Warranty Registration | Profit
by ProfitFire · launched
View in Shopify App Store ↗Reviews (27)
Support doesn't respond for 6 weeks now. We've emailed them 4 times without any reply back. There's no way to edit drop down features with Yes No options on your own so you have to use support.
Excellent Customer support, all my question has been answered on time, we are very happy with the assistance so far, highly recommended.
The support team promptly answered my questions and helped me get a database of registered customers. Thanks Jon and Rick!
app isnt working, no response from support in days, just did a big show and lots of people are trying to register ugh.
Update 3/31/22: They updated their system and contacted us. Their support has reached out to us a few times to make sure we are good. I have upgraded them to 4 stars. UPDATE 02-07-2022: We have made several attempts to reach them with their support email in the past week with NO Responses. We have an issue with their platform and can't get any support to resolve it. We are using this app for our Warranty requirements and it works great for us. Customer support is excellent which quick responses.
Poor customer service, they don't reply. The Country and State fields don't work and there is no support to fix the issue.
goods app! It is easy to collect customer information! The support team is good and will solve you questions in time.
I reported a bug on their form on the mobile version. I received a courtesy response but it's been 9 days and issue is not resolved. And now I have no response from them.
Love this app and the support team! They answered extremely fast and helped with additional things I needed to add to the app. Very kind and supportive. Not sure why there are other reviews claiming they don't answer. They helped me immediately! 10/10 Recommend
Works great for us, and was simple to implement. Their support is very helpful and very responsive!
Didn't work. Long response times. If you only do one thing, be good at it. This is a warranty registration page, not rocket science. I use many Shopify plugins effortlessly and their simplicity and efficiency is what makes Shopify great. This app has none of that.
Simple installation, easy setup. Rick from customer service helped me configure some things I wanted to be tailored to my specific needs and was helpful, quick, and efficient. A good solution for building a customer email database through simple warranty registartion.
Great product, great customer service. This is exactly what i want and is definitely user friendly. Rick in customer support helped us with adding fields and making sure the products work perfect! Love it and will be adding this feature to my 2nd website. Definitely recommend!
Are there still companies that don't even respond back to their customers? Well, here is one. This app developers didn't get back to my emails, didn't answer my questions. Deleting this app. So sorry that we missed your email. We have phone support also at 317-855-0216.
I asked for some change to the information and additional boxes to collect data. It was done quickly and exactly as I requested. Highly recommend this company
Love this app, had it for a while now and the support is excellent, very responsive anytime I need anything changed or modified.
We have this app on 4 sites, couldn't be happier with how it works. You can simply search "warranty Registrants' under customers and bingo, all customers who have registered their warranties will appear. Great service for a consumer electronic company like us. Also Michael is very friendly always happy to help. I hear he has some plans for some other features, so I'm excited to see more from these guys. Thanks again
