BioSource Nutra
United States
Reviews (6)
Everything is working. Support was very responsive and went the extra mile in helping me get this live quickly, just in time for BFCM. Nice work guys. Now let's see how everything holds up as we start pushing gift card orders through.
We looked for a long time at almost every subscription solution that exists. I read horror story reviews on pretty much all the platforms of something getting screwed up after install and causing checkout issues, website issues, etc. We settled on Recharge but looked further into Loop the day we were going to sign up. I'm glad we did. It's super easy to use and it just works. Not nearly as costly as Recharge for many of the same features. The support is fantastic. They really go the extra mile to take care of you. There's a reason their reviews are so great. Thanks Loop team!
Developer reply ·
Thank you for taking the time to share your experience, Team BioSource Nutra! We're delighted that you chose Loop and found it to be the right fit for your needs. It’s great to hear that you found our platform easy to use and cost-effective compared to other solutions. We truly appreciate your kind words and look forward to continuing to support you :)
Simple to use. They're improving the features as well. Great customer support.
They make it easy to set up a robust review system. Lots of flexibility. Love that they allow video review capture. Always fast to respond to support requests. I had a question that support rep Jemuel addressed quickly which allowed me to generate review links for specific products.
App is seriously glitchy. Installed and tested a few different offer types. Had problems with product variant selector not updating on my offer products, products were erratically appearing and disappearing when they shouldn't have based on conditions set in the app. The final straw was after trying to remove or update offer products and quantities in the cart, the cart threw an error and went blank. After testing three different types of offers and having multiple different issues with each, I decided to disable. Not risking plummeting my conversions just to test on on live traffic. I'm giving it a 2 star review because I like the idea, execution just not great. I'm pretty bummed as I did quite a bit of research on apps and saw the good reviews on this. If they can show me solutions or show me that I'm missing something (highly unlikely), I might be willing to try again. Moving on for now. Update 1/19/2023: I just lowered my rating to 1 star. I gave this app the benefit of the doubt after their team told me they had fixed some issues and to retry the app. Everything seemed like it would work, so I made the cart upsell feature live. I watched over the next two days as my normal sales pattern was completely thrown off and sales volume literally cut in half. I've been doing this long enough to know there was some kind of tech issue. I couldn't pinpoint exactly what was happening but finally found that after adding an upsell to cart and clicked checkout...ERROR! THIS APP COMPLETELY KILLED MY CHECKOUT PAGE. The only reason this debacle didn't go any longer was because my support team reported to me that they could not complete manual orders in the backend. When creating a draft it would not allow them to proceed to enter CC details. I absolutely loved the idea of this app and how many things it was purported to do. WISHFUL THINKING!!! DO NOT INSTALL THIS APP! Unless you like solving technical issues and losing sales. Piece of junk implementation.
Developer reply ·
Update(Sept 2024): Almost all the issues faced by this store were due to the theme they were using. It seems to have been a poorly coded, non-official theme purchased from a third party marketplace and with low quality custom dev work done. There were random, undescribed lines of custom code in the cart's liquid files that were interfering with the app's code. I apologize if the app wasn't a right fit for the store. We recommend any store owner reading this to zero down on a theme only after careful consideration and avoid hiring low cost freelancers from websites like Fiverr for custom development work. Investing in a good theme + a steady, high quality freelancer or agency will pay it's dividends in the long run.
Great support! They took care of an issue I had with a counter super fast. I'm also pleased with the options on the upsell funnels. It lacks a little bit of control, but what they offer works well. That's all I'm concerned with at this point.
