The Inside
New Zealand
Reviews (8)
We've been using ReturnGo for nearly 4 years and are very happy with the app. It makes it easier for customers and easy for us to manage the process. The ReturnGo customer service is also very good. Happily recommend to others.
Heaps of reports avaialbe and if it doesn't exist their team will help you generate a custom report. Amazing service.
We perservered with Unleashed for 3 years before finally giving up on the software because it adds unnecessary complexity to simple tasks and creates holes and double ups, that lead to dispatch errors if you're not constantly monitoring it. In short, its integration with shopify is the main issue. When you edit an order in shopify, those changes will not pull through into Unleashed - you will need to cancel and manually create a new sales order which then doesn't sync to any order in shopify. If you have a custom product, a product with no SKU or a SKU double up or an issue with a customers address, it will not pull the order through. It also does not sync fulfilment status with shopify so you manually have to fulfill the orders in Unleashed after you dispatch them. These are basic functions they've been aware of for years but failed to address. The crazy part of this is that its 'ecommerce hub' is a paid extra. The setup is complicated with a long learning curve and the subscription is expensive and regurlarly rising. For a merchant operating primariliy on shopify, this programme will make your life harder, not easier.
Good app for taking the grunt work out of splitting prouducts. Customer support is outstanding!
I've been using for a couple of weeks and found it really good to use - especially for bulk editing variant meta fields - it's saved me hours and hours and hours
This app has some good search features, but there are a few bugs in the system and the customer support is terrible!!! I followed their supplied instructions and spent days assigning colour families, but they don't show as colour swatches on the shop front. I have written to them 3 times to ask for help but have had no reply, but someone has reset all the families previously assigned. soooo frustrating and a massive waste of time.
Developer reply ·
Hello, Thank you for taking the time to share your feedback. We are truly sorry to see you had such a frustrating experience with our app! As I see, one of our articles about colour families was indeed confusing so it's no surprise you had issues with this feature of ours. We apologize for that! Good to see that in the end you received correct instructions. By the way, our team added the needed details to the article so it doesn't confuse our clients anymore. Thank you very much for drawing our attention to it! All the best, Searchanise team
So far we love it - have generated user content whilst rewarding customers and a great dashboard to see or measure the results.
This is such a great app! We love it. We use the free one and its amazing. Would love to know what the paid one gets you?
