Vivid Reign
United States
Reviews (7)
Customer service is attentive in the live chat, but I keep having technical issues with the incorrect products being displayed for the bundles. After speaking to customer service they always have to "escalate the issue" and I don't have time to keep having issues "escalated" and waiting for their team to solve it. These issues are minor and completely defeat the purpose of adding a bundle app to my store—the app needs more work before it can be used. Decided to remove the app instead.
Developer reply ·
Hi, This is Lydia, Customer Success Lead from the AOV.ai team. Thank you so much for taking the time to share your experience with our app. First and foremost, please accept our sincere apologies for any inconvenience it may have caused. It seems we may not have explained the situation clearly in our previous conversation, so please allow me to clarify. Because all products in your store are grouped under a single collection called “All products,” our system was unable to correctly determine which specific items should be offered in the Frequently Bought Together campaign. This caused the app to display unexpected product suggestions. We have a plan to implement a quick adjustment to better accommodate your request. I kindly ask for a second chance to assist you further, and I would be more than happy to provide one-on-one support to ensure everything works smoothly. I have also sent you an email with additional clarification. Once again, we sincerely apologize for the inconvenience caused. I look forward to hearing from you soon. Thank you so much! Warm regards, Lydia Customer Success Lead, AOV.ai Team
Great customer service and the app works good.
So far so good, had a little trouble setting up the custom API key, but customer service was very responsive and I'm enjoying the app's functionality. Thanks
GREAT customer service! I had an issue that needed technical fixing of the app code and they were quick to respond and address it. Now my issue is resolved and everything works perfect. Thanks
Developer reply ·
Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)
Horrible. Really disappointed. This was a free option compared to other apps, so was hoping this worked. It's not a true "Dark Mode", all it does is invert every thing displayed but literally everything down to the photos as well...all my photos are inverted like a CSI Detective Purple Light investigation...my widgets, embedded content, literally every HTML code and image is just inverted. That's not Dark Mode. Looks ugly.
i...LOVE...SuperPhone!!! Been a user since it first started and I can say I've witnessed how this company revolutionized networking in 2020-forever now that I see other competitors joining the "text-your-community" craze (*cough* pun intended)... aside from the awesome tech behind this app, the customer service is A1 !! Always a pleasure using SuperPhone for my business
Very supportive customer service and amazing high-quality product options! As a small business owner I really appreciate the way Apliiq values their drop-shipping partners, I couldn't be any happier and I'm looking forward to a long business relationship with Apliiq!
Developer reply ·
Hey Vivid Reign, Thank you so much for the review! We look forward to building together with you. Best, The Apliiq Team
