Junip Product Reviews App & AI

good

still dont understand how this app works

Une version traduite en français serait top.

wededwe

It doesn't have the option as an owner to like the customer's review

Beautiful and easy to use app. However, every time I try to open the Junip platform through Shopify, it slows down my browser to the point that it crashes and I have to force quit. Very frustrating at times.

i gabe it a 3 beacuse i just got it. lets see how it goes with me.

not intuitive to use.

Ease of use is great, love that. Very simple, however, and you can't customize the emails to include links or offer non-product incentives (like free downloads) to users. There are ways to bypass this, such as going through Shopify Flow, but it's not intuitive or straightforward. I wish there were more features or customizations available, but these don't seem to be available, even on higher paid plans.

I'm giving this app a lower review because it is missing something that is critical to my needs, not because the app is not good otherwise. It simply won't work for a store like mine. Functionality was good. But then we started getting complaints from customers who were worried about the way Junip was displaying their names on reviews. Junip is only able to display full first name and last initial. For customers with unique first names this was leading to concerns about being "outed" in a public forum. I reached out to Junip support to find out how to change the name display to first and last initial, a convention which is standard in other review apps. I was told that they were not willing to make changes to the way names display at this time. We are in a more sensitive market, and this makes the app unusable for us, and I believe other merchants may wish to know of this limitation prior to investing time and money setting up Junip.

Seems to work similar to other review apps. Clean look on site. I haven't seen a pickup in review rate from something like Stamped and this is more expensive. The most frustrating part is the black box to Google reviews. I've had this app over 6 months and it still doesn't show up in Google Shopping. That was one of the selling points that has proven to be not easy at all as titles don't line up as you normally optimize titles in your merchant center to be unique to the keywords you want to target, not to match your store. Junip says its connected, but you as a store owner can't see or have any control over this.

Still learning could be more friendly having issues seeing reviews ppl say they left and I go to see them and nothing is there so idk