Precious Metals Price Updater
by Gold Feed Inc. · launched
View in Shopify App Store ↗Reviews (4)
After using this app since 2020, ongoing pricing inaccuracies forced us to switch to a more dependable app. Customer service is non existent. We email the support email address provided and simply do not receive responses. For something as critical as live pricing, no customer support response is unacceptable. Very disappointed.
Developer reply ·
We’re sorry your experience fell short, especially after being with us since 2020. Since then, we have rebuilt the entire app from the ground up, with a major focus on pricing accuracy, reliability, and customer support. We would genuinely appreciate the opportunity to earn back your trust and would love for you to take the new version for another spin. Please contact us at [support email] so we can personally help you get set up and make sure everything is working properly.
Have reached out to support numerous times, emailed, called, absolutely no response. The app has not been functioning as usual since the Summer '23 issue of Shopify came out. We also are unable to use the banner function because no one will answer us and there are no instructions on how to enable it
Developer reply ·
We’re very sorry for the lack of support and the trouble you experienced after Shopify’s Summer ’23 update. We understand how frustrating it must have been to repeatedly reach out without receiving a response, especially when you also needed help enabling the banner. We have since rebuilt the entire app from the ground up, including improved Shopify compatibility, clearer setup tools, and a renewed focus on responsive customer support. We would truly appreciate the opportunity to earn back your trust and would love for you to take the new version for another spin. Please contact us at info@gold-feed.com, and we’ll personally help you get everything set up.
