GeoStock: Location Inventory
by sohkal llc · launched
View in Shopify App Store ↗Reviews (108)
No customer service exists at all. If you ask a question about sales, they reply quickly, if you ask for support, they don't reply (four days still no reply in my case). It's a scam.
Developer reply ·
Hi Beadable Bliss, i understand your frustration. But we are a small team and we try our best to serve everyone at time. I deeply apologize for the mistake, if you think we can give us a second chance we are open to fix what happened. Have a nice day.
I have never left a negative review, because as a small business ourselves, we know how hard things can be. But I installed this app after recommendations and have been trying to get some support since the start to see if it is even able to do what we require - as it doesn't seem to be working. I have reached out numerous times but am yet to receive a reply. I even read other replies which indicated that they are a small team, so I was really trying to be patient before writing this. I sincerely hope that I can get some assistance because I want this app to work. If it can do what we need, we need it for 5 stores.
The concept is fantastic, however that being said… the app is pretty much useless. The app comes with no support and requires you to hire a Shopify Expert to install the app. Once the app is installed it does not function, it just shows “loading..” it never actually loads the information.
Developer reply ·
We had an issue with receiving support tickets. This should be resolved now. Could you please reach out to inventory.support@jtcinteractive.com?