LUNA Sandals
United States
Reviews (10)
Don't even consider this app! We have been using all kinds of Shopify apps for over 10 years and this is the worst app and app support I have ever seen. They can not do the simplest thing which is to automatically charge our Shopify account every month for our usage. They send me an email saying that our subscription renewal has failed, I go to the app to refresh payment method, I have to click at least 10 buttons to update our payment only to see that there is an "error". Then I reach out to the tech support team, it takes about 5 emails to communicate the issue to them and what is their solution? "Set up a video conference with us"?! So, now I need to do a video conference to fix the issue of your glitchy app? No, thank you.
Developer reply ·
We did our best to support you over an email and when things didn't work out, we ask you to schedule a meeting request with us to help you to resolve this issue faster. However, you prefer to avoid getting on a video call. It's easier for us to assist further with a video call. If you change your mind at any time, we are happy to support you. We start with email support, if things don't work we ask for a video call. That's how we are committed to supporting our customers. The app is not glitchy, sometimes subscription fails for various reasons. Anyway, we did our best to support the customer via all possible channels.
Rebuy is the most sophisticated app I know. It basically unleashes innumerable numbers of ways you can improve customer shopping experience, upsells, personalizations, cart customizations, ability to create complex rules... possibilities are endless. Rebuy team also is super helpful with setup and nurturing the account to constantly make it better. We were lucky to have been matched with Max. He's been phenomenal and helped us to gradually expand the tools we actively use with Rebuy. Definitely a worthy addition!
Developer reply ·
Thank you for such an enthusiastic review! 🌟 It's fantastic to hear that you appreciate the sophistication and versatility of Rebuy. We're glad Max has been phenomenal in assisting and expanding your use of our tools. Your success is our priority, and we're excited to keep helping you enhance your customers' shopping experiences. Here's to more improvements and achievements together!
Truly amazing! From customer service to all the capabilities of Gorgias, this app has been a game changer for us in less than a week. It also integrates with almost all the apps we use which has been super helpful! We are already saving so much time with the automations and built in Shopify features.
Great app! We've been using it for over a year and ran many promotions and upsells successfully. Customer service is also fabulous and always helpful.
Developer reply ·
Hello to our friends from LUNA Sandals We are happy our app have been useful to you :-) Thank you for leaving us this wonderful review! :-) -Melissa & the In Cart Upsell Support Team
Are there still companies that don't even respond back to their customers? Well, here is one. This app developers didn't get back to my emails, didn't answer my questions. Deleting this app. So sorry that we missed your email. We have phone support also at 317-855-0216.
We have been using this app for several years now. It works seamlessly with Shopify and makes it easy for us to review and publish new reviews. It also integrates with Slack allowing our team to see the reviews coming in about our products.
Developer reply ·
Hey LUNA Sandals, Thank you for your review and kind words! We're glad that Stamped.io has made collecting of reviews from your customers simpler and automated, that's great! We appreciate your continued support and hope that you'll have a great time collecting UGCs with us :)
This has been very helpful tool to create loyalty. Our customers really liked the loyalty program. They were so happy to gain some "Monkey Points" for their past orders too! Also, fan builder is working very well. Our newsletter subscriptions increased rapidly after starting to use this app. We've been looking at other apps like this but this is clearly the most intelligently built app and the programs other than the "refer a friend" tool ended up being the most effective ones. They are also helpful and responsive when I seek for help.
This app has been working without any problems. It is easy to use and helpful. For the item we are promoting with this app has been performing great!
A well made app, however; what is the meaning if I can't charge customers' credit card automatically for an item I added to their order? Plus, it doesn't integrate well with RobinHQ app :( I hope Shopify will have a better solution for editing orders soon.
