Unleashed Inventory Management
View in Shopify App Store ↗Reviews (26)
Best to Avoid Unleashed We have used Unleashed for quite a while We have several issues with them 1 - They way they handle freight on your purchase orders is a total fundamental failure - you have to be very careful or you will wind up with 2 bills, and worse if its a split shipment be extremely careful about allocating costs - or your stock value will be totally wrong 2 They just keep increasing the pricing and for $800 a month - still no phone support 3 Their terms and conditions are dodgy - says 30 days notice, but actually its 30 days before your next invoice, so in effect its really more like 60 days - they just take the money and don't care of course as you are leaving
Developer reply ·
Thank you for taking the time to share this - we take feedback like this seriously, even when it's hard to hear. On the freight and purchase order point: there is a way to spread a single freight cost evenly across split purchase orders (the "Add Shared Cost" function), but we agree it isn't automatic or obvious, and that's a fair criticism of the workflow. We've raised this directly with our Product team as an improvement so it's clearer for split shipments going forward. On the notice period: a 30-day cancellation notice window is standard across most SaaS providers, so the policy itself isn't unusual. That said, we understand it was frustrating that your notice fell just inside that window, meaning your final invoice was charged before the cancellation took effect - we've explained the mechanics of this directly with you. On pricing: we know increases are never welcome, and we appreciate you sharing that directly rather than just walking away. We've already been in touch with you directly to work through a resolution, and we're glad to keep that conversation open if there's anything further to discuss. Regards, The Unleashed Team
There are so many issues and the account manager which comes after the initialization doesn't respond to you at all. A good software if it has an active human support. Sync takes time. Backup restore is a charged service Human support takes ages to solve it totally
A good software but extremely expensive. My company has invested close to $40,000 AUD over the years in the software and we keep hitting limitations where they make you pay extra. I can't even get a new employee to get training on this software without paying another few hundred dollars a month. It's a bit ridiculous how much they value new sales or add ons rather than their current clients who has spent all their hard earned money on their software. Quite disappointed and will be trying to move softwares soon. They now have shifted most things to AI - they've increased my bill to $800 and have added things to my bill without my consent. You can't get a hold of anyone or even get a reply within a couple of days unless you pay even more than $800. Unless you check your bills, they'll add random things to it. So make sure you watch your bills. There's no denying it's a good software, but there are many other ones out there offering similar things at half the price and with better support that actually treats you like a half human and doesn't make you feel like you're visiting a mechanic every month - you never know what they're going to charge you for next.
Developer reply ·
Thank you for the detailed feedback. We want to address a few points directly. The suggestion that charges were added to your account without consent isn't something we've seen happen on your account, nor is it common practice, but we take any concern like this seriously. We've already been in touch with you directly and we're pleased it sounds like you're all sorted now. On training, Unleashed includes a full academy, on-demand videos, webinars, and a knowledge base at no additional cost. We'd encourage anyone on your team to make use of those. But we can always do better. Unleashed is a modular platform and some advanced features carry additional cost. It helps make our software a good fit for businesses at all kinds of stages, but we'll take your feedback seriously when it comes to how we communicate that and how we invest in outcomes for existing customers. We hear you on support response times and we're actively working to improve that experience. The Unleashed Team
We had some seemingly complex requirements for our site, but the support team was able to work through these with us quickly and provided a simple solution.
We are a new user of Unleashed and have had a few questions regarding setup and different processes. Over the past month I have reached out to the support team via the live chat many times and seem to get Parmeet as our support person the majority of the time. Every experience has been great with all queries sorted in a prompt and thoughtful manner. No complaints so far!
Arantxa was an amazing help. Eased me nerves about adding and mapping products. She was great!
Unleashed has been a godsend for our business. It covers everything from demand, batch tracking, sales, credits, forecasting, the servicing and help provided has been second to none. Very highly recommend.
This integration may have some issues in the past but Unleashed has worked hard on this app and it works really well now. Unleashed works very well for our business and our stock control / ordering is much better now then it ever was in the past!
Unleashed is a great inventory Management tool, we have been using for a while, and happy with the integration between Xero and Shopify, the support team is great.
Just wonderful customer service from Unleashed, I always ask for help to the same person and that helps to keep everything better. I have been using Unleashed for one year now and happy with it. Integration with upstock, shopify and xero is great and makes everything super fast. Great system.
Unleashed has many great features such as AIM for forecasting and planning and many of the production functions are really helpful too, however this integration with Shopify is faulty. This integration sporadically fails to import sales orders meaning inventory gets out of sync, fortunately we don't rely on unleashed for fulfilment or we would have totally missed orders. More recently the integration to the stores have started turning themselves off without notice, and frustratingly the button to turn them back on manually is missing. We operate 4 Shopify stores integrated with unleashed to keep our inventory in check.
We've been with Unleashed for a couple of years now. TLDR, It's very expensive and nothing is ever included. Want customer service? It's $100 extra a month. Another $45 per Shopify or Amazon integration. Reporting - extra. Another account - extra. B2B sales? Another $200 a month. Onboarding.. extra! We told our "account manager" that we were looking for a more affordable solution and they suggested removing the customer service plan. So now we cannot get a hold of anyone for any reason. The system itself if buggy, we need lots of workarounds and it's just not worth the cost. Looking for a new solution now.
We perservered with Unleashed for 3 years before finally giving up on the software because it adds unnecessary complexity to simple tasks and creates holes and double ups, that lead to dispatch errors if you're not constantly monitoring it. In short, its integration with shopify is the main issue. When you edit an order in shopify, those changes will not pull through into Unleashed - you will need to cancel and manually create a new sales order which then doesn't sync to any order in shopify. If you have a custom product, a product with no SKU or a SKU double up or an issue with a customers address, it will not pull the order through. It also does not sync fulfilment status with shopify so you manually have to fulfill the orders in Unleashed after you dispatch them. These are basic functions they've been aware of for years but failed to address. The crazy part of this is that its 'ecommerce hub' is a paid extra. The setup is complicated with a long learning curve and the subscription is expensive and regurlarly rising. For a merchant operating primariliy on shopify, this programme will make your life harder, not easier.
We've been using the Unleashed - Shopify integration for a month now and all seem functioning as it should. There are some bits and bobs that we must to adjust, but overall has a good functionality. The onboarding team at Unleashed (Mike Y) was very helpful when we first integrate the systems, showing amazing knowledge and great support. So far the system is great.
We have been live with the Unleashed -Shopify integration for a month now and have just come to the end of our onboarding. Mike and the team were so incredibly supportive and always went the extra mile to help us configure the integration and associated processes for our particular business needs! I have never experienced this level of customer support. Apart from the ability to map orders from multiple shopify locations, all the features we have needed have been available for this integration!
I feel like I have had one of the worst experiences to date. So far, I haven't been able to get any help unless it is done on their timeline, and they do not seem very urgent about it as a customer. Will decide if to cancel on continue using this
Developer reply ·
Hi there. We appreciate your feedback and are sorry to hear that you had a poor experience. We pride ourselves on finding solutions for our customers, and note you were able to restore your integration with the assistance of our Success Team within a few days. As Unleashed isn’t the best fit for your business, we understand you have found an alternative. If there is anything further we can assist with, please don’t hesitate to get in touch.
Mike's handling of our Flightpath perfectly combined patience, understanding and product knowledge. This provided us with great confidence whilst transitioning from our previous software, to the far superior Unleashed product. He is great Ambassador for the Unleashed company and ensured we had a perfect introductory experience.
We recently signed up to Unleashed after feeling let down by our previous Inventory Management Software. The Flightpath was excellently executed by Mike, who guided us through the process, as well as offering feedback on the information we'd uploaded into the system. I've set up a few similar pieces of software over the past 10 years, for various businesses, but I can honestly say that none of them have offered the level of support that Mike has, nor had the knowledge Mike has shared with us! The software also works better, and has more advanced features than anything I've used previously. The ability to add part of a stock unit to BOMs is astounding, the margin per line is incredibly useful. We're incredibly grateful for how easy Mike has made the implementation process, and we've found ourselves feeling a bit sad that we don't need any further calls with him!!
The customer service has been spectacular and very helpful, now I feel able to update and improve my experience in unleashed on my own, Mike Yazbek has helped me and from the beginning he has been very attentive to my needs
Heather was very helpful when we were having issues remapping our products! She went above and beyond.
Unleashed is a wonderful business solution. We have used it for 4+ years and have seen many improvements like the Shopify app & B2B apps. We have 5 Shopify stores all shaking hands with unleashed to help us only sell in stock items & importing customer details so it saves our little fingers typing. I would recommend unleashed in a second it is easy to use and simple to view custom data you need.
We have been using the Unleashed - Shopify integration for 12 months now. At first the Integration was quite basic but very helpful. In the last few months Unleashed has improved the integration, most importantly with the ability to edit the orders in Unleashed if an item needs to be refunded or if the customer purchased the wrong product. Previously we would have to refund the whole order and start over as you could not make any changes. If I ever need help the Unleashed support on the live chat is also very helpful and usually every time my query is answered. Also Unleashed works well with the Starshipit for booking labels as they all integrate back over to Shopify which saves a lot of time!
We have recently switched to Unleashed and it syncs with both of our shopify stores. It handles everything incredibly well and also integrates with Xero so for us it's now the core software that links everything up, and we're really impressed with the functionality. The onboarding process was smooth and efficient, our consultant Mike Yazbek was knowledgeable, friendly and supportive and we couldn't have asked for a better introduction to Unleashed!
Just wonderful. We have tried multiple ERP/Backoffice solutions for Shopify and so far Unleashed is by far the best. We do have multiple shops in multiple countries that all sync the same stock count. Works like a charm! Also nice support during setup period.
Unleashed integrates pretty well with Shopify managing the the inventory of our products on Shopify. It is easy to pull reports on Unleashed as well for costing. Due to our nature of business we have lots of BOM which Unleashed handles easily. The biggest annoyance I have is that Unleashed cannot push inventory for multiple warehouse to its corresponding warehouse on Shopify. Their advice is to create multiple Shopify accounts. Hope that Unleashed could fix this sooner rather than later.
Unleashed is the best inventory management system I have had experience with, and works well with Shopify. A few minor annoyances over the years, but I understand that it is difficult to get everything perfect when trying to join the dots between two intricate platforms. Unleashed continues to improve and I believe this combination will continue to evolve as the eccomerce and inventory combination of choice.
