SEOLab: All in #1 SEO & AEO
by Commerce Plus · launched
View in Shopify App Store ↗Reviews (2677)
It has been a bit of a bumpy ride with this app, but thanks to Frank and Alex, things are optimized once again. Here is what happened. Before running its bulk meta tag update, I clicked the Create Backup button. I then ran the update with the "Overwrite" option unchecked — expecting it to SKIP products that already had meta tags. Instead, it overwrote most of my product meta titles and descriptions across more than 1,300 products - which were ALREADY OPTIMIZED. Then those titles were 80-90 words, and the descriptions are more than 1000 words - the app having scraped them from ordinary page descriptions. It took several days to get assistance from the SEOLab team in reversing this semi-disaster, but once I got their attention they worked diligently to make sure all of the crazy long tags were fixed. They can't really explain what went awry with the AI. Another bug I discovered. When I edited product or collection descriptions using the app (not inside Shopify’s editor but inside their app’s editor), and then hit “Save,” it removes all the links. I have learned to only edit products in the native Shopify editor - NOT in this app. I am a bit wary of using many of the features, given what happened. However, I love the simplicity of the interface. I will continue to use it for some things, and I do appreciate their diligence in assisting me.
Developer reply ·
Hi Shungite Queen, I’m very sorry for the experience you’ve had with SEOLab, especially the unintended changes to your product metadata and the lack of timely support afterward. We understand the impact this has had on your store and the amount of manual work you’ve been left with. I’m a senior member of the team and would like to personally take ownership of this case. We’re reviewing the bulk update and the issues you reported with the editor, and I’d like to work with you directly on the next steps toward restoring the affected data. I’ve also reached out to you by email so we can continue this privately and get this properly addressed. Senior Account Manager SEOLab
My very first experience on this app was made good from the online support and help of Urooj, who assisted me over this time.
Very good app with an amazing customer support. Mehak was very good and helped me a lot.
The app is absolutely amazing. I needed one that can indicate if my work is not correct and it does that. The customer care services were good thanks to mehek who was walking me through the process and gave me clear directions.
Prima ondersteund door Frank bij het instellen, werkt prima
Great Customer service from David, great features free of charge, although I just installed it so I don't know how it will work in the long run.
Very helpful customer service. The interface looks very good. I am looking forwards to using all the features on this app.
Its great plugin with best settings for SEO & Optimization been using on my many stores
Update: Immediately after I posted my review, a member from the team reached out to me asking what they could do to help improve my rating and review. After I explained my stance, they stated they would update the pricing information to make it clearer that the "free" option is a limited option that would then be an al la carte plan once you hit your limit. They also offered me a discount on one of their upgraded plans. I accepted the offer on the condition that I see the changes in the plan information. While I do believe the pricing could be explained clearer, I change my review due to the the outstanding customer service I was provided after the fact. I give it 4 stars only because I haven't full used the product, and once I do, if satisfied I will give it a 5 star rating. I installed this as a recommendation. With a "Free Plan" advertised, I figured sure lets try it. Problem is, once you select the "Free Plan", you are required to agree to an a la carte charge. The "Free Plan" turns out to be a pay per use plan. Personally, with the prices I saw, I might have kept it and used some of the features, but I felt like listing a "pay per use" plan as a "free plan" is a bit dishonest and deceptive. Maybe I misunderstood something but it seems like the free plan isn't free.
Excellent app, helped us to improve our website performance.
I wish there was more automation for meta details. But easy to use.
