ZigZag Returns & Exchanges Delisted

Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you.

A prompt and helpful support chat service. Thank you.

Great easy to use returns and good customer support

Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!

We started to use the app in Nov last year. Did exactly what we needed to align returns for a new online brand. Super efficient and simple to install. Denise was so helpful with any issues we have had with returns!

The app is highly functional, and I was very impressed with the excellent support team. Their assistance was prompt and helpful, making the experience even better.

The app is great, easy to use for me and my customers and the customer service is quick and helpful!

very easy to use and great customer support

We had a problem with the alignment of the returns center on mobile & Caroline and her team were able to fix it in a timely manner! LOVE this app, makes the return process so easy for us + our customers & the support team really is there to solve any issues! Thank you so much!

Had been using this app for 18 months on the agreement that we would get all the features in return for using their labels and setting up a direct debit to pay for those. Today, discovered that we were locked out as apparently, the Free plan has ended - the first we have heard of it. They claim there was a banner on the menu, well, we didn't see it, perhaps an email would have been better and more personal. Seems they expect us to now pay $50 per month, wow, what an increase! We are uninstalling the app now as we don't want to deal with a business that treats its loyal customers like this. Tempted to give one-star, but the app is good if you can justify the expense.

Very good experience with this app. Great customer support and seamless returns process. Id recommend

Thank you to the Sorted team, especially Aslam, for being so helpful in resolving a rare problem. Brilliant communication and updates throughout the process thank you

Great work guys. I love the auto-generated white label page to return items. Generally very good value. It builds trust with users to know they can come and return items on the page for free.

This app doesn't restock items when processing an exchange, you still have to manually do this on the original order in Shopify. You also have to click a button to generate a new order, it's not done automatically.

Great app for sorting out customer returns, it’s a great app to use, I highly recommend. My customers find the return portal easy to use.

I am highly disappointed in this app, but even more disappointed in myself for giving them a second try. When I initially signed up for the app, I specifically asked if I would be charged for unused labels if my customers changed their minds and didn't send the merchandise back. I was told no. Additionally, I was offered to upgrade to the premium plan for free if I allowed them to process my return labels. This would be a $50 monthly savings. Fast forward a few months and I was getting charged for unused labels. It was a chore to get the refund back, as I was told I would have to wait for USPS to approve the returns. Do you know how much time it takes to go through each tracking number, request the refund and then make sure to follow up 30 days later? On top of that, I realize they'd been charging me that $50 premium fee every month for 6 months!! Then I had a customer to return a jacket that was lost by the post office. They don't put any insurance on their labels so that $89 jacket was "lost in the mail." I decided to end the service after repeated emails of dissatisfaction. The owner reached out to me, assured me they would issue a refund for all of the unused labels and the monthly fee and paid me half for the jacket. The company was then bought out by Sorted and I was assigned an account manager named Ben. He and I had a zoom call and he asked me to come back to the service and assured me that the issues I'd faced before were taken care of. He even advised that they'd created a dashboard to request labels be deleted or refunded so the customer isn't charged. For some reason, I believed all of this and went back to this app, What a big, stupid mistake I made. Not even 2 months in and I'm having the same issue with the unused labels. The dashboard to request labels be deleted or refunded doesn't work, so you still have to email support with the tracking numbers and request the refund. Then they tell you that you have to wait for USPS to get back with them regarding the refund. Currently I have about 14 labels I'm waiting on a refund for at $7.50 each. Now I'll have to keep checking to make sure I get the refund. Meanwhile, I'm now with ReturnGo. They have a partnership with EasyPost and I'm able to pass the label cost on to the customer right away and not have to worry about this unused label refund foolishness. If you're trying to run your business and don't want the hassle that this app brings, stay away. I will not recommend this app at all.

I'm looking for an app that will ultimately save me time and I don't believe this will do that. There aren't enough email options (e.g. a separate automated email for an exchange vs a return) and so when I tested the app as a pretend customer I was left in the lurch not knowing if my exchange request had been acknowledged/ would be sent out to me. This won't save me time as I'd still have to communicate with the customer separately. It also looks a little clunky.

We have been using the Clicksit App with our sister Shopify site for a couple of years now and didn't hesitate to sign up again for our Roadskin website. the App is SUPER easy to use and the support is fantastic. Wholeheartedly recommend

Works great, especially for those based in Northern Ireland! The UI is not as beautiful as some of the other platforms, but they make up for it with excellent service and regional coverage.

This application was really easy to set up and I have been using it almost a year. What’s great about it is that it gives my customers and visitors a sense of security. They know if they want to return something there is a solid system in place. I definitely recommend this application for any ecommerce store that accepts any sort of returns.

Excellent app. Easy to use and lots of great options to allow you to configure it to work for your scenario.

It made returns easy to handle, for the customer and for me - easy to install and use, I am very happy!

We were unaware of this app until we were contacted by one of their team, Jodie. Jodie was fantastic in explaining the app and providing a demo. She was on hand to provide after installation support. The app itself is very slick, blends into our own website and interface, making it comparable to some of the returns platform featured by high street brands. It has elevated our brand as one customers can trust. Top marks to the team and Jodie in particular.

The clicksit team was promt enough to resolve the issue very quickly . The service has been working smoothly till date apart from few tech glitches which were resolved quickly .

We've been using this app for around 2 weeks now. Good points; easy to setup, customise various things (like automated emails) & hold return info in one place. Can improve; system automatically started sending pre-paid returns labels, which we didn't realise would happen (quickly fixed by support) as we wanted a customer paid return.

This has really streamlined our returns process and I no longer have to track in excel. Thanks for making such a useful app for small businesses! I have an online clothing store for fuller bust women and naturally we get quite a few returns so it's useful to have an app to process it and keep on top of inventory.

It's great to be able to offer returns using Collect+ just like our bigger competitors do. The charges are really good and the app is very easy to use. Also the customers do most of the work so we can just sit back and wait for the items to be returned, allowing us to focus on growing our brand.

We've been using the free version for a few years on a couple of our websites. It's been a lifesaver!

We were looking for a UK-based app that had some good return shipping integration. The customer experience is easy and the refund or gift card method is really helpful for my team. Collect+ labels on tap is really quite good as well. I'm looking forward to seeing how Clicksit develops further. With a few more back-office features and tweaks this app could be a real killer in a year. Hopefully, it will grow with us.

We've successfully tested this app to manage our returns process and I must say this is a very slick process. This massively takes the pain away from the customer as it's a fully automated digital process right down to the return label, which you don't even need to print. Adds extra value to our internal processes and we can now manage the returns in one place. 5 stars for me.

This really does make the customer return process so simple. There are very few places without Collect+ stores nearby and of course their coverage is always expanding. Also the setup is quick, simple and the support during this is was second to none. If only all Apps had this level of end to end support. I've been using the ClickSit returns system for nearly a year now and they continue to improve the services offered to UK retailers A1 all round.

Great app to streamline your returns, easy to use. Professional portal for your customers to process their returns. Besides all those good things the customer support is what sold the app for us, we are very pleased.

I really like this app. Its super helpful. It saves a lot of time. It gives my customers peace of mind that the returns process is simple and can be completed by anyone. This gives the customers extra confidence to make purchases.

The app installed all ok. I've only had to use it once so far and seemed ok to use. It will make my returns (should I get any) an easy process.

solved my returns processing issue, easy to use for consumers and slick look & feel. Great feedback from consumers

User-friendly, great customer service, takes the burden of sorting out returns yourself and integrates well with Shopify. Great App!

Easy to install - looks great on the website and creates a professional and organised look. Support is excellent. A good returns page is essential - this app has helped us enormously.

After using this app for a month I do like it. Helps me stay organized with my returns. Very helpful and great for busy season.

We recently installed Clicksit and the main thing we noticed right away is how easy it is for our customers to process their returns. We also have reduced the amount of time we were spending on returning emails with instructions. So far.... we are very pleased

I am so impressed with Clicksit, their customer service team are incredibly slick. The returns portal was up and working on my website within an hour and it has completely streamlined our returns process.

Great app and very useful team. The app makes it really clear what the return process is with a neat portal: https://www.townandcountrycovers.com/a/returns Simple. Its great when everything goes well but what is more important is what they do when something goes wrong. When a parcel goes missing they have a team that will actually help resolve the issue. When I have used Royal mail or other couriers in the past they make complaining impossible and refunds also impossible. Clicksit make this side very simple... this is something they don't really promote but in business its important to talk about what you will do to fix something when something goes wrong. Thanks guys, highly recommend.

Great customisation and make our returns process so much more professional. Great that we can use our own labels due to the fact that we have high insurance value needs. Responded to chat quickly.

I downloaded this app and I am testing the service and unable to generate return labels. I have reached out to support twice and no response. The first email said they will respond in a few hours. Okay fine 16 hours later still no response I send another email and no response. I will definitely be deleting from my store and going with another company.

I've been using this service for a few weeks and it's been an absolute game changer! The Clicksit team have been so helpful and responded quickly to any queries I had. They even phoned me to check everything was running smoothly. My customers have found the process much easier and I'm really pleased with how it's going. Thank you Clicksit!

These guys are brilliant - customer service is second to none. And the app has helped us deal with returns that were previously very time consuming.

This app is a god send! The team are amazing and have helped with all stages of integration. Definitely recommend.

Easy to set up everything and easy to use too. I had an issue with something that didn't worked as it should and the chat replied to me fast and Clicksit fixed the problem. The translation page is essential if you have customers from different countries.

So far so good, great live chat service. Dealing with real people is much better than those automated bots.

We've only just started using this app to help with conversions and to help with our returns process as we grow our business. It's been a doddle so far even if we've only had to use it 3 times. Looking forward to getting to know the app better as business picks up.

Great app. Easy to set-up and use, customer service has been great and I think it is a great value for what you get. They also offer return labels at a very reasonable price.

We were looking for a modern Returns portal for our new store and Researched quite a few. Of all the solutions I found, Clicksit had the best Features at reasonable cost. It's PAYG model is most suitable for startups and the rapid support from the team was also very impressive . Thanks

Easy to install and setup, as well as a simple returns process and easy to access link for customers. Great app!

I've been using Clicksit for some time now and so impressed with the features and ease of use. It made the return process easier and more professional. The Clicksit team are always listening to their customers and are constantly improving the app based on customer feedback. Would highly recommend to anyone looking for a return portal!

Wasn't suitable for my business purposes. However, I'm quite alarmed about the amount of communications made in the short span it was installed, which is incredibly excessive and worrying. I received 5 emails and 1 phone call in the span of 20 minutes.

App works well with shopify and I've had no issues - would recommend to anyone looking to simplify their returns process - thanks :)

The customer service is always an email away with all the information and the communication is top-notch.

We have been using another Return app for a long time. Unlucky they started charging us $10 for an SSL certificate. Clicksit charges $0 and it's a completely FREE app that covers our needs. I would recommend it to everyone who is looking for an app that manages returns and labels. The best part is that they inject the code to Shopify pages so you don't have to worry about any coding and things. What I can suggest to Clicksit is that they also could add a piece of code that can embed the buttons "return" to the customer's dashboard so they will be able to create a return label or start returning process straight out from customer's account dashboard.

Clicksit was easy to set up. This app made returns simple and I just love the updates they added for easy exchanges, sending credit via discount codes, and sending uploaded return labels. They seem like a company committed to improvements which make me believe it a company I could grow with! They provide at cost return labels and a premium version. Will definitely look to incorporate in the future. But the free version has all the great features needed to streamline support. I appreciate that so much!

Really easy app to use, excellent visibility for returns and was a breeze to integrate. The personalisation options are really great and super happy that we can refund through clicksit to make the whole process streamlined. Jodie has been really helpful throughout and walked us through set up and additional customization options.

The app is great. It simplifies the whole return and exchange process. Would love to get new features.

I am really enjoying the app. Also it looks very professional to have a return portal on the website and also increases conversions. Also they are always working on updates to improve the app. Very nice!

This app is very useful in store for return and refund the order, We get notification of return also. Providing many features for free. Thank you!

Clicksit Return Center ha drasticamente semplificato la nostra procedura di reso. I nostri clienti sono più felici e, di conseguenza, lo siamo anche noi. Un vantaggio per tutti!

I was looking for an app to help me save time when it comes to returns. I am very pleased with this app it has a great user friendly dashboard and was super easy to set up. The team were great following up with me to make sure i had found everything ok. The customer side is also very smooth and easy to use. I did find the generic information a little misleading from a customer perspective if you intend to pass on the shipping costs to the customer but not really an issue as you can edit yourself. I also would have liked the option to have the returns linked to my own royal mail account so that all my postage costs came from one account and i could apply my own rates. Overall i am very impressed and this app has done exactly what i wanted - saved me time, dealt efficiently with the returns.

The Team is very helpful (especially Dan :-)) They guided me through the set up and were very flexible with my availability! I am half way using the app as i still need to set up few things but so far it is working absolutely flawless!

Really good app, easy to set up and has given the customer much more visibility and control in the returns process, I hope they will come up with more addons in this app.

The app we never knew we needed! Installation and set-up was easy. The instructional video was all it needed to get us started. Just wished there was a way to tag final sale orders/products to be excluded from returns. We use Clicksit as our returns management portal along with Shopify POS to process refunds back to gift card though it would be cool if we could refund directly from the app. We are looking froward to a more organised and professional returns experience for both our team and customers. Great job!

amazing reutrns app, allows us to manage all customer returns and allows customers to enter all the details in via a very easy to use portal. Cannot fault it at all!

This is app is almost perfect. I would like to be able to manually choose the status of the return eg exchanged / returned.

The app is great. A couple more automations could be useful though, and also international returns labels.

APP IS NOT WORKING!!!! I rely a lot on this application and it's not working right now. Please fix the issue asap or inform us if you are not working anymore.

Amazing app, creates an automated returns centre for the customer to automatically go in and submit return requests. Easy to use, very friendly company to go through and everything is broken down and explained each step of the way. We use on three different stores and have not had any issues whatsoever. Support is literally a live chat or a phone call away too if you need help setting up or using anything. Thanks

useful app , just wish you could use it in different languages, has the option to change few things but still needs to be fully customizable, overall a great app

Very helpful and great customer service. I would not be losing time looking for another app, Clicksit does everything for you.

Very good app for free, am looking into their paid service for the future. Support is good, they reply within 24 hours. Constantly updated and they take on board advice you give them, unlike other apps. Highly Recommended.

The app is pretty perfect given it is free. Very easy to manage and accept/reject requests. The app had good trifurcation: RETURN, EXCHANGE or REFUND which added customer convenience, in our case. There was good support to put the Returns button next to the orders on the customers' order page - although a suggestion, this could have been done either by the app or a Help Page with the guidelines would help all.

This app has been great at helping us manage our returns. Also because of the automated email triggers it helps keep customers informed each step of the way as well,

I think this app looks really promising. UI is very userfriendly, great customizable email notifications. However, I think that I am not going to use it. I have translated all possible contents, but throughout the returnprocess the customers will still encounter a lot of English sentences that cannot be translated/customized. I understand that their focus is (probably) on UK, but our mainfocus is set on the Netherlands, and as I want the most userfriendly website as possible, I think i will skip this app for now. I understand that it might be a long term issue but I would definitely reconsider if the app would be even more customizable/translatable.

I love how this app notifies us of incoming returns/exchanges - and the reason for this. It enables us to get exchanges ready and to track the returns rate. It's great that we can personalise the emails that get sent out to customers too, to give it our brand's touch.

awesome app i highly recommend for all users. it makes returns easy for us and for the cutomers!! it avoids mistakes and confusion. The only few things id like them to add/fix is to choose an item they would like to exchange to. But for the fact that its free, it does the job amazingly

This app has made my life way easier due to the streamlined free returns service offered. My customers are having a great time using this service and it is easy for me to manage my returns now. Can't thank these guys enough! Thanks to the whole team who helped set this up for me!

Since we started using this app it has made our returns process so much simpler and easier for our customers...and us! I would highly recommend using this app.

Returns are something no business wants but pretty much all businesses have to deal with. Clicksit Return Centre makes it easy to offer free returns to (UK) customers. The app is easy to install and customise, and the team is very responsive if you have any technical issues. We don't claim that this is the best app of its kind - although it might be - but it's certainly a very good one.

This is such a simple app to use, it is a great application for efficiently organizing returns. It provides a professional looking returns portal for customers in your site's design. They also have a helpful support team! I highly recommend it.

Easy to use and integrate onto the website. Makes it easy to track incoming returns. Definitely recommend this app!

easy, functional and essential. it's free and very usefull, thanks to use this app i have optimize my return parcel in easy way

it works good, simple and easy to set up a friendly return page for our store, giving the customer easy access to request a return, and it's free

This has greatly simplified our returns process. Our customers are happier and we are happier!..It's a win/win for all involved

I think this app is great for small businesses. If advanced it might be good for bigger brands too. so far it's been great for my returns. Only think is, as an internationally selling brand, it would have been good to add international rates too for returns. This way the customers won't deal with the returns stress of international items. Especially now after brexit, lots of people are cautious with international purchases.

The App is fantastic. it makes the returns process very smooth for my customers . In addition, the returns label option makes it so hassle free, my customers love the easy way they are now able to easily process their returns. I highly recommend.

This wonderful app saves us so much time money & hassle. I would highly recommend it for all UK based retail websites. It's really easy to install & use & the support is great. 5 stars from us. A big thank you from us to all at Clicksit.

This app is the best! So easy to use for myself and my customers! If you're UK based this app is a must! Highly recommend!

I wasn't sure initially if this was the right app for me. I found getting in touch with the team really helpful to understand what the app would offer. For example whilst its only focussed on UK returns it has made that part of the business easier for us. I'd love to see it expand to other geographies. I found setting up the returns process fairly easy too and it was great to get on the phone guidance. Here's what I'd like to see in the future: Partnering with carriers in Europe and worldwide. For where we are as small business it works for us.

Not clear on their home page that they cannot do automatic return labels for the US. Wasted my time building a page only to find this out after waiting hours for customer service to return my message. Deleted the app.

Great app, no fuss returns and great customer service. I needed some extra assistance with setup and we had it sorted out very quickly.

Great easy to use app. Would recommend to any store to use them. Their app is free and you only pay for the returns incurred. No monthly fees to pay!

I was looking for an app to better streamline my returns process and this app is the best out of all the returns app I tested. Very easy to set up and easy dashboard to view the returns. Although the label printing integration is not functional in the united states yet I am hoping this will be rolled out sometime this year. I would definitely recommend this app to other e-commerce businesses.

This application makes it very customerfriendly to take back returns in a proffessional way. The customers understand it and will be informed during the return process. Really great app!

Great app, works like a charm. Automated emails, clean design and top of the world customer service!

I used this app to communicate with my clients much better and easy way and it helps me to make notes and follow up all my returns and inventory