EDM Imaging

Thank you for the great review! We're glad to hear the app is working well for you. Your review motivates us to keep improving and delivering great service.

Thank you for your feedback. We are very sorry for any frustration. Our intention is always to help our clients as soon as we can during our working hours. However, we would love to clarify the timeline of our communication. Your initial messages were received outside of our standard support hours. Our team picked them up first thing in the morning as soon as we started work, replying to your emails immediately. We even stayed after hours to ensure your issue was fully addressed, but unfortunately, we never received a reply back from you to our last messages. We are still completely open to helping you if you decide to use our app.

First of all, we're sorry for any confusion and misunderstanding caused by the price updates recently; which led to this unexpected experience of you. I'd like to explain a bit: Since Plus stores handle significantly more orders, traffic, and data, we’ve had to invest more in maintaining app performance and enhancing technical support. After careful consideration, we made the difficult decision to adjust our pricing. Since this change does not affect existing customers, we decided to publicly update the new prices on our listing page to ensure transparency for all new customers. However, we acknowledge that better communication would have been beneficial, and for that, we truly apologize. Please know that every user, regardless of their plan, is valuable to us. We hope this message finds you well. Good luck with your business, and we wish you all the best.