Yanet Returns & Exchanges

great app and great support

It's a valuable app with fair pricing. It might miss some small enhancements and customisation options, but the best part is the customer service. It's available all the time and does its best to help.

Great customer service

Doesn't send return instructions once you approve the return. You have to go back and "resend" approval email. Ive contacted them several times and have not fixed the issue.

Great help, thanks

Great customer service!

Took care of my request right away. Very satisfied with my experience:).

the customer services are very helpful and also this software is good

Support always helpful when we need anything!

Great app!

Una app increible! La verdad la recomiendo, tienen muy buen soporte al cliente. Es ampliamente moldeable a uno. Gracias por existir Yanet

Yanet Returns & Exchanges has been a reliable solution for managing customer returns and exchanges. The feature set is robust, the setup is straightforward, and it significantly improves the customer experience while keeping the back office organized. Support has been excellent—Liam has been particularly responsive and solution-oriented. Highly recommended.

The application is very good and easy to use. The support team is responsive, helpful, and professional. Overall, a great experience.

Todo perfecto, una pequena duda en la configuración quedó resuelta al momento. Gracias! (atendido por Liam)

Tracy helped me, quickly resolved the query.

Alex was helpful in removing the Branding Label in the widget, still setting up the app but it appears to be great so far! Update: I keep having issues with customers saying they didn't get the return instructions emailed to them when I accept the return. I have contacted support but they keep telling me that everything is working perfectly, except it isnt. For some reason the app keeps sending the customers address in the return address field instead of my return address that I configured the app with. I have also had customers tell me that they cant initiate a return as the portal is not working. I can't seem to see a reason or issue when I check on my end but I have had that complaint many times.

Alex was very helpful

Alex the men is helping me a lot with a adding a specific function to the app, really helpful!

The app is excellent, as it helps both new and well established businesses manage their returns and replacements efficiently. The support team is very helpful special thanks to Alex for their kind and attentive service.

A great app to manage returns easily. Alex helped me setting up this. Happy to have this app.

Alex is really supportive, very kind, and responds super fast.

Alex was very friendly and fixed an issue right away :)

The customer service (Alex) responded very quickly to my issue. He was very helpful and helped me out very fast with my query.

Alex was very friendly and fixed an issue for me :) Thank you!

Have been using Yanet Returns for about 4 months now and it makes our life so much easier to track returns/exchanges. App is easy to us and their chat help desk (esp Alex) is always attentive and happy to assist with any requests we have.

The customer service (Alex) responded very quickly, I’ve never experienced this before with Shopify apps. He was very clear and helped me well with my question. This app is definitely recommended!

Leaving a review after 2 months. We patiently waited for 2 months for mere courier integration, as we were asked to do. I connected myself after 2 months, and I am being informed of inability to test a bunch of things for integration like shortage of funds in the account or KYC etc. Where I was informed this will only be a test account, now they added on to the unnecessary requirements. Additionally, we didn't receive a single mail from the team to align and sort out anything! If there was anything needed for the integration, it should have been informed to us. This has been a huge wastage of our precious time. Do not recommend this app.

I was struggling with flow to understand. I got clear and satisfied response from live support where Alex explained in details. Thank you s much for the help.

Alex from customer support was great!!

Great customer service from Alex! They were very helpful, polite, and quick to respond to all my questions. Everything was handled smoothly and professionally, making the whole experience stress-free. Really appreciate the support — highly recommended!

Olá, eu estou aqui de volta é pelo mega atendimento do Sr. Alex, super competente. Bom, eu baixei o aplicatico e no início achei díficil a configuração. E prontamente e com muita rapidez o Alex me ajudou com todas as configurações. Um aplicativo completo, e de super fácil manuseio depois que você pega as instruções e orientações do Alex. Mais uma vez muito satisfeito com os aplicativos da Yanet, e com o atendimento mega profissional do Alex. Obrigado meu amigo!

Exceptional support, thanks tracy

Awesome App. Exactly what I was looking for and it's free. Great support from Alex from DEV team. Thank you.

Bespoke support by Alex, very helpful, very quick - perfect.

So responsive and helpful! Connected with one of team member, Alex and he's very helpful and humble.

so responsive and helpfull! awesome!

Amazing Support!! Thank you for making return and exchange so smooth

makes the returns and exchange process really easy, very good customer support as well

Excellent service and very helpful customer support team, thanks for Tracy

My experience with Yanet was smooth and quick. Tracy assisted me and she was extremely helpful and patient. Really appreciate her support!

i just need refund for my costumers, and no complex shipping things, nice interface, easy to set up, and what we all love the most, good service, thanks Alex for the help on the set up

Alex is great! every little issue i have he's able to assist right away and in no time! really appreciate the support, super happy with my experience with YANET over all

Brilliant help from the team as we worked through an issue with processing the transaction. They were quick to respond and fix. I love this app!

Fantasic customer service by Tracey!

Tracy was a big help in navigating the return process setup on shopify. I feel more confident in processing returns for my customers. Thank you Tracy

Excellent service! I had a great experience with Alex from Returns and Exchanges. He was professional, patient, and very attentive to my questions. The support I received was clear, friendly, and efficient. The app itself seems wonderful — easy to use, well thought out, and perfect for managing returns smoothly. It’s refreshing to see such great customer service combined with a tool that actually works the way it should. Thank you again, Alex, for your help and dedication!

Yanet: Returns and Exchanges is an amazing app that makes handling returns and exchanges so much easier! The interface is clean, intuitive, and integrates smoothly with Shopify. It helps us save a lot of time managing customer requests, and our customers also find it very easy to use. A special thanks to Alex from the support team — he was incredibly patient and professional, helping us set up everything step by step and answering all our questions promptly. Excellent service and great experience overall! Highly recommend this app to anyone who wants a reliable, easy-to-use returns solution.

Very good, Need to give a try Alex is Good at customer Service too.

support was amazing even though i am a free user. Alex was the agent that gave the support with all hearts. I"ll definitely recommend yanet to all.

The app has potential and offers an impressive range of features for a free tool, but it’s unnecessarily cumbersome. Many of the reviews focus on customer service rather than the actual product, which makes sense. Even basic customizations often require knowledge of CSS or manual code adjustments. I encountered several layout and styling issues that required manual corrections. For someone without technical experience, it would be overwhelming. For me, it was very frustrating. Another concern is that several key features can only be activated by contacting their customer support, which feels intentional and explains why most reviews focus on support rather than usability. It’s a good concept with a lot of promise, but the setup feels more like a developer’s tool than a true plug-and-play app. If the team focused on fixing bugs, allowing full access to features by default, and making customization options accessible through the interface instead of through CSS, this would easily be one of the best free return apps available on Shopify.

yanet is great addition to my business, since i m startup, they provide good service for my initial startup.

Based on the initial setup and customisation process I have been very happy with Yanet: Returns app. As a basic solution. The support team has been very responsive and helpful each step of the way so far. But as I got deep into this I discovered the solution is not suitable for mid-size companies that use a 3PL logistics or warehousing provider as well as Shopify

Amazing app for handling returns and exchanges. Tracy has helped me in setting up the app. Thanks

I am a new business and Alex help me quickly. I've haven't had service thorough like this and so easy! Love the app!

They have a great customer support team. My issue was resolved instantly by Alex

Great app to use for returns on your store, I also got FREE removal of the platform branding for my site so that my site can look more professional. I reached out for help and spoke with Alex who was very helpful and quick at getting the job done. Definitely recommend this app for returns and exchanges pages on your store.

I had an issue with the return form, and the Yanet team — especially Alex — was amazing! He responded quickly, was very kind and professional, clearly explained everything, and guided me step by step until everything worked perfectly. You can really tell this company cares about its customers and provides real, human support — not just automated replies. I highly recommend the Yanet app and their services! Thank you, Alex, for your dedication and excellent attitude!

Great, they respond quickly, and Tracy assists with various features. THANK YOU

Hidden gem of an app that is a must have for all D2C brands in India and worldwide!

Instalé el app, ya que necesito proveer el servicio de cambio/devolución. El app indicaba en ciertas partes que si se interesaba tener esa función les escribiera. Yo escribí y me atendió Anita originalmente. Hice varias preguntas y desbloquearon esas funciones para que pueda acceder a utilizarlas. Durante la conversación, continué hablando con Alex. Apenas estoy comenzando a explorar la aplicación para ver como funciona y poder ofrecer este servicio. No conozco todavía como funciona, ya que estoy comenzando a explorarla. Sí puedo decir que responden rápido y me han dado seguimiento para saber si necesito algo más. Luego estaré publicando actualización. Gracias

Great app Must try for small and big businesses

Fantastic app and even better support. Alex from Yanet was incredibly helpful and got us set up fast. Generous free features and a smooth experience—highly recommend.

Tracy bize çok yardımcı oldu ve uygulamayı kurduk. Çok teşekkürler

Works perfectly, support also very friendly, helped me really well and fast. Thank you!

The app really works well

I've been a user of the app for 1+ year, very user friendly and helpful extraordinary support from Alex and the team, thank u so much for your efforts

Great support from Alex. I recommend yanet for their great customer support team

Quick and easy customer service, Tracy was responsive and was able to help out as needed. The app is great too, a lot of functionality for being free. Definitely worth it!

Thanks to Alex and the Yanet team. I appreciated the prompt responses and helpful support, and the app works well too.

Thank you to Alex for helping me with something. I was satisfied with how fast he was to respond.

Great app and great support by Alex and Tracy!

Great app and functionality for common returns and exchange use cases. Alex has been specially helpful from support!

Alex was fantastic at solving my problems super quickly! the app lets you customise so much I can't believe it's free!

Excellent free service! I'm so impressed with this app. It not only provides great service for free, but they were also able to remove the branding badge even though my store setup isn't complete yet. Highly recommended!

I needed help with something, and Alice assisted me very quickly. I was pleasantly surprised by how fast I received a reply, and I’m very satisfied!

Yanet makes handling returns and exchanges so much easier. Setup was quick, the portal looks professional, and it keeps customers happy. Their support team is fast and helpful. Highly recommend!

thanks to alex , who solved the issue within few minutes . great app

This APP has many great features that work seamlessly. Alex from the support team was very fast and helpful, providing immediate assistance with all the requests needed

This app is a great add-on that really enhances the customer experience for returns and exchanges. On top of that, I’m very impressed with their customer service. Alex, in particular, has been outstanding, he quickly resolved all the technical issues I faced and patiently explained every feature in detail. Truly responsive and supportive service!

Working great so far so good. Alex is of great help

Alex was fantastic—friendly, fast, and genuinely helpful. Resolved my issue in minutes and followed up to be sure everything worked. Highly recommend!

Alex helped me in the configuration and he also removed the Branded Label in the widget. Amazing app and super helpful!

This seems to work out of the box! I needed to remove their branding and the support I received from Alex was sensational!

Alex seemed to be very helpful, this app is amazing and very easy to manage setting rules and user-friendly.

This App has many great features and customization options. And great support team, for quickly resolving any queries. Special thanks to Alex for helping me out promptly and explaining thoroughly.

Great support, thanks to Anita, Alice and Alex from their customer support team. Amazing features are offered as part of their free-to-use plan, which is very helpful for startups like ours.

Alex from yanet help me to solve the problem. Thank You so much Alex

Great app, and goof support from Alex!

Great service, sorted my question with ease. Thank you!

looks good

Very good customer support from Alex,resolved my query faster

simple and good. create support by Alex within helping you with your requests.

Great app features. Everything that a seller needs for a seamless RTO process. Alex from the customer service was quite helpful & on prompt to solve all my queries. Great work!