Mailmunch ‑ Email Automations
by Mailmunch · launched
View in Shopify App Store ↗Reviews (147)
False Advertising. The App store shows this has a FREE plan, which is 100% not true. The only option it gives you is the Premium Plan when you sign up for the trial. I then Chatted with Mail Much and asked "how do I sign up for the advertised FREE plan?"....they responded with: "Hi Bryan, thanks for reaching out. Mailmunch no longer offers a free plan. When you create an account with Mailmunch, you will automatically be assigned a 14-day trial, after which you can choose to upgrade to the Premium plan."
Developer reply ·
Hi Bryan, Apologies for the inconvenience. One of our agents reached out to your regarding this issue. We would really appreciate it if you could respond to that email so we can have this issue addressed to your satisfaction.
This is terribly insane to charge more than once, especially for a starter, the fees charged is much more than other edm apps. Charged 24.99 at the first place, and then 49.99 for a premium newsletter template, and telling me if the page exceeds a certain amount, they are going to charge more! All the fees are not clear and far more than the plan tells you, so ugly the way you people make money,
Developer reply ·
Hi Tilamionline, Apologies for any inconvenience you had to face. The usage fee is applied only for email marketing plans for additional subscribers. This fee is mentioned on the pricing page as well before you proceed to the checkout step. We have also reached out to you directly to address any additional concerns you may have.
Over the past 15 days, mailmunch twice disabled the emails of messages, there is no support on weekends. Both outages resulted in a loss of sales and customer confidence. Updated! Even on Monday, no answers from support. Updated. Message from mailmunch - We are also currently working on expanding our customer success coverage to 24/7 so esteemed users such as yourself do not have to face any such inconvenience. Updated - It was disabled 3rd time during 20 days
Developer reply ·
Hi Artem, Apologies for the inconvenience. I checked on my end and I can see that this issue has been taken care of. Can you please confirm if that is the case? If the issue persists, please reach out to us at "support@mailmunch.co" so I can have this issue resolved for you on a priority basis.
I tried to use this to send out emails to my customers on our sale! It will not send! You cannot get ahold of anyone! I do not recommend this app to anyone! Stay clear of it!
I contacted them multiple times on several issues for 3 days and nobody gets back. still waiting for assistance !
Developer reply ·
Hi Dilara, Extremely sorry for the inconvenience. Can you please check your inbox. I checked your history and all your support queries were replied too but no further response was received for those replies. If you are not receiving replies for support tickets, please let me know.
Every time I try to import the customer list from Shopify, I keep getting this error, "Invalild according to policy: policy condition failed", like really? All I did was use the exported file form shopify and uploaded, why is this such an issue?
Developer reply ·
Hi Xavier, Extremely sorry for the inconvenience. A reply to yur support request regarding this issue was sent but I did not hear. Can you please provide the CSV file in a support request so I can try and reproduce this issue on my end.
Terrible does I will not recommend it. Doest connect properly, I'm not sure where do the emails go.
