iThink Logistics

We have been working with IThink Logistics for our D2C brand, and the experience has been very smooth and reliable. Their platform is user-friendly, order processing is efficient, and the support team is always responsive and helpful. Deliveries are timely, and they handle shipments professionally. Overall, a great logistics partner for scaling D2C operations.

We have experienced excellent customer support from the iThink Logistics team, backed by a strong backend that ensures timely order dispatches. Their responsiveness in resolving courier-related issues is commendable, with quick turnaround times that are critical for any e-commerce business. What truly stands out is their flexibility and customer-first approach. They go above and beyond to resolve logistics challenges and ensure timely closure of critical tickets, which plays a vital role in maintaining seamless operations. A special mention to Vaishali and Vishal, who manage our account. Vaishali has been extremely prompt and responsive, while both have consistently demonstrated a strong commitment to customer satisfaction. Even during challenging discussions, their focus has always remained on improving the overall experience. Having been associated with Shiprocket for nearly a decade, we faced persistent challenges such as lack of support and delayed responses, even at senior levels. Transitioning to iThink Logistics last year has been one of our best business decisions. We highly recommend iThink Logistics to growing e-commerce startups. In a market with limited professional aggregators offering personalized service, they truly stand out as a growth partner. Wishing the team continued success—keep up the great work!

We have had a good experience working with iThink Logistics. The team is responsive and supportive, especially when it comes to resolving operational queries and shipment-related concerns. Their coordination during dispatch planning and tracking updates has been smooth. Kalpana and Vishal from the team are very supportive. Thanks to them.

NO.1 Logistics Partner In The Ecommerce Industries. Excellent Customer Support. Very Helpful Team, On Time Support. Highly Recommended I Think Logistics To Any New Growing Start Up Ecommerce Platform Becasue No Extra And Fake Charges Of Any Kind Is Deducted. Special Thanks To Priyanka Mam,Mayuri Mam And Pragati Mam From I Think Have Been Extremely Helpful. The only request from our side is that Currently our firm is facing high RTO rating So could you please try to maintain this thing It would be great. All the other services are okay without any doubt Thank you

we had a great experience with this third-party logistics service. Their escalation team is extremely responsive and helpful. Whenever there’s an issue or concern, they respond quickly and resolve the problem efficiently. What stands out the most is their parcel delivery process, which is smooth and timely. Delivery times are consistently accurate, and parcels are always delivered within the expected timeframe, which is crucial for any business. I would definitely recommend their services, especially if you need a fast and reliable delivery system!

We’ve been working with iThink Logistics since their early days, and it has been one of the best logistics aggregator experiences we’ve had in India. In logistics, You don't need support always but when things go out of hand delays, shipment issues, courier escalations and what truly matters at that point is support. The iThink team has consistently stood out here. Their responsiveness and willingness to take ownership of problems is something we rarely experienced with other top logistics aggregators in the country. This strong support system is the main reason we’ve continued with them for so long. They don’t just provide shipping services; they actively help resolve issues and keep operations running smoothly. Highly recommended for businesses that value dependable support, not just shipping rates.

I’m honestly really happy with the I think logistics service. The team was super responsive, polite, and genuinely helpful from start to finish. They kept me in the loop the whole time and answered my questions quickly without any hassle. My delivery arrived right on time and in perfect condition, which made everything completely stress-free. You can tell they actually care about their customers. I’d definitely use them again and recommend them to others

Excellent Customer support Team with great backend support to have delivery shipped on time. Response time to solve Courier related issues is great. Team has helped us to get more benefits at a reasonable rate and are open to connect us with 3rd party vendors Team is very flexible and go out of the way to solve customer logistics grievances and timely closure to imp tickets which are very critical to e commerce business I highly recommed I Think Logistics to any new growing start up e commerce platform because there very few professional aggrigators in market like them who give personalised services and help in the growth of start ups which is very important I wish them very good luck and keep up the good work

We had a wonderful experience working with Avani during her time as our account manager at iThink Logistics. She handled escalations and order queries with impressive speed and urgency, always staying highly responsive on the WhatsApp group. Her proactive approach and ownership made logistics coordination smooth and stress-free for us. We truly appreciated her support and professionalism, and we wish her all the best for this well-deserved promotion. It was a pleasure working together!

We’ve been associated with this logistics since 2024 and have had a good experience so far. The platform is easy to use, integrations work well with Shopify, and order processing has been reliable also Our POC Arina is helpful and responsive. It has definitely simplified our logistics operations.

We’ve been using iThink Logistics for the past three years for our D2C brand, IYKA, and the experience has been excellent. Their service has been reliable and consistent throughout. A special mention to our dedicated service agent, Mr. Sujith, who has been doing a wonderful job—his support, responsiveness, and assistance make day-to-day operations much smoother. The dashboard is simple, intuitive, and easy to learn, which makes staff training quick and efficient. COD settlements have always been timely, with no issues so far. Overall, iThink Logistics has been a dependable logistics partner for our brand, and we’re happy to continue working with them.

"Moving to iThink Logistics was one of the best decisions for our operations. The integration with our Shopify store was seamless—orders sync automatically, and generating labels takes just a few clicks.

iThink courier is really good, they provide support throughtout the order journey their staff is trained and experienced. Dianna our POC has been helpful. Overall good experience.

AFTER SWITCHING TO "I THINK" OUR EXPERIENCE IS WOW . AND WE REGRET THAT WE SHOULD HAVE SWITCHED EARLIER BUT NEVER LATE IS BETTER . THEIR CUSTOMER SERVICE IS EXCELLENT MS DIANNA RATHOD IS ALWAYS THERE TO HELP US IN ANY QUERY. SHE IS RESPONSIVE AND PROACTIVE IN RESOLVING ISSUES COD REMITTANCE IS ON TIME . DELIVERIES IS ON TIME WITH ACCURATE TIME SHOWING TO CUSTOMERS. WEIGHT RELATED DISCRIPENCY QUERIES ISSUES SOLVED ON TIME. OUR EXPERIENCE HERE IS FAR BETTER COMPARED TO SHIPROCKET SHIPEASE OVERALL A GREAT EXPERIENCE HIGHLY RECOMMENDED

I worked with iThink and I liked it very much. Their delivery is also good. People contact me quickly. We also get the contact number so that I don't have any problems. I get a conversation immediately. I liked their work very much. Thank you brother and thank you iThink.

Excellent Customer support Team with great backend support to have delivery shipped on time. Response time to solve Courier related issues is great. Friendly Staff and have a great attitude to solve issues with If you have any problem, you get an instant reply after messaging, and the issue gets resolved at the same time, it's really great support same day resolution. Happy with the communication of the support staff. Sales Team has helped us to get more benefits at a resonable rate and are open to connect us with 3rd party vendors to increase our business scope. Overall it has been a positive relationship with ITL who has always addressed our problems on time. special thanks to support staff AVIRAL KANOUJIYA JI who have been giving us exceptional backed support to have deliveries rectified

I would like to take a moment to sincerely appreciate the excellent support we've received from I Think Logistics. Working with your team has been a great experience, and we’re especially thankful to Aiviral Kanji, our account manager, for his continuous support. His proactive approach, timely updates, and dedication have truly made a positive impact on our operations. Thank you once again for your commitment and professionalism. We look forward to continuing our successful association.

Dianna from iThink has been extremely helpful. She provides updates very quickly and handles everything with professionalism. A truly pleasant experience.

Im proud to say im one of the first clients of ithink. ive seen them grow from zero to hero. Currently my key account manager is Avani and she's a very helpful & kind lady. would recommend ithink

We had a very good experience with them. Their team is responsive, pickups are always on time, and deliveries are handled smoothly.

I Think Logistic has been a great partner for our shipping needs. Their service is smooth, professional, and reliable. From timely pickups to fast deliveries, everything is handled efficiently. The support team *Arina* is also responsive and helpful whenever needed. Overall, a 5-star experience — highly recommended!

i use ITL from last 4 year and they too good in logistics service, ITL is good optimize for Better performance and focus on simple things and also very friendly ITL Team like my POC is Pragati and Head Manager Arbaz and many more as per my experience Ithink logistics is better solution for courier service.

I wanted to take a moment to express my sincere appreciation for the invaluable support you and your team have provided us over the past year at ithinklogistics. Thanks to your guidance, we have been able to expand our business significantly. I would especially like to acknowledge Vaishali for her exceptional assistance. She has been incredibly polite and helpful, making our collaboration a pleasure. Thank you once again for all your help. We look forward to continuing our successful partnership

We've had a great experience working with I Think Logistic. Their team is responsive, pickups are timely, and deliveries run smoothly — making logistics stress-free for us. The tracking system is simple to use, and any concerns we've had have been resolved quickly by the support team. A special thanks to Sohel for his consistent support, smooth coordination, and quick turnaround on any issues. His proactive communication has made a big difference. We also appreciate Devanshi for always being helpful and responsive whenever needed. Ashok’s timely updates and attention to detail have also played a key role in ensuring efficient deliveries. We truly value this positive partnership and look forward to continuing it.

We’ve had a great working experience. Their team is extremely supportive, responsive, and reliable. Deliveries are handled efficiently and on time, which has helped us maintain a smooth order fulfillment process. Truly appreciate their dedication and service!

Excellent Customer support Team with great backend support to have delivery shipped on time. Response time to solve Courier related issues is great. Friendly Staff and have a great attitude to solve issues with same day resolution. Happy with the communication of the support staff. Sales Team has helped us to get more benefits at a resonable rate and are open to connect us with 3rd party vendors to increase our business scope. Overall it has been a positive relationship with ITL who has always addressed our problems on time. special thanks to support staff MAYURI MAM and DILIP MEHTA who have been giving us exceptional backend support to have deliveries rectified.

Thank you IthinkLogistiscs Team for your continuous support for my Shopify Store. Special Thanks to DeepaAcharya mam (my account manager) for this unconditional priority customer support in my all shipment.

I was using delhivery and i was fed up with it due to no POC and ticketing system. Then with ITL they give POC which is the best part as you can just drop a text or call and any concern of yours will be solved asap. My RTO ratio and fake attempts reduced significantly due to same, My POC Mr. Jilani has been very helpful for all concerns as well reattempts, escalated delivery all concerns are handled perfectly

We’ve been working with I Think Logistic for a while now, and the experience has been great. Their team is responsive, pickups are always on time, and deliveries are handled smoothly. It’s clear they understand how important timely shipping is for a brand like ours. The tracking system is easy to use, and whenever we’ve had questions or small issues, their support team has been quick to help. It’s made our logistics process a lot less stressful.

We sincerely appreciate the support and coordination from the ITL team. A special thanks to Ashok Sir for his quick support and management, and to Arina Ma’am for her prompt and proactive assistance. Their efforts have played a key role in ensuring timely deliveries and quick issue resolution for our team. Happy for this positive partnership

I have worked with many other logistics companies but I have never enjoyed working with any other logistics company like I Think. I felt very good working with I Think Logistics. I have had a very good experience with I Think Logistics.

I've had an excellent experience with Ithink logistics and there client servicing team! Their dedication to providing top-notch service is truly commendable. Especially the new POC Ms. Avani has been outstanding, quick responding, cooperative, and always offering practical solutions. Their prompt responses and proactive approach make a real difference. Highly recommend their services!

Excellent Customer support Team with great backend support to have delivery shipped on time. Response time to solve Courier related issues is great. Friendly Staff and have a great attitude to solve issues with same day resolution. Happy with the communication of the support staff. Sales Team has helped us to get more benefits at a resonable rate and are open to connect us with 3rd party vendors to increase our business scope. Overall it has been a positive relationship with ITL who has always addressed our problems on time. special thanks to support staff Monica and Kajol who have been giving us exceptional backend support to have deliveries rectified.

Using ithink service since 3 years and my experience is great & All My parcels are taken care & Delivered on time!! All my queries gets resolved at same day Highly recommend everyone to use ithink service for better experience

Kalpana at ITl Team is a backbone for not just her own company but more so for those she associates with. I can safely say.- Kalpana has been an integral part of the reasons why Soul Works has been able to scale up effortlessly with such a fanatic logistics relationship manager making!

Happy to work here with a smooth and elegant support. very friendly platform and the customer support is also up to the mark. Their response is very helpful and the TEAM MANAGEMENT is also very good. I recommend others to use this app as it is very easy and help you to do the smart work.

Supporting team and easy navigation dashboard..

I started using from last 4year iThink Logistics for my e-commerce business, and I couldn't be happier with the service! The platform is incredibly user-friendly, making it easy to navigate and manage all my shipping needs in one place. Their customer support is top-notch. Whenever I had a query, the response was prompt and extremely helpful. They truly go above and beyond to ensure customer satisfaction. What stands out the most is their reliability. My shipments are always picked up on time and delivered promptly, which is crucial for my business. The real-time tracking feature is fantastic, allowing me to keep my customers informed about their order status every step of the way. Additionally, their rates are very competitive, offering great value for the comprehensive services they provide. I've also noticed a significant reduction in shipping errors and delays since switching to iThink Logistics. Overall, iThink Logistics has streamlined my shipping process, saving me time and money. I highly recommend them to any business looking for a dependable logistics partner.

Best Service, We are their Customer Since 2 Years and we have received the best service from Ithink Logistics. Managers and all are Very Helpful...

India's Top Logistics Aggregator: Competitive Pricing, Excellent Support. After utilizing the services for one and half years, I feel we made the proper choice in switching, thus I'm submitting this comment. Their prices are among the lowest in the industry, their pick-up and delivery services are excellent and have easy to use backend software. On top of that, I want to express my gratitude to Ms. Bhakti for the outstanding support provided for us. Very good assistance. She get in touch with me to discuss the concerns I raised, such as the shipment manipulation, COD remittance. Keep it up.

We are working with I Think logistics and we are satisfied with service and rates. we have faced very good co operation regarding claim issues satisfactory...

Very good customer service and friendly staff they have. On each and every step, they help me to improve my website's delivery ratio.

iThink Logistics strive hard to get the shipment delivered to our customer on time and at the remotest location. NDR and RTO are also considerably reduced. Special thanks to our POC Sneha Tervankar for taking prompt action. Looking forward to have long term partnership with iThink as our preferred ecommerce partner.

iThink logistics is good in terms of service. We get good support from ithink team. Solution is given on time and very supportive.

we love ithink and its services. prompt action, highly recommended. No issues, perfect on every score. we have tried lots of other services, this one is the best.

We are really happy with the service & the quick support we get from the representative Arbaz Qureshi and other staff. Overall it's been a great experience. Thank you Ithink team.

I switched to Ithink to get better service and I am very much satisfied with the quality of work they provide. the people are professional and know what they are doing plus the dashboard is very easy to learn and there are people who are there to help you with any kind of problem. I would recommend Ithink to everyone. Thank you

By far the best aggregator in the market for us. Also they have provided well arranged and compact app which really help us to manage our shipping hassle free. Their support team is really helpful. Technology wise also they are also very good.

Who doesn't like surprises the same way ithink logistics keep on launching new features regularly. This makes the experience even better.

it's a great app. easy and efficient. The service received from them adds value to our business . Thanks

best customer service and also very easy to use web side . compeer to another web side .. i iike ithink bcoz sync system are good

This app interface is very easy to use. It makes our work reduced by half and the back-end team is swift in resolving the vendor issues. Delighted to work with the Ithink team. It is bliss for small businesses. Thank you

Flawless app, excellent support by the developers too. I can't think of any other logistics app on shopify that provides as good service as Ithink.

We Started Using the app and it's really helpful! It integrates all orders very accurately! Every Business should give this app a try!

Great care support and loved the NDR feature as well as the dashboard which is very user friendly. Will highly recommend.

It's been a month since we've been using the app at PeelsNutButter. Great onboarding and speedy customer service. Good to have a WhatsApp contact for immediate query resolutions. Our point of contact Arbaz Qureshi has been prompt and professional to help iron out teething issues we'veve faced. Thanks for your help. Hoping this continues and looking forward to using the app.

We have been using I think app for the last 2 years. Both customer service & logistic coordination is great. Another important part is CoD Remittance has been on time from ithink.

Good App and very Good service. also rates are Cheaper than other logistics partner. would like to work for long time.

Good App and very professional service. Look forward to working with them for a longer term for our ecommerce shipments

We are very happy with Dedicated customer support from ithink logistics. All our queries are heard and solved pretty quickly. That's not all. They also take our feedback on how can they improve the service to make it better

Very user-friendly and easy to schedule orders right from Shopify. Arbaz has helped with everything. Love Ithink Logistics. Very professional

I wanted a courier service that could help me with quick resolution. I'm glad I found Ithink who has a professional and friendly support staff especially sagar shirdhankar who goes out of the box to make ends meet.