Wiio Dropshipping Fulfillment

I had a really bad experience relating to the order that I had. The only help I was able to get was from customer service Cherry, who helped me get it sorted. Overall about the app so far I don't have a really good opinion. It is easy to choose the product, get it connected to your store, but when you actually get an order the problem begun. You need a quote from an agent, and there is none assigned to you until you don't have more than five orders. So if you are new, beware, be patient and know what you want. If my experience gets better, I might actually leave a better review...

For now, I'll give 4,5 stars, and if there are any improvements, I'll come back and edit it to 5 stars. I'll give a sincere review because I really want Wiio to be the best dropshipping supplier because of the attention they gave us. That's one of the key points: customer service gets a 10/10, price gets a 10/10, quality gets a 10/10, stock gets a 10/10, and they're very well organized. The only reason I haven't given everything a 5/10 yet is due to logistics; the loss of the AJ channel greatly affects everything else. In any case, Antia Jiang is my account manager, and I'm very grateful to her for her excellent work with us.

Excelentes parceiros de negócios! Sempre dispostos a negociar preços e nos apoiando desde o início de nossas operações! O serviço dos agentes é impecável e só tenho a agradecer!

Great partner. Have been working with them for almost a year and the communication, clarity and assistance they provide is really good. Negotiations and packaging are things you shouldn't worry about. The team from Wiio is always there to help with an existing brand or with your new ideas and tests. They are great to arrange for items, shipments and get you not only the best prices but also the best timeframes for shipping. Whenever something lacks or you need more information they are responsive. Would highly recommend Wiio to partner up with!

A Wiio é uma parceira fundamental para o meu e-commerce. Desde a compra até a logística e entrega dos produtos, o suporte é sempre ágil, claro e extremamente eficiente. A equipe demonstra profissionalismo, comprometimento e uma atenção genuína em resolver qualquer situação, o que faz toda a diferença na operação diária. A comunicação é rápida e transparente, trazendo segurança em cada etapa do processo. Sem dúvida, recomendo a Wiio para quem busca uma operação logística confiável e um parceiro sólido para crescer no e-commerce.

I've been working with Wiio for some time now, and I’m genuinely impressed by their structure and support. The order processing is efficient, the logistics are reliable, and the team is always available and responds quickly when I need assistance. Wiio has been a great partner in helping me grow my business. Happy to recommend Wiio to other store owners looking for a serious and trustworthy fulfillment solution.

I've been using Wiio for over a year and have never had any problems. Besides the chat support on the platform/ticket system, I also have access to a personal agent, which greatly facilitates problem resolution, product quotes, and more. In my opinion, Wiio is undoubtedly the best supplier for dropshipping; its entire structure is geared towards facilitating order integration and processing. As soon as I make a payment, they ship the product in about a day, and the tracking code is provided within a few hours of payment. In short, for me, Wiio is the best supplier on the market, and I intend to continue processing orders with them. They deserve praise.

Without a doubt, the best partner I’ve ever had on the platform. Professionalism, speed, and efficiency define her work. She is always extremely attentive, responds quickly, solves any situation proactively, and maintains clear communication — something essential for anyone working with a high volume of orders.

Wiio made the sourcing process so much easier for me. Their team responded quickly and helped me troubleshoot when my sourcing request wouldn’t submit. Cherry from support was patient and guided me through each step until everything was synced correctly with my Shopify store. I appreciate how transparent they were about pricing and communication. Highly recommend Wiio if you’re looking for a hands-on team to help you find reliable suppliers and streamline fulfillment.

Plataforma Ótima, de fácil manuseio. Recomendo para todos que querem uma plataforma deste segmento.

I’ve been using Wiio for years, and it’s been a total game-changer for my e-commerce business. The app runs smoothly, fulfillment is fast and reliable, and the integration with Shopify is flawless. A special thanks to my amazing agents, Derrick and Stella — they’ve been with me for years, always responsive, professional, and simply a pleasure to work with. Their support makes everything effortless. Highly recommend Wiio to anyone serious about scaling their store!

Aplicativo é excelente, eles enviam rápido e o atendimento ao cliente é incrível e sempre respondem na hora!

Bom Fornecedor, agilidade na comunicação e para agilizar o envio do produto excelentes preços e variedades, facil comunicação, se tiverem a Aurora e Erina como sua agente ai vocês vão estar com muita sorte, é uma excelente profissional, melhor fornecedor que ja usei, recomendo para meus mentorados

Wiio is the best order processing platform out there. Super fast processing, quality products, and they always give me fair prices. I've always worked exclusively with them and have nothing to complain about. Nothing but praise.

1. The communication with Wiio has been excellent. They respond quickly, offer solutions, and are always transparent about timelines. I've seen an increase in positive reviews from my store since switching to Wiio fulfillment.

I would recommend WIIO, their agents respond quickly and provide good prices with fast shipping.

A Wiio é a melhor plataforma de todas, ela me ajuda com todos os envios dos produtos que eu vendo em minha loja diretamente para os clientes. Eles possuem todos os produtos que você precisar são mais de 3 milhões de produtos, sem contar que eu tenho a melhor agente de todas a Erika, que sempre me ajuda a resolver tudo de forma muito rapida!

I’ve been using Wiio for a few months now, and I can say the service is excellent. The team is super attentive, and the personalized support makes all the difference — they always help me find the best suppliers and products for my store. Deliveries are fast, and I’ve never had any issues with lost orders. The platform is easy to use, and the support team responds quickly. I highly recommend it!

I've been working with wiio and Derrick for over 4 years now, and their support is amazing. It feels like having a private agent who is solely responsible for you. Simple little things are taken care of. Payment processing is smooth and convenient. And I have also been able to establish a good personal relationship with Derrick. Very professional and friendly at the same time!

Working with Wiio has been an amazing experience! The setup process was extremely easy and quick — I was connected with an agent in no time. My agent, Len, has been exceptionally responsive and helpful throughout the entire process. He’s hardworking, professional, and always quick to reply whenever I have questions or requests. Because of the great experience I’ve had, I’ve already recommended Wiio to many others and will continue to do so in the future. Highly recommend this platform to anyone looking for a reliable and supportive fulfillment partner!

A comunicação com a Wiio tem sido excelente. Eles respondem rapidamente, oferecem soluções e são sempre transparentes quanto aos prazos. Tenho observado um aumento nas avaliações positivas da minha loja desde que mudei para o atendimento da Wiio.

Otima plataforma. Sempre prestativos e corretos. Muito bom trabalhar com eles.

I was initially very frustrated, after my first conversation with my assigned agent, everything was “set up,” but was setup inncorrectly apparently. When I reached out for help via online chat, the online support team often gave responses that didn’t address my concerns, which added to my disappointment, or redirected even basic sales questions they should have covered. That said, the agent I originally spoke with has been wonderful. Once they stepped back in, they were incredibly helpful and supportive, which really turned things around for me. Because of their effort and care, I’m happily updating this to three stars. I still hope the overall online support experience will improve, but I’m grateful for the agent who went above and beyond to assist me. I will update the review once i have worked with them and get feedback from clients regarding everything. For now it is mid range and i think that is fair as it took almost 3 weeks to get a full understanding.

O Atendimento na plataforma é muito bom! A Cherry me ajudou bastante mesmo eu sendo iniciante.

My agent was too busy to respond back to me. I literally have basic things like "can you edit the price for this order" or "customer reported damaged product" and basically I am waiting for over a week now to get a response back. When i contact the support chat via wiio.io I get "I urged your agent, he will respond back SOON", yeah it's been soon for over a week now and my orders keep flowing in, prices are not quoted properly, I have damaged orders and there is literally no one to deal with that. On top of that all orders are being shipped 1 week after paid. They don't urge orders they are delaying them. I have orders literally paid and shipped 1 week after the payment is made which is ridicilous. Additionally quantity discounts are a myth - they give me $1-2 discount for every additional unit and if customers order 3-4 I get only $4 off the COGS. When I used wiio in 2022 I never experienced these issues and agents were responsive and always there to support you. Now it turned out to be a complete joke, you can't scale, you can't get quoted, you can't get 15 minutes a week from your agent to simply have the same vision of everything. Will be switching to something different, it's crazy way to treat your customers and on top of that we as a businesses are the one who takes the damage of your incompetence and lack of action.

Otimo suporte , produtos com valores justo entrega rapida.

Estamos usando a Wiio há alguns meses e a experiência tem sido extremamente positiva. O atendimento ao cliente é rápido e eficiente, especialmente em situações onde precisamos de suporte imediato. O app é intuitivo, fácil de integrar à Shopify, e o processo de importação de produtos e gerenciamento de pedidos funciona perfeitamente. A variedade de produtos é boa, os preços são competitivos e os prazos de entrega têm sido respeitados, o que faz toda a diferença para manter nossos clientes satisfeitos. Recomendo para quem busca uma solução de fulfillment confiável para o mercado brasileiro e internacional. Obrigado, Wiio!

Everything is fine. Maisie always helps me.

A Wiio tem sido uma boa fornecedora até o momento. Os pedidos chegam dentro do esperado e o suporte costuma responder bem.

Can't install the app without giving my SKYPE??? What a joke

Minha loja teve uma melhora enorme nos feedbacks dos clientes desde que passei a usar a Wiio. Produtos melhores, entregas mais rápidas e suporte eficiente.

A Wiio me surpreendeu positivamente. A plataforma é fácil de usar, o suporte é muito atencioso, e os produtos chegam com uma apresentação impecável. Serviço de primeira!

Everything about this experience was excellent. The item was of superb quality, well-packaged, and delivered quickly. What impressed me the most was the post-order support — Wiio truly acts as a partner, not just a supplier.

I never expected such efficiency from an overseas supplier. Wiio has the speed and quality that make my customers happy and my life easier.

O atendimento da Wiio faz toda a diferença! É essencial contar com um agente que realmente nos auxilie nas compras internacionais. Quero agradecer especialmente à atendente Érica (celular final 1682) pelo atendimento excelente. Ela é sempre atenciosa, prestativa e ágil na resolução de qualquer problema. Profissionais como ela fazem toda a diferença na experiência com a plataforma.

Top!! recomendo muito

Muito bom! Atendimento muito bom

A Wiio tem sido uma boa fornecedora até agora. Os pedidos chegam dentro do esperado e o suporte costuma responder bem. Ainda tem alguns pontos que podem melhorar, mas no geral, a experiência tem sido positiva. Recomendo.

me ajudam muito a manter minha operação, bom atendimento e suporte. Ja passei por outros agentes e a Wiio foi a melhor do mercado na atualidade. Recomendo.

Ja sao quase 5 anos utilizando a WIIO e sem duvidas a melhor plataforma de processamento de pedidos!

Péssima experiência, agentes da WIIO entraram em contato comigo, eu fiz a integração da plataforma, e logo nos primeiros pedidos eles informaram que não conseguem atender devido ao peso dos itens. Para a minha operação não funcionou. Me deu prejuízo e perda de tempo

sim funcionou muito bem o primeiro suporte aa loja, deu tudo certo.

A Cherry fez um ótimo atendimento, esclarecendo minhas dúvidas!

ótimo atendimento !

good

poor customer service. They saw my inbox but no one responded. Waiting for the update for a long time even I have been using their app for years.

Slow delivery and slow reply. Waiting too long to get the reply from them. Can't scale the business with them. The quality of the product too bad.

O app é muito bom, facilita no processamento dos pedidos em escala, em menos de 5 minutos consigo realizar todos os pagamentos.

The App works like it should. Service and communication is perfect. Agent Eric finds best quality products and best prices. A nice guy who helps really fast. I really recommend!

This is a simple app to use and easy to navigate. Orders can be quickly placed in just a few clicks. I have been using the app and Wiio's service for almost a year, not to mention am very pleased with agent Selly. She is one dedicated agent who is very service-oriented, ever ready to offer help and good advice when I need one. Wiio has been a great partner and support in helping me achieve my business objectives.

I have been using Wiio's service, the interface is very easy to use and they always provide great service, before and after sales! thumbs up!

Melhor empresa/fornecedor para Dropshipping. Meu agente Derrick é o melhor! Sempre que preciso de algo ele está a disposição!

2nd January Update: Wiio Dropshipping are scum bag A&$## Ho&&s and they should be ashamed of themselves for not delivering the products inspite of 50-60 days and paypal has charged me for 3 cases so far and took away my money. These are scammers - be aware merchants ..dont trade with these guys. Even Shopify partners team is unable to stop my loss and get response from these f$#$s . stay away from these pigs. Reply to the response received from Wiio: I dont want to waste my time and my customers time - i seriously dont like the pricing and also you guys cheat on shipping and now you changed the timelines.your timelines sucks and your prices also suck..just stay away from me and please deliver the existing orders or refund the money for not delivering them on time as i am fed up with your services. Your people are kind but being kind does not reflect those in terms of services and productivity. ------------------------------------- Worst dropshipping service so far and never go with them as the timelines what they show and the real time what it takes to deliver is next to ali express. atleast ali express is better because they charge you less for shipping but these guys and their company is a scam ..so be aware of them. i have been hit by every customer till date for which i have placed orders and none of them have been delivered in time. I have escalated this matter to Shopify partners against the concerned agent and wiio services overall. Never ever do dropshipping with them and mark my words you will be at loss ..even 1 star is more for them but since i need mark something and hence i am doing it. once all my orders are delivered so far or refunded dur to delay i will immediately delete the app from shopify. They dont feel accountable,responsible and also not attentive at times in terms of pricing. stay away from these scammers..

10 days and still counting for my order to be shipped so my customer will have to wait almost 1 month, i am so disapointed with Wiio, don't believe the reviews, there is no fast shipping, worst than aliexpress, at least they refund you when their processing time is not respected.

The Wiio team is really really good... way much more better than HyperSKU. they delivered many of my products within 7 working days which was exceptional and I have not got any bad review from my customer which means these guys are doing some quality check also. I am really grateful to these guys! I will recommend it to all the dropshippers.

These guys are amazing! I tentatively moved over as I was having awful trouble with my supplier on AliExpress (shipping and stock). I came across these guys through a YouTuber that I trust, so I went for them. My agent at Wiio was lovely, helpful and attentive. They found me a better version of my product... cheaper... with faster shipping! And they have warehousing facilities for my stock! I am so fortunate to have come across them. I can't thank them enough.

Good agent with good prices, good service and communication and fast shipping ! Nomatter you have 1 or 100 orders a day.

Customer service is very good and available through various channels, such as WhatsApp. Orders are usually processed and shipped very quickly. Overall, I am very satisfied with Wiio because it saves me time and nerves.