TA AI Product Labels & Badges

I am leaving this review based on my experience with the app’s billing and customer support process. I installed the app to test it, but I experienced technical issues and contacted support while their team was investigating the problems. During that time, I was told by their support team that Shopify would calculate and charge only the prorated amount for the remaining usage period after the trial. Based on that explanation, I allowed the app to remain installed while waiting for the issues to be resolved. Instead, I was charged the full annual subscription amount of $86.40. When I questioned the charge, the company later acknowledged that the previous billing explanation I received was incorrect. They agreed that my actual usage amount was only about $2.40, but they deducted Shopify platform and payment processing fees from my refund instead of refunding the full remaining balance. I appreciate that they eventually reviewed my case and offered a partial refund, but the process was frustrating because the billing expectations provided by their own support team were not accurate. My recommendation: make sure you fully understand the subscription terms before installing this app, and do not rely on support explanations regarding billing without confirming the details independently. The app may work for some merchants, but my experience with billing communication and resolution left me disappointed.

The lack of customer support has made this a 2 star app for me. I have ran into issues on 2 occasions now where it's not displaying on my theme and both times it has taken me multiple messages on separate days to get one reply from them.

The support is very quick and friendly. The app and labels have many handy features and I found very little wrong with it. Any issues were solved quickly. Edit: I had to uninstall the app. It kept crashing my online store. Great service, but too many issues for me.