Tipo Product Auction
by tipo.io · launched
View in Shopify App Store ↗Reviews (106)
Laura was very helpful and responsive throughout our conversation. She patiently answered my questions about the auction settings and data export process, and provided clear explanations that helped me better understand how the app works. I really appreciate her support and willingness to follow up on my questions. Great customer service! Special thanks to Laura for her patience and assistance!
app logged us out and will not log us back in. We are in the middle of an auction...
Pretty good auction app, get's the job done and look good. Does miss a few options to make it perfect. Support (Laura) was very friendly, quick and helpful to help solve a few questions!
Rosie and the team went above and beyond to help me and my requests. So far so good with Tipo!
Support: I received excellent support from Laura first, then Taylor as more issues arose. So I'm very appreciative on that front. But the app does have flaws, at least in my application of it. First, the item I tried to convert to an auction just kept showing as a regular item in our store and I had to go through Support to get it to convert to an auction. Then, the item that I converted to an auction still had a Buy It Now option remaining (not as part of their app/interface), and so someone just purchased it for the minimum bid price instead of placing a bid. Also, with the item showing up in our store under various collections & catalogues, once Support did remove that Buy It Now button upon request, there's nothing obvious to the customer that it's a running auction before clicking into the product page, so something there would be nice (like a Bid Now button in place of the usual Buy It Now). I appreciate them trying to resolve all the issues I've been having upon my first attempt to use the app to add a new wrinkle to our store, and I will likely try a second auction after this one just to see if the issues persist or if the 'fixes' they've made perpetuate over additional auction listings, but a little difficult to recommend the app based on my initial experience. But I do appreciate their swift attempts to make things right. Support is very helpful.
Received support from Laura and Taylor on a auction matter and just like all previous times, the support received is fantastic! Quick responses and a real willingness to go over and above to solve any queries or questions I may have. Nothing bad to say at this point regarding the support received! Keep it up Tipo team!
Solid app, great service. Taylor on their team supported resolution of a theme integration issue that popped up overnight in less than 30 mins.
The tech support from Laura and Sinh were incredible. They helped me set up my auctions exactly how I envisioned them. I highly recommend this app!
Had a great experience with this company. They are on a different time zone than I am, but we made It work. They had awesome response time by email. 10/10 recommend!
Amazing support service. Laura demonstrated a willingness to help and service with amazing quality.
Laura was very helpful and even made a small customization for us , not works perfectly !
We are extremely satisfied and grateful for the work carried out by Tipo Product Auction. We especially want to highlight the attentiveness, kindness, and notable efficiency demonstrated by Laura, Ema, and the entire team. Their support has gone beyond the direct functionalities of the application, providing valuable assistance with the general operation of Shopify. This dedication and comprehensive support are invaluable. We highly recommend their services.
Lara helped me resolve the issue and got it working!
Laura and the Tech team were quick to respond and produced an elegant solution in less than 30 mins. Well done!
Laura was so helpful! she let me take my time with setting things up and made sure I did everything properly she was so sweet, patient, and helpful! Thanks Laura!
Launched my first auction and experienced some issues. Laura was great customer support to fix my issues. Run a full test auction before posting to work out the display issues.
I am very impressed with the support team at Tipo Product Auction. They were extremely supportive, provided quick responses, and offered immediate solutions to my queries. Their professionalism and efficiency made the entire process smooth and hassle-free. Highly recommended!
Glad we chose TIPO out of all the auction app auctions! Biggest reason for this: INCREDIBLE SUPPORT! Brian and Laura have gone above and beyond to implement some feature requests. We sold the first auctions we listed too, so the app works. Thank you!
We’ve just started using Tipo Product Auction, and it’s already proving to be a valuable tool for our B-Stock auctions. The app is user-friendly and offers the flexibility we were looking for. A special thanks to Laura, who went above and beyond to help us implement a countdown timer on the collection page, something we really needed. We’re truly impressed by the level of support we received. Highly recommended for anyone looking for a solid auction app backed by a dedicated support team!
The team have been very helpful in resolving any issues—especially Laura, who is always quick and efficient!
I was in touch with Laura to get some changes made for my store specifically. She was super kind and helpful!Thanks again
Excellent support that actually listened to my questions. Her answers were intuitive and I was up and running in minutes. Very pleased.
Laura was very helpful! Quick responses and guidance.
Easy to set up and easy to prepare auctions with their documentation. We had a couple of minor issues for our specific use case which support resolved the next day. Very impressed.
Great customer service and easy to manage - thanks!
Using it for 2 years now. Works great! If there's a problem, it will be solved very quickly! Thanks
Laura was excellent at helping me resolve some interface issues in a timely manner.
I've hosted multiple auctions with this app and it's been great. Support is phenomenal and timely with help. I had a new feature request and they were quick about implementing it.
Excellent app and support. I had some issues with the way the auctions were displayed in categories, but support was quick to help and fix the problem.
Great customer service from Laura. We use this app for our wine auctions and it works well for us. If we ever have a problem the team is always very helpful and quick to respond. Thank you Laura
Great tool - exactly what we were looking for! Easy to set up, super usable, great support - highly recommended.
Amazing customer service as always! I have used this app for an annual online art auction and it has worked well for us. I really appreciate how your team always goes above and beyond to help make sure we're setup and ready to sell.
I had a good experience. I reached out to customer service and Laura was very helpful and helped resolve the issue right away. Thank you!
The app was easy to integrate into my shop. I could customize the colors and the widgets are beautiful! I had a little trouble getting the widget to work on my store front, but Laura and the support help desk got back to me AND fixed it within the next business day.
Very easy to use. Looking forward to build this for our website. Laura was very helpful in getting me started! Thank you!
We hadn't set up this app before, but we thought the final product looked the nicest of the options we checked and had the features we needed. We starting with the tutorials, which were useful, and once we got to the part where we needed collaboration, the team at Tipo were really great. They got us up and running and helped us make the auction look just how we wanted. Laura was terrific and fielded all our questions. We'd definitely recommend it!
Great so far. Laura was very fast and helpful in the support chat.
Best App so far. Great and fast support ! Never had such a good experience with an app here on shopify. Highly recomended !
Laura was amazing! She really helped me out with all my questions. Her explanations were clear and she was super patient with me. I couldn't have asked for better assistance. I'd definitely recommend her to anyone needing reliable help!
They have always been quick to respond and are willing and able to help with every question and request we've had. Our store is exactly as we want it thanks to them!
Whenever there was a problem, it was solved by the Tipo team within 10-15 minutes. Especially Laura was very helpful. Thank you Tipo team
We've done over 2000 auctions with this and it works great. The support team is great too. Rarely any issues over the years and always quick simple fix when we need help. Highly recommend.
App completa e comoda per fare asta sul proprio sito di vendita e asistenza sul app in caso di bisogno molto preparata e veloce
Amazing app with a lot of features, professional and quick assistance with Laura. Highly recommended !!
Title: Exceeding Expectations: A Remarkable Experience with Software Engineer Laura In an era where exceptional customer service seems like a rare gem, encountering someone who not only meets but surpasses your expectations can be a breath of fresh air. Such was my recent encounter with software engineer Laura, whose dedication and expertise left me thoroughly impressed. From the moment I reached out with my software issues, Laura displayed a level of professionalism and attentiveness that immediately put me at ease. Her clear communication and willingness to listen to my concerns set the tone for what would become an outstanding experience. What truly sets Laura apart, however, is her unwavering commitment to solving problems. Not only did she address the issues I initially brought to her attention, but she also took the time to delve deeper, identifying potential underlying issues and proactively implementing solutions to prevent future complications. Her thoroughness and attention to detail were evident in every step of the process, instilling a sense of confidence in her abilities. But Laura's exceptional service didn't stop there. Recognizing that my needs extended beyond mere technical troubleshooting, she took it upon herself to provide valuable guidance and insights, ensuring that I not only had a functioning software solution but also a better understanding of how to optimize its performance and functionality. What truly sets Laura apart, however, is her unwavering commitment to solving problems. Not only did she address the issues I initially brought to her attention, but she also took the time to delve deeper, identifying potential underlying issues and proactively implementing solutions to prevent future complications. Her thoroughness and attention to detail were evident in every step of the process, instilling a sense of confidence in her abilities. In a world where customer service can often feel impersonal and transactional, Laura's genuine care and dedication stood out as a shining example of what true service excellence looks like. Her willingness to go above and beyond to ensure my satisfaction left a lasting impression, and I have no doubt that her dedication will continue to benefit those fortunate enough to work with her in the future. In conclusion, my experience with software engineer Laura was nothing short of exceptional. Her technical prowess, combined with her dedication to customer satisfaction, sets her apart as a true asset in her field. If you're in need of software assistance and want someone who not only gets the job done but exceeds expectations every step of the way, look no further than Laura. She's a rare find in today's world, and I wholeheartedly recommend her services to anyone in need.
I used Tipo to auction off my artwork and everything worked perfectly! I love how it handles all the email notifications that go out to bidders. The support team is also quick to reply.
I needed some help setting the APP up. Spoke with Laura and she got straight to work sorted things out for me! Great job , thank you very much.
We are a company conducting auctions in Japan, and this application is incredibly user-friendly with excellent support. They promptly address any issues that arise. Grateful for that!
It works, it's simple and support in our experience was good. This was our first auction and we can recommend that you give Tipo a go too.
While we are normally a straightforward band merchandise webstore, we run one or two auctions monthly for some limited "vault" items so our fans can get some one-of-a-kind products and memorabilia. They've been very few hiccups with the app, but if we ever do run into any issues, their customer service is top notch and we are always taken care of in less than a day!
It's the most intuitive app and most straightforward to install! I tried the others on the Shopify App store and all of them require expert/engineering knowledge to set up. I quickly uninstall the others and was delighted with the Tipo one. Also I had some minor things that I wanted to tweak and the support from Laura was awesome. Prompt support, very dedicated person. I highly recommend this app for auction.
I had a small hiccup on launch, but within 30 minutes Laura had me squared away and my site was set!
Video on how to start an auction was useless. Creating a "Profile" was easy but then the tutorial stopped there. No explanation on how to create a product through the app, create an auction, apply a product to a profile, or whatever else needed to get done to actually create a live auction. Don't have time to ask support how to figure out their unnecessarily complex process.
I’ve tried two other auction apps and they were awful. I almost gave up and just went to eBay, until I found Tipo! It worked perfectly, with only one issue that support fixed immediately. It’s super easy for the seller and the customer to use. I’m sooo happy to have found this!!
We are very pleased about the customer service. It is fast and friendly. We asked about some modification and the programmer did the job in two days. That is something we appreciate a lot. We tested some auction apps and we think that tipo meets our expectations at best.
So far so good! the support was on point with the trouble that we had for setting up a new auctions! thanks again guys!
Really nice app that is very easy to use. Hooked right into our system without issue. I had a question and customer support was very responsive. I recommend running a separate auction for each individual item, but they are very simple to set up. Highly recommend to anyone needing a simple Auction app!
Great app! Very easy to set up and use. It integrates well into the system. Combining winning bids by one customer would be very beneficial.
The app looks really slick, and works well most of the time. Support has been responsive to issues and questions I've had. It REALLY needs a way for customers to combine winning bids into one order though. Also, with our use case at least, we like to stagger the ending times of our auctions by 5-10 minutes so people can finish bidding on one item, and start last-minute bidding on the next. To accomplish this, I currently have to make a whole new auction for EVERY item, which gets really time consuming. It would be really nice if there could be a "stagger ending times by X minutes" check box, so I could only setup one auction with all the items, and it would stagger the endings for me.
Did not notify me by email when there was a bid or that someone won the auction (I had the options selected). Does not let me select a winner. Left both me and the customer extremely confused. App does not appear to work as I expected.
Very nice app. The auction page has helped increase sales. I think more people would use it if the price was a little lower.
Im an artist and this auction app really met the level of esthetics and functionality. Do Recommend
Very easy to use and great support when something is not working the way it should. Should actually use it more often
Happy with this app so far! Tried out the free version, then upgraded to the mid-level after our first auction. The app has been fairly easy to navigate and set up, the options and features were exactly what I was looking for, and all the tools have been mostly self explanatory. Support has been helpful and responsive and was able to quickly assist with a display issue I was having with a very short deadline.
This app is totally worth it! Tipo is exactly what our staff has been looking for. This particular type of auction format is well thought out on both the front and backend. Our customers are thoroughly engaged in the bidding process and we get a lot of compliments on how visually appealing our products on auction look! Additionally, the support team at Tipo is outstanding! Laura has especially been a great resource to reach out to; she provides us with A+ assistance anytime we have a question or want to make an adjustment. From theme integration to more advanced product and collection setup - they are on it to help tailor the app to meet the individualized needs of our store. Don't hesitate to reach out to the support team if you need them ! A+++
Loving this app! Has been really easy to set up and, when I had some trickier things to do, I contacted the support team and they were amazing. Super fast response and fixed all the little issues I had. Laura was great to deal with. High recommend!
This app is easy to use and pretty customizable to suit my needs. But the BEST feature of this app is actually the Customer Support. The team response fast, within an hour, sometimes less than an hour, and got my requests fixed. Kudos to the technical team as well. They understand what you want, fix the issues, and they test to make sure everything works. They take feedback on app improvements seriously as well. I hope they can make this app even better.
This app was good from the start. There were a couple of things I needed to adjust for simply for aesthetics. I contacted the support and they got back to me so quickly and made the changes for me instantly. Really impressed. The auction is running brilliantly. Would 100% recommend- thank you
Thank you very much to the whole Tipo Team, specially to Laura who assisted us from our customization requests. They always make sure that all concerns will be handled properly, on time, and to the fullest possible extent and limitations of their app. Kudos!
App shows a "Free" option and a monthly subscription option. Signed up thinking I would try out the free option for a month or two, but the app automatically signed me up for the subscription after a week. The app was ok, but didn't draw enough interest in users to make it worth it for my business. I messaged to cancel my subscription. Tipo reps just asked for access to my account, and never cancelled the account, so I kept getting charged. Tipo did eventually get back to me and corrected the subscription and refunded charges spent, so that was good of them to follow up and correct it. This would be a good app if you are able to keep up with creating and marketing your auctions, but it's not good if you aren't willing to put in a good amount of work behind it yourself. I probably wouldn't recommend trying it out unless you are ready to put in the time to take full advantage of the services. Some day I will revisit the app when I'm ready spend more time focusing on it.
Great app with awesome support. Have had a great experience with the app and support. Always replaying to request and the solution is maximum 1 day ahead. Have nothing bad to say about the app or service.
Trash service, emailed 3 + times over the course of 3 days. No contact back with anything. App does load on my site, and doesnt work in anyway. The "free trial" is running out so I am deleting this app if i dont hear from someone today.
Developer reply ·
Hello MAYA BLEU, I'm sorry for your experience. Our team also send you multiple emails but we didn't get your response. I believe our email has been moved to your spam folder. If you receive this message, please check in your Spam inbox to see our email. I really appreciate your patience regarding this issue. Thank you so much!
Bit of a rocky start but eventually figured it out. The design is sleek and it's easy to use, so I'm hoping this is just an off week for them. I wish the bid showed on the collections page though so it was more integrated with other products
Perfect for my needs. Team was extremely helpful with colour changes etc. Would highly recommend. I tried a few other apps and they were not as good as this one.
I have had this app when they first came out and was an earlier adopter. Now I have to pay for it. I have had 8 auctions. This is wrong
Great auction app, with amazing customer support, we got a reply back within an hour of our first request for help. Thank you very much for your help.
This app messed up my site! Now, users can't enlarge or preview product images when clicking on them. Also, there's no option to remove the "BUY IT NOW" or "PAY WITH GPAY" buttons from the auction page, so someone could just buy the product without paying the auction price which makes it totally useless. And the entire app is programmed poorly.
