ZigZag Returns & Exchanges Delisted

A prompt and helpful support chat service. Thank you.

Great easy to use returns and good customer support

We started to use the app in Nov last year. Did exactly what we needed to align returns for a new online brand. Super efficient and simple to install. Denise was so helpful with any issues we have had with returns!

The app is highly functional, and I was very impressed with the excellent support team. Their assistance was prompt and helpful, making the experience even better.

The app is great, easy to use for me and my customers and the customer service is quick and helpful!

very easy to use and great customer support

We had a problem with the alignment of the returns center on mobile & Caroline and her team were able to fix it in a timely manner! LOVE this app, makes the return process so easy for us + our customers & the support team really is there to solve any issues! Thank you so much!

Very good experience with this app. Great customer support and seamless returns process. Id recommend

Thank you to the Sorted team, especially Aslam, for being so helpful in resolving a rare problem. Brilliant communication and updates throughout the process thank you

Great work guys. I love the auto-generated white label page to return items. Generally very good value. It builds trust with users to know they can come and return items on the page for free.

Great app for sorting out customer returns, it’s a great app to use, I highly recommend. My customers find the return portal easy to use.

We have been using the Clicksit App with our sister Shopify site for a couple of years now and didn't hesitate to sign up again for our Roadskin website. the App is SUPER easy to use and the support is fantastic. Wholeheartedly recommend

Works great, especially for those based in Northern Ireland! The UI is not as beautiful as some of the other platforms, but they make up for it with excellent service and regional coverage.

This application was really easy to set up and I have been using it almost a year. What’s great about it is that it gives my customers and visitors a sense of security. They know if they want to return something there is a solid system in place. I definitely recommend this application for any ecommerce store that accepts any sort of returns.

Excellent app. Easy to use and lots of great options to allow you to configure it to work for your scenario.

It made returns easy to handle, for the customer and for me - easy to install and use, I am very happy!

We were unaware of this app until we were contacted by one of their team, Jodie. Jodie was fantastic in explaining the app and providing a demo. She was on hand to provide after installation support. The app itself is very slick, blends into our own website and interface, making it comparable to some of the returns platform featured by high street brands. It has elevated our brand as one customers can trust. Top marks to the team and Jodie in particular.

The clicksit team was promt enough to resolve the issue very quickly . The service has been working smoothly till date apart from few tech glitches which were resolved quickly .

This has really streamlined our returns process and I no longer have to track in excel. Thanks for making such a useful app for small businesses! I have an online clothing store for fuller bust women and naturally we get quite a few returns so it's useful to have an app to process it and keep on top of inventory.

It's great to be able to offer returns using Collect+ just like our bigger competitors do. The charges are really good and the app is very easy to use. Also the customers do most of the work so we can just sit back and wait for the items to be returned, allowing us to focus on growing our brand.

We've been using the free version for a few years on a couple of our websites. It's been a lifesaver!

We were looking for a UK-based app that had some good return shipping integration. The customer experience is easy and the refund or gift card method is really helpful for my team. Collect+ labels on tap is really quite good as well. I'm looking forward to seeing how Clicksit develops further. With a few more back-office features and tweaks this app could be a real killer in a year. Hopefully, it will grow with us.

We've successfully tested this app to manage our returns process and I must say this is a very slick process. This massively takes the pain away from the customer as it's a fully automated digital process right down to the return label, which you don't even need to print. Adds extra value to our internal processes and we can now manage the returns in one place. 5 stars for me.

This really does make the customer return process so simple. There are very few places without Collect+ stores nearby and of course their coverage is always expanding. Also the setup is quick, simple and the support during this is was second to none. If only all Apps had this level of end to end support. I've been using the ClickSit returns system for nearly a year now and they continue to improve the services offered to UK retailers A1 all round.

Great app to streamline your returns, easy to use. Professional portal for your customers to process their returns. Besides all those good things the customer support is what sold the app for us, we are very pleased.

I really like this app. Its super helpful. It saves a lot of time. It gives my customers peace of mind that the returns process is simple and can be completed by anyone. This gives the customers extra confidence to make purchases.

The app installed all ok. I've only had to use it once so far and seemed ok to use. It will make my returns (should I get any) an easy process.

User-friendly, great customer service, takes the burden of sorting out returns yourself and integrates well with Shopify. Great App!

Easy to install - looks great on the website and creates a professional and organised look. Support is excellent. A good returns page is essential - this app has helped us enormously.

After using this app for a month I do like it. Helps me stay organized with my returns. Very helpful and great for busy season.

We recently installed Clicksit and the main thing we noticed right away is how easy it is for our customers to process their returns. We also have reduced the amount of time we were spending on returning emails with instructions. So far.... we are very pleased

I am so impressed with Clicksit, their customer service team are incredibly slick. The returns portal was up and working on my website within an hour and it has completely streamlined our returns process.

Great app and very useful team. The app makes it really clear what the return process is with a neat portal: https://www.townandcountrycovers.com/a/returns Simple. Its great when everything goes well but what is more important is what they do when something goes wrong. When a parcel goes missing they have a team that will actually help resolve the issue. When I have used Royal mail or other couriers in the past they make complaining impossible and refunds also impossible. Clicksit make this side very simple... this is something they don't really promote but in business its important to talk about what you will do to fix something when something goes wrong. Thanks guys, highly recommend.

I've been using this service for a few weeks and it's been an absolute game changer! The Clicksit team have been so helpful and responded quickly to any queries I had. They even phoned me to check everything was running smoothly. My customers have found the process much easier and I'm really pleased with how it's going. Thank you Clicksit!

These guys are brilliant - customer service is second to none. And the app has helped us deal with returns that were previously very time consuming.

This app is a god send! The team are amazing and have helped with all stages of integration. Definitely recommend.

Easy to set up everything and easy to use too. I had an issue with something that didn't worked as it should and the chat replied to me fast and Clicksit fixed the problem. The translation page is essential if you have customers from different countries.

So far so good, great live chat service. Dealing with real people is much better than those automated bots.

We've only just started using this app to help with conversions and to help with our returns process as we grow our business. It's been a doddle so far even if we've only had to use it 3 times. Looking forward to getting to know the app better as business picks up.

Great app. Easy to set-up and use, customer service has been great and I think it is a great value for what you get. They also offer return labels at a very reasonable price.

We were looking for a modern Returns portal for our new store and Researched quite a few. Of all the solutions I found, Clicksit had the best Features at reasonable cost. It's PAYG model is most suitable for startups and the rapid support from the team was also very impressive . Thanks

Easy to install and setup, as well as a simple returns process and easy to access link for customers. Great app!

I've been using Clicksit for some time now and so impressed with the features and ease of use. It made the return process easier and more professional. The Clicksit team are always listening to their customers and are constantly improving the app based on customer feedback. Would highly recommend to anyone looking for a return portal!

App works well with shopify and I've had no issues - would recommend to anyone looking to simplify their returns process - thanks :)

The customer service is always an email away with all the information and the communication is top-notch.

We have been using another Return app for a long time. Unlucky they started charging us $10 for an SSL certificate. Clicksit charges $0 and it's a completely FREE app that covers our needs. I would recommend it to everyone who is looking for an app that manages returns and labels. The best part is that they inject the code to Shopify pages so you don't have to worry about any coding and things. What I can suggest to Clicksit is that they also could add a piece of code that can embed the buttons "return" to the customer's dashboard so they will be able to create a return label or start returning process straight out from customer's account dashboard.

Clicksit was easy to set up. This app made returns simple and I just love the updates they added for easy exchanges, sending credit via discount codes, and sending uploaded return labels. They seem like a company committed to improvements which make me believe it a company I could grow with! They provide at cost return labels and a premium version. Will definitely look to incorporate in the future. But the free version has all the great features needed to streamline support. I appreciate that so much!

Really easy app to use, excellent visibility for returns and was a breeze to integrate. The personalisation options are really great and super happy that we can refund through clicksit to make the whole process streamlined. Jodie has been really helpful throughout and walked us through set up and additional customization options.

The app is great. It simplifies the whole return and exchange process. Would love to get new features.

I am really enjoying the app. Also it looks very professional to have a return portal on the website and also increases conversions. Also they are always working on updates to improve the app. Very nice!

This app is very useful in store for return and refund the order, We get notification of return also. Providing many features for free. Thank you!

The Team is very helpful (especially Dan :-)) They guided me through the set up and were very flexible with my availability! I am half way using the app as i still need to set up few things but so far it is working absolutely flawless!

Really good app, easy to set up and has given the customer much more visibility and control in the returns process, I hope they will come up with more addons in this app.

amazing reutrns app, allows us to manage all customer returns and allows customers to enter all the details in via a very easy to use portal. Cannot fault it at all!

The app is great. A couple more automations could be useful though, and also international returns labels.

Amazing app, creates an automated returns centre for the customer to automatically go in and submit return requests. Easy to use, very friendly company to go through and everything is broken down and explained each step of the way. We use on three different stores and have not had any issues whatsoever. Support is literally a live chat or a phone call away too if you need help setting up or using anything. Thanks

useful app , just wish you could use it in different languages, has the option to change few things but still needs to be fully customizable, overall a great app

Very helpful and great customer service. I would not be losing time looking for another app, Clicksit does everything for you.

Very good app for free, am looking into their paid service for the future. Support is good, they reply within 24 hours. Constantly updated and they take on board advice you give them, unlike other apps. Highly Recommended.

The app is pretty perfect given it is free. Very easy to manage and accept/reject requests. The app had good trifurcation: RETURN, EXCHANGE or REFUND which added customer convenience, in our case. There was good support to put the Returns button next to the orders on the customers' order page - although a suggestion, this could have been done either by the app or a Help Page with the guidelines would help all.

This app has been great at helping us manage our returns. Also because of the automated email triggers it helps keep customers informed each step of the way as well,

I love how this app notifies us of incoming returns/exchanges - and the reason for this. It enables us to get exchanges ready and to track the returns rate. It's great that we can personalise the emails that get sent out to customers too, to give it our brand's touch.

awesome app i highly recommend for all users. it makes returns easy for us and for the cutomers!! it avoids mistakes and confusion. The only few things id like them to add/fix is to choose an item they would like to exchange to. But for the fact that its free, it does the job amazingly

This app has made my life way easier due to the streamlined free returns service offered. My customers are having a great time using this service and it is easy for me to manage my returns now. Can't thank these guys enough! Thanks to the whole team who helped set this up for me!

Since we started using this app it has made our returns process so much simpler and easier for our customers...and us! I would highly recommend using this app.

Returns are something no business wants but pretty much all businesses have to deal with. Clicksit Return Centre makes it easy to offer free returns to (UK) customers. The app is easy to install and customise, and the team is very responsive if you have any technical issues. We don't claim that this is the best app of its kind - although it might be - but it's certainly a very good one.

This is such a simple app to use, it is a great application for efficiently organizing returns. It provides a professional looking returns portal for customers in your site's design. They also have a helpful support team! I highly recommend it.

Easy to use and integrate onto the website. Makes it easy to track incoming returns. Definitely recommend this app!

easy, functional and essential. it's free and very usefull, thanks to use this app i have optimize my return parcel in easy way

it works good, simple and easy to set up a friendly return page for our store, giving the customer easy access to request a return, and it's free

This has greatly simplified our returns process. Our customers are happier and we are happier!..It's a win/win for all involved

I think this app is great for small businesses. If advanced it might be good for bigger brands too. so far it's been great for my returns. Only think is, as an internationally selling brand, it would have been good to add international rates too for returns. This way the customers won't deal with the returns stress of international items. Especially now after brexit, lots of people are cautious with international purchases.

The App is fantastic. it makes the returns process very smooth for my customers . In addition, the returns label option makes it so hassle free, my customers love the easy way they are now able to easily process their returns. I highly recommend.

This wonderful app saves us so much time money & hassle. I would highly recommend it for all UK based retail websites. It's really easy to install & use & the support is great. 5 stars from us. A big thank you from us to all at Clicksit.

This app is the best! So easy to use for myself and my customers! If you're UK based this app is a must! Highly recommend!

Great app, no fuss returns and great customer service. I needed some extra assistance with setup and we had it sorted out very quickly.

Great easy to use app. Would recommend to any store to use them. Their app is free and you only pay for the returns incurred. No monthly fees to pay!

I was looking for an app to better streamline my returns process and this app is the best out of all the returns app I tested. Very easy to set up and easy dashboard to view the returns. Although the label printing integration is not functional in the united states yet I am hoping this will be rolled out sometime this year. I would definitely recommend this app to other e-commerce businesses.

This application makes it very customerfriendly to take back returns in a proffessional way. The customers understand it and will be informed during the return process. Really great app!

Great app, works like a charm. Automated emails, clean design and top of the world customer service!

I used this app to communicate with my clients much better and easy way and it helps me to make notes and follow up all my returns and inventory

The app simplifies the returns process and is easy to set up and personalise. The technical support is quick and helpful and the company stay in contact with you and keep you updated regularly.

I was something for an app like this for a long time. Simple, easy to install and professional. The best...it is free! All I needed! Thanks

This app was easy to install and well explained when learning how to use it. It has made returns very quick and hassle-free with everything being done with a few buttons. I would highly recommend using this app.

We've used Clicksit since launching our brand early this year and it's awesome. Simple, user-friendly for both customers and us. Installation was beyond easy. Not sure how they're able to offer this app for free, but we're not complaining. It's great!

Good returns system with responsive customer support with simple yet powerful features. Would recommend.

Great App, Works exactly as needed. Little issue getting setup. Great customer service. Issue fix in no time. Highly recommend.

This app really helps to streamline your returns process. It was quick and easy to install and customers have found it easy to use so far. It would be great if they could also facilitate international returns labels even if customers had to pay for these.

This app is fantastic - its easy to install & use. Any problems and they always get straight back to you and talk to you through, Recommend

Great app, easy to set up and there is always someone on hand to answer any questions should you need any help. They have really help streamline my whole returns process!

This is such a simple app to use (and we are not very tech savvy here). We were using Collect+ anyway but there was no correlation with our Shopify system, and often parcels would arrive in with no paperwork inside and we would have no idea who they were from :( With the Clicksit Return app the customers order number is printed on the label so we can easily see who it is from and why it is being sent in. There is also the option to send out labels to other customers who haven't ordered directly from us (we also supply goods to shops), where we put in our own reference ....and this has been extremely useful too. I also have to say that the Customer service is fantastic. I have spoken to Jodie each time and she has been extremely helpful....and patient!. Would thoroughly recommend.

I used this app to help improve our store's return process, which turned out to be great! Best of all, it is free, with no limit on the number of returns, etc. I wished this app would extend its services to include store credit processing, but won't ask for too much. Already more than happy with it now!

Seems to work really well. I haven't set up the automatic labels as my packages are too large but the system is working correctly

This is a great app to help us keep a tab on our returns process. We just need to remember to keep checking in! But it is a very helpful service. Thank you Clicksit team

A great app allowing us to offer a smoother, hassle free returns/exchange solution for our customers. Super easy to set up, incredible support. Really pleased with it so far, very straightforward to use.

Really quick and easy to set up, the app is a great tool for our expanding business. When setting up the app the customer support was really helpful.

This app is making it very easy for me to handle returns. Really just a flew clicks and it's handled (compared to a few minutes per return through email like I did before). Easy to set up so highly recommended.

Great app, simple to use and get set up. The support team are excellent as well if you come up against any issue. Rapid response and very helpful.

Really happy with how this app has transformed our customer service process. Exactly what we were looking for!!

Integrates well into the store and takes the hassle out of returns. Support has been quick and helpful when I’ve needed it.