TiXel: Meta Pixel TikTok Pixel
by Effective Apps · launched
View in Shopify App Store ↗Reviews (97)
Easy to install and integrates well with Shopify. It's also helpful to view event data, which can be difficult to access in the Meta campaign.
Do not waste your time with this app. I downloaded it specifically to set up my Facebook pixel, but it simply does not work. I followed the setup instructions step by step and the pixel never tracked any data — no page views, no add-to-carts, nothing. For an app whose whole purpose is tracking, that's a dealbreaker. What made it worse was the support. I reached out for help multiple times and never got a response. No reply, no follow-up, nothing. If something breaks, you're completely on your own. I can't recommend this to anyone serious about running ads and tracking conversions. Save yourself the frustration and look elsewhere.
Developer reply ·
Hi, Thank you for your detailed review, we appreciate all input about our app as it helps us improve for the benefit of our merchants. When a pixel is configured manually, the connection depends on the ID and event settings matching exactly on both sides, and a single mismatch is enough to stop events from being recorded at all, which lines up with the empty data you describe. I have great news to share: that setup step is no longer needed. TiXel now integrates officially with both Meta and TikTok, connecting straight to your ad account and linking your pixel automatically. 🎉 I have also emailed you directly so we can go through it together, and I am happy to get the new integration running with you on a call at no cost. :-) Looking forward to your reply! Best regards, Kamran | Effective Apps Success Team
This app is completely unreliable and a waste of money. I installed it to set up my TIKTOK Pixel on Shopify, but it simply does not work. The pixel failed to track any data properly despite following all the setup instructions carefully. Even worse, the app keeps attempting to charge me for a service that is clearly broken. When I contacted customer support, they were unhelpful and refused to issue a refund or take any responsibility. Charging users for a non-functional service and then denying refunds is unacceptable. This is not how a professional app should operate. I strongly advise everyone to avoid this app. Save your time and money and look for a better alternative.
Developer reply ·
Hi, Thank you for your review, every review helps us improve for the benefit of our merchants. Looking into this, the tracking gaps you saw are typically caused by the pixel being configured manually, where a small mismatch in the setup is enough to break event reporting. Good news on that front: TiXel now has an official integration with both TikTok and Meta, so the app connects directly to your ad account and links to your pixel automatically, with no manual setup involved. 🥳 I have also emailed you privately so we can set up a personal one on one call to get it running, free of charge, of course. :-) Looking forward to your reply! Thanks again! Best regards, Kamran | Effective Apps Success Team
Great app, acurate informations and the support team is on point!
i well write my reviews every day today 8/2/2026. never recevice mail they lie never subcrib with them they take moeny fro one year without your permision i never ask to subcrip. they take moeny without any warning what i get fom this app i do not know what they offer nothing they sayed they well contact me with mail payed. moeny for all year uninsalted and instaled because i payed already. no function nothing most of aap. stealing moeny ....every body have to be carfuell to add them credit card you sayed. 3/2/2026 you well mail i did4t recevie mail.same time i have no b enefot from your app it seem like you stealing moeny. app fraud no refund no services from this app fraud pepole that all i advice every body for watch out from this fraud app
Developer reply ·
Hello, Thank you for your feedback. We genuinely appreciate all input from our users as it helps us improve. :-) Regarding your concern about the charge: Shopify's platform is designed so that apps cannot charge merchants without manual approval. Our records show that the subscription was approved on January 22, 2026, and that the app was subsequently used to successfully install a pixel on your store. We are sorry if there was any confusion regarding the subscription terms. I have already reached out to you privately via email to resolve this matter and clarify any questions you have. We look forward to hearing back from you! Best regards Dan | Effective Apps Team
I would recommend because it will help track your potential customers and optimize conversion rate.
desintale sin queres la aplicacion y no se como darme de baja. necesito ayuda
Good App for tracking
The setup was much easier than I anticipated. I was also pleasantly surprised when someone took the time to check in with me to see if things were working as expected.
Great customer support
Developer reply ·
Thank you very much for your review! Reviews such as yours help us improve our app and service for the benefit of all Shopify users. I read your review and noticed that you have mentioned that our app leaves code behind after uninstalling it - that should not be the case, as our app is using Shopify's Online Store 2.0 App Embed technology - that automatically removes itself from your lovely store once the app is being uninstalled. I've also noticed that you have never reached out to us via chat or email and asked for any support regarding that matter, so I was sad to see that you chose to do so without contacting us first. I have contacted you privately via email and offered my help to make things right and to help you set up the pixel, so I will wait for your reply Thanks a lot and have a great rest of your day! :-) -Shahar
Great customer support! Awesome choice if you like me in a country that the Tik Tok app doesn't support. Very happy
Huge issue - won't charge us but is charging us??? and is installed but can't use and won't open because we stuck at payment page.
Developer reply ·
UPDATE: The billing issue is resolved, we are waiting for you to confirm :-) I tried to reach out to you via email but never heard back. Have a great day! :-) -Shahar -- Hi, Thank you for your review and for sharing a loom screen recording of the issue. That issue seems to be related to Shopify's Billing - because the subscription approval screen is entirely related to Shopify and not to our app. We've witnessed that this issue resolves automatically by uninstalling and then re-installing the app, would you be able to try that? We will also reach out to Shopify regarding this strange issue that prevents merchants from activating the app's subscription. Update: We have reported to Shopify about the billing issue and await their reply. In the meantime, we instructed the merchant to uninstall and reinstall the app, as it appears that it resolves the mentioned issue. Thanks again! :-) -Shahar
Great App Pixel installation was easy and support was very fast and helpfull he even helped me by some other problems !
Perfect UI/UX. Really easy to use and set up no matter how many pixels you need. Also, great immediate support from customer service. Recommended
I was unable to install the official TikTok app as my country is not supported, but I use agency for my TikTok ads. This app helped me install the TikTok pixel events without any issues and saved me a headache, thanks a lot!
Super Support vielen Dank Kann man echt nur weiter empfehlen wenn alle so nett und hilfsbereit sind. Vielen Dank
I was looking for an app to help install multiple TikTok pixels on the same store and this app helps to do it effortlessly. The support team is amazing too, my special thanks to Shahar and Zeeshan ;)
Customer service was so patience and did everything that needed to be done to make sure my pixel was up and running. Thank you
Sehr einfach zu installieren, sehr freundlicher Support. Das einzige das getan werden muss ist den Pixel Code einzugeben. Auch Kompatibel mit den neuen Shopify-Themes 2.0. Tracking Probleme zerstören so ziemlich alles beim ads schalten, da ist eine solche Unterstützende Lösung natürlich sehr gern gesehen. Bin gespannt ob die app hält was sie verspricht. Aufgrund der Bewertungen bin ich unbesorgt.
Had a slight issue with the triggering of events when first downloaded, but Shahar was very quick to fix the issue. Much easier than setting this up manually.
Amazing app!!! Super simple to install. Takes you 30 seconds and everything is setup. What´s even better. The support helps in seconds, even on sundays. Absolute great experience. Can highly recommend!!!!
Amazing app!!! Super simple to install. Takes you 30 seconds and everything is setup. What´s even better. The support helps in seconds, even on sundays. Absolute great experience. Can highly recommend!!!!
Everything is perfect! Thank you! Fantastic support mode - enabled!:)) All events working correctly!!!
Installation has been straight forward. Had a small issue a few months after installation and support was able to solve the problem quickly.
Since the official tiktok app is not available in certain countries, we decided to use Tixel and it has been a great experience so far. Installation was seamless, and Shahar from support has swiftly answered a few technical questions and resolved our dilemmas. We also needed a small theme customization, which has also been provided. Highly recommended, efficient app with an A+ support.
Support was very quick in solving the issue that I had in my site. Highly recommend app. Thank you!
I had an issue setting up the pixel and Shahar has been really helpful! He even offered to set up the settings himself. I definitely recommend this app!
App works very well, everything was set up easily. Support team helped me with the problems i encountered. Recommend!
The app is amazing, the support team is very helpful! And thanks specially to Shahar from the team who helped us with custom coding the Tixel and made our life easy. Thanks a lot for this! Wish you all the best
Super easy to use this pixel! I'm not a developer so finding fast, and simple ways to set up pixels and tracking codes is a plus for me. Thank you so much
