Kawaii Stop

8.4.2026: We have had a case open for more than a week and we just got the default message when Lorain hopped in, She did not review anything and just pushed a message out that clearly does not work. So for this app has been the absolute worst when it comes to support or getting items fixed. Literally 0 help on this. Unfortunate but we are at the point where we are looking for the replacement where we can actually edit emails. At this point we are back to 1 star. Way too many issues with this app.

7/29/2026 Update: Tapita worked well on our previous theme, but on our fresh Shopify rebuild it made performance significantly worse. Mobile performance dropped from 67 to 45, mobile LCP increased from 6.5s to 20.5s, and desktop blocking time nearly tripled. I gave support the before-and-after metrics, but they focused on the theme switch rather than investigating why Tapita caused the slowdown. After removing the app, performance immediately improved. We used Tapita for years, so it is disappointing to leave. Unfortunately, the support experience has also changed over time. It was good while it lasted. 11/27/2023: So far so good, Increases the speed greatly and the support is always helpful. I would try out if you are having some speed issues with your store.

So far this app has been excellent for us. Great team that enjoys helping you out. I would recommend them!

They have been able to help get everything setup properly and we had a slow down issue but that was on us. Support has been nice and responsive. A ton better than the last app i had! Looking at you TS!

Extremely disappointed with how Disputely handles ETHOCA alerts. The entire purpose of ETHOCA notifications is to prevent chargebacks by alerting merchants early so the issue can be resolved before a dispute is filed. However, in our case we were charged for an ETHOCA alert even though the transaction still became a dispute anyway. If the dispute is already happening, the alert clearly did not serve its intended preventative function — yet the fee was still applied. For merchants relying on these alerts to reduce chargebacks, being charged for notifications that don’t actually prevent the dispute is frustrating and feels misleading. I’ve reached out to support for clarification, but this experience makes it difficult to trust the value of the service.

No chat support, forced to make an account to get support. Adds a very intrusive pop up and does onto add a simple checkbox to the cart page. We liked the options it has but this will not help us as a popup on cart is instant conversion killer. Would have love to get it to work but support is unreachable unless you give them data.

2/19/26: We were a 5+ year merchant using this app and were previously grandfathered into lifetime access. After reinstalling, that access was removed without warning or transition plan. When we left a negative review reflecting this experience, support stated that lifetime access would be reviewed again once the review was updated or removed. We were also informed that access may be restricted when negative feedback is received. Conditioning feature restoration on modifying a review raises serious concerns regarding Shopify’s review integrity policies, which prohibit incentivized or conditional review manipulation. Feature access and public feedback should be handled independently. Tying account privileges to review changes undermines trust in the Shopify App Store ecosystem. We believe merchants should be aware of this before installing. 2/16/26: So sad, used to be an excellent app but now does absolutely nothing after a re install. Time to find another

I just spent hours setting up all automations, flows, and logic only to find out that Omnisend forms don’t embed and popups won’t show at all on my site. I contacted support and spoke with Irem, and honestly, this was the worst support experience I’ve had on Shopify in years. They: blamed the Horizon theme (false) claimed custom HTML can’t be injected (also false) said they “checked the code” and found nothing (despite screenshots and the code being there) offered zero actual debugging or solution passed responsibility back to me instead of fixing their broken app Every excuse, no ownership, no fix, just deflection. I’ve worked with dozens of Shopify apps. When something breaks, good teams help you solve it. This team just tried to make it not their problem. At this point it’s clear: they want the subscription, not the responsibility. Extremely disappointed. Hours wasted. And absolutely unacceptable support for a paid app.

No way to actually search for items on any of the site as you need an account to even view. There is no search in the app. Effectivly making this app worthless for $49 a month. Dear Customer, We were quite sad to read your one-star review after just a few minutes of using our app for your store ab326e.myshopify.com (https://kawaiistop.com). What you wrote is correct — Dropast is a dropshipping platform that connects Shopify stores with Taobao, Tmall, and 1688, so it’s necessary to have a Taobao account to browse these marketplaces, select your preferred sellers and shops, and then import and sync products between your Shopify store and the marketplaces through Dropast. Since these marketplaces contain an enormous number of products, it’s not possible to make them directly searchable within our app. While we could technically filter some of them, we feel that doing so would limit our users’ flexibility and freedom to choose. We genuinely hope your dropshipping business goes well, and we’d really appreciate it if you’d consider reconsidering the one-star review, as it wasn’t related to any lack of support or service from our side. Best regards,

So far the app is excellent. We have been using it for a bit and the clients love it. Great app for rewards!!! One thoing I will mention though as this is a new app and growing. Having options to see all the clients in specific tiers would be awesome. Right now we do by calculating the points but a click button would be nice. Looking forward to the updates on this app! Super excited

We tested this app for about 1 day. Unfortunately, it didn’t block any bots or blacklist countries during that time, which was a critical feature we urgently needed, so we had to move to another solution. That said, the other features worked as expected, and Vic was responsive and willing to investigate the issue for us. Timing just didn’t line up with our immediate needs, but the support effort was appreciated.

Others better.

9/15/25: Since adding VanChat, it’s continued to be a real game changer for my store. The chatbot handles questions instantly, helps recommend products, and even tracks orders, saving me so much time. Their support team has been incredibly responsive, always stepping in quickly whenever I’ve had questions. Overall, it’s made customer service smoother and created a better shopping experience for my customers. This has provided multiple sales already based on the chatbot 8/28/25: VanChat has been a game changer for my store! Setup was straightforward and the widget blends beautifully with my site. The chatbot feels natural, handles customer questions instantly, and even helps with product recommendations and order tracking - which saves me so much time. I love how responsive their support team is as well; they jumped in quickly and walked me through the details when I had questions. Overall, it’s a powerful tool that makes customer service smoother and creates a better experience for shoppers. Highly recommend for any store looking to step up their service and conversions!

I was initially very frustrated, after my first conversation with my assigned agent, everything was “set up,” but was setup inncorrectly apparently. When I reached out for help via online chat, the online support team often gave responses that didn’t address my concerns, which added to my disappointment, or redirected even basic sales questions they should have covered. That said, the agent I originally spoke with has been wonderful. Once they stepped back in, they were incredibly helpful and supportive, which really turned things around for me. Because of their effort and care, I’m happily updating this to three stars. I still hope the overall online support experience will improve, but I’m grateful for the agent who went above and beyond to assist me. I will update the review once i have worked with them and get feedback from clients regarding everything. For now it is mid range and i think that is fair as it took almost 3 weeks to get a full understanding.

Update: We have since switched to another provider due to ongoing issues. Tracking was often inaccurate, which required us to contact support repeatedly. The support team was responsive, but resolving tracking problems through chat took more time than it would have to update things manually—especially since there’s still no option to edit tracking ourselves. Additionally, the delivery page layout wasn’t a good fit for our brand; it felt too basic and unprofessional for what we needed. Still rating 3 stars, as the app works for basic needs, but it just didn’t meet our expectations for flexibility or presentation. Original Review: So far it is pretty good. I have run into some issues though. Tracking will not always be 100% accurate and there is no way to manually change this. I have had the app installed about 2 weeks and have had 5 chats regarding updating the tracking numbers all taking 1-2 days. I hope they implement a manual change soon as i waste more time on the chat fixing the issue than it would take me to manually do. So for now it gets a 3 star. ill update again later if improved.

6/23/25 Update: We are uninstalling this app because, free or not, the information it provides is not accurate or reliable enough to trust for any meaningful business needs. No matter how clean the interface is, if the data can’t be counted on, it’s simply not useful. Major issues: Analytics are restricted to just 90 days, so you can’t track historical trends or make informed, long-term decisions. Ad spend from the Shop app isn’t captured, and support had no idea what the Shop app even was, this is a huge gap for Shopify users. Google Ads integration is incomplete: You can sync costs, but it doesn’t display revenue or ROAS, which makes marketing analysis nearly pointless. Customer support is unhelpful, multiple tickets since 6/4 were met with canned responses, no real solutions, and support that didn’t seem to understand or care about our concerns. If you only need basic, short-term metrics, this app may be fine. But if you’re serious about accurate marketing attribution, full analytics, and responsive support, look elsewhere. The app feels amateur and you cannot trust the numbers for running a real business.

Had some issues but support was able to assist in getting it fixed. Updated the review and will keep an eye on the original issue.

Update 6/4 Still no communication on the issues. Looks like a decent app but we have bneen unable to update any of the emails that would have gone out. 2 stars at it looks decent but has some serious issues with customizing even the emails.

just like the meta company this too is also horrific to use.

Pointless app. All it does is show a blank screen, no information and customer service does not help. Was looking for a replacement and this was reccomended but no idea why. Also, when the entire sidebar of a main app is just redirecting you to all the other paid items it is really annoying when looking for a simple tracking app. Might be good to some but this app has done absolutly 0 for us an no customer service help. We are not even able to cancel a subscription as anything on the back end is a blank screen. Not a cache issue, browser issue, etc, Good luck yall.

3/10 Update: Avoid this app if you value your revenue. It completely removed our store’s checkout button, and the team behind it seems clueless about fixing the issue. The checkout button only appears sporadically, resulting in lost sales. If you’re okay with losing money, go ahead and keep using this app. Original: Was good when I started using it but the support has been unresponsive for days, ive had it installed for 5 days so far and support is not there for 4 days. Claim page is non existent and they are not helping on getting it to show up. We are currently looking for other options where support is more available. I would keep on looking if you think you are going to need help with the support aspect or a claim page.

Update 1/24/25: I wish i could go negative stars, I have reached back out and now we are supposed to re add items that their team has removed in the file. To me they have no idea what they are talking about as we are just running in circles at this point. Each day is a new person that does not read the issues and we have to explain the issue again. At this point they are throwing crap on the wall to see if it sticks. I would stay for away from this app. Original: By far the worst app i have used. it's a 50/50 shot of even getting it to load. Filled with errors. 5+ hours with support and still at square one with them only saying "Walmart API Issues" Does not seem to have the accontability that needs to be there for a successful app. I would take positive reviews with a grain of salt and explore even paid options that might work better.

Support was great in getting this setup! Had a couple issues but Surya was able to help and get items listed.

Great app so far and seems fairly priced for the options!

Trash app. Would not connect to anything. Support is no help.