MSL: Store Locators
by Cirkle Studio LLC · launched
View in Shopify App Store ↗Reviews (33)
This app provides a search option based on KM radius, but it doesn’t work properly if you don’t know the store name. If there are 100+ store locations and the user wants to filter or select a store using KM or pincode, it’s not possible because it always shows a “No data found” error. Even the support team doesn’t have a solution for this, as they don’t consider it a bug or a missing feature. So, this app might work for users with 1–2 store locations, but if you have 50–100+ store locations, it won’t function properly. Thank you for your feedback. We checked your store setup and found that the latitude and longitude were not generated correctly due to a geocoding issue. Because the system saved them as “0,0,” the app can’t locate your store or display results based on KM or pincode. Here is the full document how to create a geo coading API and update the latitude and longitude. https://www.cirklestudio.co/helpdesk/map-api/ Please update your store’s location coordinates or contact our support team — we’ll be happy to help you fix this quickly.
Absolutely exceptional customer support! I’m truly impressed. Thank you so much, Divyeshkumar D — your help means a lot!
Loved the support - prompt and solved! Swati varshney was excellent!
MSL is fantastic - I faced an issue due to a conflict of another app and MSL sorted all of that for me in such a fast time - excellent customer service, excellent app. Thank you so much Chirag and Swati @ MSL
Very helpful and responsive when I needed help fixing an issue
Simple yet functional. The customer service is superb. Patient to help anytime.
Took a bit to set up but the provided instructions walk you through everything well. The integration was a bit glitchy but rectified with prompt app support by Chirag Patel. A reasonable price for product. Hello Kate, Thank you for reaching out to us with your comments, Each and every review is important to us. We’re sorry to hear that the intigration is didn’t meet your expectations. But already have all the instruction for that. Our goal is to make every experience a positive one. We’re committed to improving your satisfaction with our service, and we look forward to assisting you further. Thanks again for your review!
So I figured out there is a bug with the plugin, where when you setup your store locator page, if you are using the "store locator" page template, it ends up displaying completely wrong addresses and coordinates and none of your correct info displays. I reset the page template to just a default page, and now my addresses and maps are all correct. Check that out if you're having issues. Thank you for catching our eye on it. We will check it ASAP. If you have anything else you can send us an email on chirag@cirklestudio.co .
Brilliant customer service! So helpful and really quick to respond. The outcome is just what we were hoping for, thank you
The app works really well. all good. whenever you have a problem, they're always there to assist
Developer reply ·
Thank you for the review review. Each and every review is really important to us. We already setup everything as per your request in the live chat like color, Map color, background color and all. If you still have any issue you can connect with us on email chirag@cirklestudio.co or live chat with us. We are happy to help you.
Some of the reviews say this was hard to set up, but it wasn't bad at all. The video instructions are very good and at the time of this review, all the buttons, links and pages looked the same as what you would click when installing (not outdated). I did skip a step and contacted them. They got back to me the same day. The map is decent and the price is right.
Needed help and the team were very helpful and resolved my issues within hours of making contact. Highly Recommend
This app is very user-friendly and offers many customizable options that make it versatile. The customer support team provided prompt and detailed guidance when I faced issues with file imports. I highly recommend this app as it exceeded my expectations.
I really wanted to love this app, but wound up removing it after 3 days. Help Desk did fix the app glitch issue within 24 hours, but trying to set up API was extremely difficult and confusing. Unless you understand code and how to set up API, which Google does not make easy, this gets really confusing and leave you going in circles. After 3 days I removed the app to find one where API key was not required. Even after watching all videos on "how to" and did all the steps, I still could not get the map locator to work correctly. I'm sad because it was easy set up, except for API part and it looked good.
Developer reply ·
Hello Dear Admin, First of all I apologize for any inconvenience it may have caused. I already fixed your issue within 24 hours and I confirm that it is working fine for you now. If you still face the same issue then send me an email at support@cirklestudio.co
Really great App! Love to use it! Really ease to set up and manage from the backend and the customer service is Top notch! :-)
highly recommend. I am big on customer service and their service is excellence. I have not got to truly use the application, but if the customer service is great i am sure using the application my customers will love it
Stopped working and shopify sent a notice that they were shutting it down. .
Developer reply ·
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience. We already update our application which is compatible with the NEW API. Here I notice that in your google map API there is an error. You have to add your billing with map API to display the map properly. Once you add your google map API with billing in our app then everything is working fine.
