TrustReviews: Product Reviews

great support!

Very good

Le pire support client que j'ai connu sur Shopify. Mon problème m'a été annoncé comme « résolu » au moins 6 fois — et à chaque fois, rien n'était réglé. Il fallait tout réexpliquer depuis le début, pour recevoir encore une fausse confirmation de résolution. Pire : le support ne comprend pas les demandes. Les réponses sont à côté de la plaque, on tourne en rond pendant des semaines sans aucune avancée concrète. Résultat : une perte de temps totale, le problème n'est toujours pas résolu à ce jour. Je ne peux pas recommander une application dont le SAV vous fait perdre des semaines voir des mois en vous mentant sur l'état de votre dossier. Good morning, Dan here the owner of Trust Reviews. I am very sorry to read this review and having read your full conversation, I can see there are a few issues here. 1) For some reason, and this has never happened before, your email provider was blocking our emails, therefore repeated emails to you were bouncing back repeatedly (I have sent you the screenshots as proof of this) - the customer service advisory explained this multiple times and asked for you to move the conversation over to the chatbot but I guess this message may not have gotten through. I am looking in to why this happened and how we can get around it in the future, and can only apologise. 2) Communication breakdown. If I am honest, I struggled to follow the messages on both sides. However, this is on us and we should have done a better job of asking the right questions to determine what exactly you wanted. However. this was also not helped by the fact most of our emails didn't get through to you. 3) The repeated issues with the import were limited by your plan and then user error, which we resolved. Again, I am very sorry your experience was stressful and took longer than it should have done, and I will be speaking to the customer service team to ensure we have procedures in place for this.

Der Preis ist fair, die sections sehen gut aus und der Support hat super geholfen.

Perfect assistance with tech support and resolving all backend questions and issues. I really appreciate the support. Please keep it up. KC Hardware Carlos Maleville (818) 497-0145

Bonne application avec une hotline réactive. Merci beaucoup pour votre avis ! Nous sommes ravis que vous appréciez l’application et notre support réactif. Nous restons bien sûr à votre disposition si vous avez la moindre question 😊

I was contacted by a client who was asking how to leave a review on my site and was frustrated with the instructions. I went to my site and noticed that the stars and leave a review were no longer appearing. I attempted to log back in to my admin, and the app would not load. I opened another browser and looked at my listings, and all of my reviews are gone. I had previously contacted their support on multiple occasions regarding other issues, and those were unsuccessful. I recommend that you weigh all other options and use them as a last resort. Apologies for this, Cloudfare had an outage yesterday and our servers are under a huge amount of load trying to catch up. https://www.independent.co.uk/tech/cloudflare-down-twitter-not-working-outage-b2867367.html We are currently trying to manage the situation to get the servers back up to date quicker, and apologies for the issue, but unfortunately it was out of our control. Kind Regards, Dan

Great service. Took care of my issue right away even though the problem was caused by me.

I recommend this application, great support

Fijne app

Tech support is super delayed in the US PST. I still have not had my questions completely answered after 3 days on support

Highly Satisfied with Trust Reviews Plugin! I recently installed the Trust Reviews plugin on my website, and the experience has been fantastic! The plugin offers a full range of features that not only allow me to collect customer reviews but also manage and display them effectively, boosting my site’s credibility and customer trust. The interface is clean and intuitive, making it easy to use, and the installation process was seamless. What really stands out is their excellent customer service. Whenever I encountered small issues, their support team was quick to respond and helped me resolve everything promptly, ensuring a smooth experience. Overall, this plugin has significantly improved customer trust and sales performance. I highly recommend it to other merchants!

Really easy to set up and the customer service was excellent. The app does everything I need and it will only get better with future feature additions! Definitely recommend

I used the support in the app, and Shahroz helped me very quickly, kindly, and effectively. Now I can fully enjoy the TrustReviews features!

lip gloss is amazing. feels so good on the lips definitely will be ordering again.

Really good app and the support is also great if you have any tech issues, just give them an email and they sort it out really quickly! thanks Shahroz from the support team. All the best Jack, VitaVoice

Fixed the issue :)

The app is really well put together and the overall design is sleek and professional. I'm very happy with how the reviews interface looks on both product and collection pages—it fits in beautifully with our store's aesthetic. I initially had a bit of trouble getting the star ratings to display properly, but the support team responded quickly and fixed the problem. Really appreciate how fast and helpful they were. Solid app and great service!

This is a very expensive app that does not work. The app is supposed to sent emails to clients who previously purchased items. The app stopped doing this about 4 months ago but has still charged me $100. Thank you for your review and apologies for the delay, this app in under new management now and we are dedicated to developing the features and resolving any issues. I can see you are using the app again and can see emails are being sent out correctly. Please note the plan you are on has a limit so not all customers will be getting review requests, our new unlimited plan is much better value and captures all orders.

Very helpful support staff answered all my questions! :)

Excellent help - problem sorted ! Clear advice and patience throughout out !!

Pretty amazing customer support. They did live coding for me in a matter of an afternoon. Totally fixed the way the site looks now

Tolle App. Funktioniert problemlos. Nettes Chat-Team hilft schnell bei Allem. Klare Empfehlung.

They scammed me, I paid and they said i reached my 10 000 review request quota when i only had 1 000 orders, I sent them an email 12 February and till today I am waiting for a resolution!!!

Excelente! Shahroz me ayudo rapidisimo a arreglar la forma en que se mostraban mis reviews en mi homepage y me explico como usar algunas funciones de las que yo tenía duda.

Only had the app for a couple of hours but so far it's working great. Customer service is fantastic!

Muy eficiente, fácil de usar y el servicio de soporte resuelve todo muy rápido.

Customer service was amazing. I am not tech savy at all. Shashank helped place the review widgets on my site in minutes and kept me informed along the way. So thankful for the help and the chance to finally have a place for customer reviews!!

Very good support, very good app

Great app, the customer service was INSANE. So good.

Shahroz the best

Very helpful support. Greatly appreciated.

I just downloaded the app and even the free version works great, especially for importing reviews! Support is amazing as well! Highly recommend

Perfect, fast and easy

Terrible. Have been ignoring my requests to fix their app errors for months.

Service d'aide réactif et complétant, l'application est efficace

Even though we had some troubles setting everything up, the support was extremely helpful to resolve the issues. Now we're on a paid plan just because of we know we have this backup. Today, this app and the team is our only solution for getting our Amazon reviews into our Shopify store

great customer service. very helpful.

Ahsan was great in understanding and resolving my issues quickly and effectively. "My issues" had nothing to do with the app itself, just my lack of technical expertise in rolling it out. Ahsan was able to install the App Widget and show me how to manually request reviews via email.

100% recommendable

Customer service is everything and this team is always there to help resolve any issues.

Very easy to setup. Looks great and excellent customer experience.

When I delete the app, the stars and numbers of the reviews remain near the product name

I have just installed TrustReviews to my store so still early days but have already received great support from Ebrahim.

excellent

Ahsan hat Sehr Gut Geholfen ich bin Über seine Skills Begeistert.

This app is so user friendly and minimal look. Had a small design problem with my theme but Ahsan was super fast solving it. Thank you and totally recommend this app.

We have been working with the team at TrustReviews for a few weeks now and I have been impressed. They are very responsive and have been extremely helpful in setting everything up and answering any questions we have. The performance of the app has been great so far. We have switched from a higher priced app and feel TrustReviews is our better choice. We are looking forward to seeing our customer reviews through this holiday season.

Ahsan was extremely helpful and patient.

Great features, and amazing customer service! Love this app!

I installed the app and needed help with the integration...within 10 minutes of requesting help via chat...Shahroz responded...and was able to integrate the app seamlessly. I am grateful for their support!!!

Extrêment dessus Depuis plus d'un mois, les clients peuvent uniquement mettre des étoiles sans rédigé d'avis. Alors que tout marché bien avant sans rien touché cela s'est déclenché. Le service client ne comprend pas et répond complètement à côté ! Deçu de cette fin

Perfect app with extremely friendly, unbelievably fast and highly professional support.

This business is amazing! I highly recommend them for fast reliable shipping and great prices!

Great service, opent the chat service and in one minute I had the right help and answer! Recommend it to everyone.

Works well

Ahsan sorted my problem within minutes, 5* service!! Thank you!

TrustReviews is a great app. The app is easy to use and the support team is quick to help with problems. 5 stars!

Ahsan was so helpful when I needed assistance today. He took care of everything and was friendly and professional.

thank you for being so insightful, helpful and quick to respond

Great support

Le service est au top ! rien a dire je recommande !

Shahroz helped me integrate TrustReviews into my website and made it a seamless experience. Thanks a bunch!!

Not being a super technical person when it comes to understanding how to set up such app, the help from the team at Trust Reviews has been second to none. I am looking forward to seeing how implementing an effective review app will impact my store.

Works well.

If a problem arises, they are friendly and helpful in the chat room. Sometimes they seem busy and take a long time to respond, but even if it takes them a while, they always reply. This high rate of chat replies has been very helpful.

Very good support and app. They respond really fast and help you with everything.

Excelente, muy buen servicio

A lot of positive things, very responsive and understanding customer support, a real pleasure to work with this tool.

Very easy to use, and support are very helpful.

Excelente respuesta del equipo de soporte, una aplicación muy amigable

I wanted to give some feedback on your latest application update. You've done an excellent job! It is now much easier to add reviews, which is a significant improvement compared to the previous version. Congratulations on this fantastic update!

We received good, timely and helpful responses from the Support Team.

Service client très disponible je recommande

Emailed for support and they fixed every single question I had and more. Honestly can't fault their customer service

Amazing service

Très bien!

Ebrahim was super helpful and got everything set up for me very quickly and easily. Great service!

Amazing support team Ebrahim

The seller subtly encouraged me to write fake reviews. During our chat, they explained how to import reviews into their system by downloading a CSV template and adding low ratings, even suggesting I could just enter random names and emails in the required fields. When I expressed concerns about the legality and authenticity of such reviews, they reassured me that it would be fine to use fake names and emails. This created an uncomfortable situation, prompting me to decide to delete their app, as I didn’t want to be involved in misleading practices.

Ahsan's response was quick with a live person answering my questions immediately. The user support provided by Ahsan was excellent! he solved my issue in about 5 min.

Assistenza sempre disponibile ,app come lo desideravo ...veloce e preciso per importare recensioni. App super consigliato.

I love that this business is a small business lol. whenever you need help, it takes them a couple minutes to respond. this app is super easy to use and would recommend to everyone!!!

Great app! Great support!!!!

the customer service is top notch. I have been using another review app on my other website but this one is better!

Good reviews, works well

Great app and customer service! was able to chat quickly with Shahroz who helped me make all the updates and customizations I wanted to make so the widget would match my website. He even added custom CSS :)

Very easy to use and the support is super responsive and helpful.