Shipping Rates Rules & Zones
by Octolize LTD · launched
View in Shopify App Store ↗Reviews (40)
We have used this app on our website, which has allowed us to be very specific with our delivery rates across different areas. The support we have received throughout the setup process and ongoing has been outstanding, particularly in helping us ensure the correct rates are applied to each area.
Developer reply ·
Thank you so much for the 5-star review! We’re thrilled to hear the app and our support team have been so helpful with your delivery rates. We appreciate your feedback and are happy to continue supporting your store.
A very professional software solution that can meet a wide range of needs. The support team is highly professional, attentive, and detail-oriented. I would definitely recommend it!
Developer reply ·
Thank you so much for the kind words! We’re thrilled to hear that our app and support team could meet your needs. It was an absolute pleasure working with you to get everything set up perfectly. Thanks for recommending us!
Great app, we needed better control of shipping costs to certain UK zones such as Scottish Highlands, Isle Of Wight etc. as by default we were offering free shipping to these zones which isn't sustainable. The app did all this easily. We had a minor setup issue but Wiktoria in customer services pointed out my mistake and had us up and running very quickly. Would definitely recommend the app.
Developer reply ·
Thank you so much for the fantastic review! We are absolutely thrilled to hear the app is helping you manage your shipping costs sustainably and efficiently. It was an absolute pleasure helping you get everything configured and running perfectly. Wishing you lots of success with your store, and we are always here if you need anything else!
The perfect shipping profile solution for complex structured multiple ship locations. Quick to resolve and very supportive team.
Developer reply ·
So great to hear this — thanks for taking the time to share it!
Parfait ! Facile et pratique, je recommande. Ok avec Sendcloud
Developer reply ·
Thanks so much for your review!
This app has helped us to charge the correct delivery cost for different regions, especially UK offshore addresses. We did come across a problem with the set up but I have to say that the support I received from Wiktoria at Octolize was outstanding.
Developer reply ·
Thank you so much for the wonderful review! We are thrilled to hear the app is successfully helping you manage your regional and UK offshore delivery costs. It was a pleasure collaborating with you to get everything perfectly tailored to your store's needs, and we are always here if you ever need a hand down the road!
Great app and superb support - what more can you ask for.
Developer reply ·
Thanks so much for your review!
I experienced some issues with the rates not displaying correctly at checkout, but Luke was very helpful and efficient during our scheduled video call appointment, where he assisted in resolving the problem quickly and effectively. He ensured everything was sorted out smoothly, and I was very satisfied with the support I received. Thank you! I would definitely recommend this app to others.
Developer reply ·
Thanks for the review! We’re glad the setup session with Łukasz was helpful and that the app is working effectively for your store. We're here if you need anything else.
Great tool to split out different Shipping costs for regions within in Zones and ensure we are managing our costs with our couriers. Octolize team were quick to respond to our questions and put in some improvements in the way we had implemented. Quick and easy solution.
Developer reply ·
Thank you so much for the 5-star review! We're thrilled to hear that the app is helping you successfully manage your regional shipping costs and courier rates. Our support team is always here to make sure things run smoothly for your store. Thanks for choosing us.
This app is very user-friendly, was quick to learn, plus it does exactly what I need it to do. Customer support has been so helpful and responsive as well!! Highly recommend.
Developer reply ·
Thank you so much for the wonderful review! It was an absolute pleasure helping you get your shipping setup working perfectly. We are thrilled to hear that the app is doing exactly what you need and that you had a great experience with our support!
Detected I'm on a Shopify basic plan. To start a subscription but then immediately says no CCS detected which is needed for the actual application and only available on a growth plan, pretty deceptive.
Developer reply ·
Thank you for your feedback, and we sincerely apologize for this frustrating experience. You are right - we discovered a bug where the app prompts for a subscription before fully verifying your CCS status. We are actively fixing this right now to ensure the flow is transparent. While we do include a disclaimer on our App Store listing stating: "NOTE: THIS APP REQUIRES CARRIER-CALCULATED SHIPPING (CCS) FOR PROPER FUNCTIONING", we completely understand that this note can be easily missed during installation. It was truly not our intention to be deceptive. If you have any questions or need assistance (including tips on how to get Shopify to enable CCS on your plan), please reach out to our support team. We would love to help you out!
Experience with lukasz setting up the app was excellent and the app works effectively.
Developer reply ·
Thanks for the review! We’re glad the setup session with Łukasz was helpful and that the app is working effectively for your store. We're here if you need anything else.
Excellent support from Wiktoria. Quickly sorting our shipping arrangements and issues with a detailed guide including explanatory screenshots.
Developer reply ·
So great to hear this — thanks for taking the time to share!
I've run into a few issues I haven't been able to resolve myself since this app was first installed on our shop by our website developers. I used the chat support option to reach out for help and I received a very quick response - both my issues were resolved the same day. I highly rate the customer support and service.
Developer reply ·
So glad we could help! Thanks for taking the time to share your experience :)
This is an excellent app for shipping as well as local delivery businesses that base your rates by zip codes. Customer support is top notch. We highly recommend giving it a try.
Developer reply ·
Thank you for the great review! It was a pleasure working with you, and we’re really glad the app fits your use case. We truly appreciate the recommendation.
No support is available to help us, after many attempts.
Developer reply ·
Thank you for your feedback. We are very sorry for any frustration. Our intention is always to help our clients as soon as we can during our working hours. However, we would love to clarify the timeline of our communication. Your initial messages were received outside of our standard support hours. Our team picked them up first thing in the morning as soon as we started work, replying to your emails immediately. We even stayed after hours to ensure your issue was fully addressed, but unfortunately, we never received a reply back from you to our last messages. We are still completely open to helping you if you decide to use our app.
It is a great App. working perfect for me
Developer reply ·
That’s awesome to hear — thank you! We’re glad the app is doing exactly what you need.
Great app! Exactly what we needed to set up our shipping rates and the support was quick to help us implement any changes we needed
Developer reply ·
Thanks so much! Glad the app fit your needs and happy we could help!
Hands down the most advanced shipping app I’ve found on Shopify. It allows you to set up shipping rates using complex conditional logic, yet the setup remains incredibly clear and easy to understand. On top of that, the support team is amazing, in my case, they actually went ahead and added a new feature within just 24 hours to ensure my shipping rates were accurate. Highly recommended!
Developer reply ·
Thanks for the recommendation! We are happy we could support you.
Very friendly and polite support. The app allows us to charge remote rates for DHL Express. The app has a design which allows large numbers of zip codes -something other apps don't have. Support helped us to import more than 100,000 zip codes from the DHL online PDF file. I could not have done this myself. Support is considering how to automate the zip code upload process. I look forward to the app update for automatic uploads.
Developer reply ·
Thank you so much for the kind review! We’re really glad to hear the app meets your needs and that our support team could help with the zip code import. We’re actively working on improving and automating this process, and we appreciate your feedback.
Prompt and productive customer service
Developer reply ·
Thanks so much for your review!
Excellent Service Tomek. You have fixed my shipping Issue. Thank you
Developer reply ·
Thank you so much for the review!
This app allows total control over shipping charges using postcodes . Simple and works very well
Developer reply ·
Thanks a lot for taking the time to share this!
Great app for separating shipping costs and services by postcode, cannot fault the the support who are fast, knowledgeable and keen to help
Developer reply ·
That’s wonderful to hear — thank you!
The best customer service I have ever experienced! I downloaded the App and was offered a Zoom call for help in setting it up. In the course of the call the developer asked a lot of questions to better understand my shipping goals and challenges. Based on my objectives, which turned out to be relatively simple, he suggested that I would currently be better served using Shopify rates rather than their App. He then did a screen share and walked me through how to set rates within Shopify to accomplish my objectives. So he talked me out of buying their App (which I will need in the future) and using the free option in Shopify, and then took the time to show me how to do it. What a great Shopify partner. I highly recommend.
Developer reply ·
Really appreciate your feedback! It was a pleasure chatting with you and helping you set everything up. Glad we could find the best fit for your needs.
Amazing customer service, especially when they can jump on a call with you and guide you through setting up your shipping zones so you get it right the first time. For the price, I went with the yearly plan and paid upfront. Great product, great customer service and a great team.
Developer reply ·
Thank you so much for the wonderful 5-star review! We’re happy the guidance on setting up your shipping zones was helpful.
Great experience and support service. Looking forward to any chance we could have an import function for the postal code.
Developer reply ·
Thanks so much for the kind words! Importing postal codes is already on our radar, so stay tuned for future updates :)
This is a great app with excellent support (thanks Tomek) - it helps us separate our shipping rates by complex postcode rules so that we charge customers what they expect for shipping based on where they are in Australia, whilst ensuring we recoup our shipping costs. We'll also now implement it for our other countries.
Developer reply ·
Thank you so much for the review!
Great app. Covers everything we need, and the support team is brilliant. Highly recommend this app.
Developer reply ·
Thanks for recommending us!
Even thought it looks so simple, app is offering a great solutions for our fulfilment. Especially a possibility to set up a few shipping zones within a country, so that it helps to avoid crazy surcharges like remote region surcharge from specific carriers. App is quite intuitive and simple in use. Still if you have any questions left you can easily schedule a short call and guys will guide you through all the blind spots.
Developer reply ·
Thanks a lot for your great feedback. We're glad to hear the app helps you handle remote surcharges!
so far so good. i tried toolify first and wanted to blow my brains out. this has been such a relief
Developer reply ·
That’s exactly what we love to hear — thanks for giving us a shot! : )
The app is very simple to use and the devs are super prompt in replying to any queries. So far, it's doing exactly what we need it to
Developer reply ·
Thanks so much! We’re really glad to hear the app’s working well for you — and we’re always here if anything comes up!
Killer service we happy works well for us and our locations in Canada
Developer reply ·
Love to hear that! Thanks for the great feedback!
Tomek was great in assisting with all my inquiries. Great App, great support and allows our company to have clear and sophisticated pricing to ship all our small, medium and larger item all over the UK, showing customers in the Highlands, Northern Ireland etc different prices and rates at checkout.
Developer reply ·
Thank you so much for the feedback and in-depth review!
Se ti serve una app per spedire per cap o località in modo da non rimetterci soldi con i cap disagiati questa è l'app migliore esistente, ho inserito tariffe per cap per cap disagiati, e per range di cap. La configurazione è semplicissima. La cosa incredibile è che è gratis, grazie agli sviluppatori.
Developer reply ·
Grazie mille! --- Thank you so much for your review!