wird.
Wir haben ein paar Chatbots geteste und Flyweight AI ist wirklich zu emfehlen.
This app has genuinely transformed the way we connect with our customers. What started as a simple chat tool quickly became an essential part of how we present our brand. The level of customization is remarkable — we were able to create an assistant that feels personal, warm, and aligned with who we are as a company. What stood out most was how seamless everything felt. The experience of shaping our assistant’s personality, tone, and appearance was surprisingly meaningful. It allowed us to bring our brand to life in a way that feels human and thoughtful, not just functional. Our customers now receive support that is calm, professional, and reassuring — exactly the experience we hoped to deliver. This app has added a depth of connection and trust to our store that we didn’t think was possible through AI. Truly impressed, and deeply grateful for what this tool has made possible.
Easy to set up - Love that I can customize to match my theme, brand and personality.
So far easy to install! Testing worked out well and now launching
Flyweight to świetna, nowoczesna alternatywa dla przeładowanych czatów jak Tidio czy Willdesk. Interfejs jest czysty, intuicyjny i idealnie pasuje do sklepu premium. AI błyskawicznie analizuje produkty i potrafi prowadzić naturalne rozmowy z klientami. Ogromny plus za hosting w UE i zgodność z RODO
I have to say that I am very impressed! The chatbot has learnt everything about my store and the interactions and responses to questions are fantastic! Very pleased that I decided to try Flyweight AI Chat
Super App and a Real Eyeopener! Flyweight AI is an outstanding chatbot app based on GPT-4.0. It delivers clear, precise answers to customer inquiries and even allows seamless linking to products and services. Highly recommendable for any business looking to enhance customer communication. And best of all: responsive and helpful customer support!
I just started using this app and it's fantastic. No need to feed it with questions and answers, the app learn everything alone and give very inteligent responses. Perfect and professional. Thank you.
Für einen erfahrenen eCommercler mit KI Leidenschaft ist die Einrichtung leicht, sauber und schnell auch ohne Support möglich. Freue mich auf den Support für das Finetuning. Hinweis ans Team: Mehr Hilfsdokumente (und deutsche Sprache für ein Deutsches Unternehmen) bringen echten Mehrwert.
We're using this app on conquestauto.com. This app is insanely good. This app answers some technical. questions, That even I don't know the answer to offhand. This app does everything, answers all customer questions, helps with tracking and returns. Our call volume has dropped by about 90%, as this app does most of the work for us. We have so much more free time now that we're not constantly answering phone calls of things that are handled by this app. This is a true five star app and support is fantastic. The only con I could find with this app is that they charge a commission on our plan which takes 1.5% of the sale price. In my opinion, it should just be a flat rate for the monthly with no commission. Other than that, though great app.
So far so good! Been desperately trying to find a cheap AI bot that does the job
I have been testing it and so far so good, would love to be able to extend usage to whatsapp and instagram. Also an unlimited plan for bigger stores with a lot of sessions.
Tot nu toe ben ik te vrede het werkt via de backend om alle gegevens op te halen uit je shopify winkel als het nog vergrendeld is. En dat vind ik een plus punt zo hoef je niet je webwinkel te ontgrendelen om de chatbot te testen. Met vriendelijke groet, Rahad Mamadeus
La estoy probando y parece que funciona bastante bien
Bu uygulamada bir değişiklik yapmadan kurdum web sitemde denedim harika çalışıyor ekibe çok teşekkür ediyorum başarılar diliyorum TAM istediğim gibi çok akıllıca ve çıkarlara uygun cevaplar veriyor tek ricam ekranın türkçe olması
An incredibly effective app that is both simple to use and remarkably smart straight from the get-go. Unlike other AI chat apps that I've tested it pretty much provides the perfect answer 100% of the time. Tweaking custom answers is super easy and never fails. I'm loving it so far!
Excelente, está muito boa nas respostas entendendo muito bem o negócio
Honestly, I just installed this, super easy. Did my first search, amazing response! I could never provide the service this thing will for me. Epic find
WOW , WOW, WOW, Zoveel aps geprobeerd en de meeste zijn toch echt teleurstellend als je ze goed test klanten krijgen echt vaak verkeerde producten geadviseerd en info die niet relevant is. Deze app is geweldig je hoeft hem niet te trainen werkt out of the box al geweldig goed. Ben zeer te spreken. Ook de landinstellingen kan je per taal goed instellen. Ben onder de indruk en tevreden. App is wel prijzig als je zoals ons gemiddelde order bedragen hebt van tussen de 300 en 600 eurioper bestelling dus misschien word dat in de toekomst nog wel een heikel punt. maar voor nu dik tevreden
So far so good. This app literally crawled every page in my store and was able to answer complex questions. I also like that you can train the bot to have a personality that fits your brand. Great work!
This is a wonderful app! I still have some tweaks to make to get everything dialed in just the way we want it, but am impressed so far
Just started to test it, looks good and the automation is pretty impressive, would be a 5-star review if I could upload conversations for training since my products are kinda tricky and cannot be generalised.
Heel snel antwoord op vragen via mail, zelfs op zaterdag max 1 uur laten hadden we reeds antwoord. Dit is echt wel leuk. Daarnaast hebben ze ook een heel goed systeem die geen data deelt met derde partijen of de chats van jouw website gebruikt om het aanleren van andere chatbots
Very easy to install. I tested it and does an excellent job in picking out the products. It understands in detail, the products in the catalog.
So far very pleasant start. Keep u updated on the overall. But seems very cool.
I'm really happy with the Flyweight Chatbot app! It has made a big difference in how we talk to our customers. The AI is very smart and helpful. It's great at understanding customer questions since it searches our whole site and knows our products really well. It gives quick and useful answers to many different questions. Here's what I like most: Smart AI Chatbot: The chatbot is great at understanding what customers ask and giving them the right answers. It's like having a very helpful support person available all the time. More Efficiency: It has made our response times much faster. Now, our team can spend time on more important things. Happier Customers: Customers are happy because they get fast support and good information. This has made them like our business even more. Great Support: The app was easy to set up and works well with our Shopify store. The support, especially from Matthias, has been excellent. I strongly recommend the Flyweight Chatbot to any business that wants to improve its customer support and make things easy for customers. It's a big improvement!
Die Einrichtung geht sehr schnell und die Wissensdatenbank des Chatbot füllt sich auch in kurzer Zeit. Je besser die Texte und Informationen auf der Website sind, um so besser werden diese von Bot kommuniziert. Durch die individuell erstellbaren Frage-Antwort-Texte, kann man manches Thema noch besser vom Chatbot beschreiben lassen. Ich bin bis jetzt sehr zufrieden und ich hoffe, dass es unsere Kunden auch sein werden :-)
Ich habe tagelang mit Superchat verbracht, um alle relevanten Informationen für den KI-Chatbot richtig gut zur Verfügung zu stellen! Das Ergebnis war ernüchternd, denn die Antworten waren jedes mal anders und nicht zu 100 % so formuliert, wie in der Wissensdatenbank mühsam hinterlegt! Hier ist das völlig anders und weitaus besser, als es andere Anbieter können. Nach nur 2 Stunden habe ich einen funktionierenden Kundenservice-Chatbot, der sogar noch 24/7 unsere Produkte mit Link und Foto-Link anbietet. Im Test hat der Chatbot alle Fragen und Anfragen korrekt beantwortet - ich bin absolut zufrieden. Die nächsten Tage werden zeigen, ob und wo es Schwachstellen gibt, die wir in unserem Shop beheben müssen ... Ulf Röhlich - CEO von BioTeiGa.de
Toll App mit genialen Funktionen
“I’m truly impressed with the FLY: AL Chat Personality! It has the potential to boost my sales significantly and provides invaluable support for my business. Highly recommend it to anyone looking to enhance their customer engagement!”
Seems to work well, after some days of tryout. However the number of impressions will clearly exceed the starter pack after some days, although not many chats were generated. Therefore additional money must be spent in order to cover a whole months impressions. Starter Plan for 1$ monthly will only work for very small shop with very low traffic.
We waren al een tijdje opzoek naar een dergelijke app maar deze is de enige die aan onze eisen kan voldoen
