ZigZag Returns & Exchanges Delisted

Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you.

Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!

We've been using this app for around 2 weeks now. Good points; easy to setup, customise various things (like automated emails) & hold return info in one place. Can improve; system automatically started sending pre-paid returns labels, which we didn't realise would happen (quickly fixed by support) as we wanted a customer paid return.

solved my returns processing issue, easy to use for consumers and slick look & feel. Great feedback from consumers

Great customisation and make our returns process so much more professional. Great that we can use our own labels due to the fact that we have high insurance value needs. Responded to chat quickly.

Clicksit Return Center ha drasticamente semplificato la nostra procedura di reso. I nostri clienti sono più felici e, di conseguenza, lo siamo anche noi. Un vantaggio per tutti!

I was looking for an app to help me save time when it comes to returns. I am very pleased with this app it has a great user friendly dashboard and was super easy to set up. The team were great following up with me to make sure i had found everything ok. The customer side is also very smooth and easy to use. I did find the generic information a little misleading from a customer perspective if you intend to pass on the shipping costs to the customer but not really an issue as you can edit yourself. I also would have liked the option to have the returns linked to my own royal mail account so that all my postage costs came from one account and i could apply my own rates. Overall i am very impressed and this app has done exactly what i wanted - saved me time, dealt efficiently with the returns.

The app we never knew we needed! Installation and set-up was easy. The instructional video was all it needed to get us started. Just wished there was a way to tag final sale orders/products to be excluded from returns. We use Clicksit as our returns management portal along with Shopify POS to process refunds back to gift card though it would be cool if we could refund directly from the app. We are looking froward to a more organised and professional returns experience for both our team and customers. Great job!

This is app is almost perfect. I would like to be able to manually choose the status of the return eg exchanged / returned.

I think this app looks really promising. UI is very userfriendly, great customizable email notifications. However, I think that I am not going to use it. I have translated all possible contents, but throughout the returnprocess the customers will still encounter a lot of English sentences that cannot be translated/customized. I understand that their focus is (probably) on UK, but our mainfocus is set on the Netherlands, and as I want the most userfriendly website as possible, I think i will skip this app for now. I understand that it might be a long term issue but I would definitely reconsider if the app would be even more customizable/translatable.

I wasn't sure initially if this was the right app for me. I found getting in touch with the team really helpful to understand what the app would offer. For example whilst its only focussed on UK returns it has made that part of the business easier for us. I'd love to see it expand to other geographies. I found setting up the returns process fairly easy too and it was great to get on the phone guidance. Here's what I'd like to see in the future: Partnering with carriers in Europe and worldwide. For where we are as small business it works for us.

Simpler and easier to use than other return centers, but some functions need to be improved，service response is very fast

Great value for money and makes website feel very professional. Works very well the majority of the time. Small bugs need to be fixed in order for it to be perfect.

good app, but does not have a spanish version, but still helps a lot. Been using it for a while.

I like how this app makes returns easier for customers. They no longer need to email and ask to return, they can just enter their order and fill out the info online to be approved. I do wish it showed notifications better in Shopify so if you missed the email you would still be notified that there is a return pending in your app. It would also be nice if you didn't have to leave the app to send the return label or process the return.

The Clicksit app is easy to use and has helped us to offer easy returns to our online customers. Thomas was quick to reply when I had any queries about installing the app and was very helpful.

We used this app to process returns and exchanges, we are really happy the way it works for us and our customers. Makes the process much easier.

As a first step in creating a repeatable process for returns, this is good. Very basic, but it is a good starting software that is easy to implement.

Good one! Still figuring out how everything works exactly but so far, the app is a good choice for having a clear overview on returns/exchange requests.

I had a problem with the return page, the page was too high up under the header and I could see the email field. I contacted Clicksit and they resolved the problem quickly!

Great app. Works well! Only gripe is that you have to check the app to see return requests. I wish there was way to see them through the shopify admin instead of going to the app.