PixelTools
United States
Reviews (13)
Great app, helped me customize it via support. Highly recommended
I would strongly caution anyone considering this app. After years of paying for their service, I discovered I had been overcharged more than 50% above the publicly listed plan price for nearly 80 months. The company never informed me of this “silent” price change, and when I raised the issue, they insisted it was correct — despite their own archived website and Shopify App Store listings proving otherwise. To make matters worse, they recently announced yet another price increase, even though the first one was never communicated transparently. Their explanations shifted, citing plans that simply never existed, which only undermines confidence further. This kind of billing practice feels dishonest and predatory, especially toward long-time customers who trusted them. After this experience, my trust in this company is completely gone. There are other backup apps available on Shopify that offer the same features at the advertised prices — I’d recommend exploring those instead.
Developer reply ·
We're sorry for your frustration. To clarify, this is the first price adjustment in many years and we communicated it clearly. We have not raised prices silently. Ever. That's not how we operate. If we can clarify anything further, please reply to our email.
Awesome app with even better customer support. I requested Omnisend integration, and within a few weeks, they reached out to let me know it had been added. Highly recommend this as an excellent loyalty app!
Highly recommended! Works great on our store
Developer reply ·
Thank you for your review! 🚀 And for recommending it to others! 🙌 Zydrunas
Great app and very responsive dev! Immediately issued an update when I let them know about an issue I noticed. Highly recommend. Super easy to integrate with Fathom
Developer reply ·
Thank you. Happy to know that our app is helping you :)
Big fan of this app! Anoop and his team have gone above and beyond to make sure the app worked perfectly on my store and didn't conflict with theme or exiting workflows (which I admit are somewhat complex) . They also were quick to implement feedback regarding feature requests. I was considering another app for my post-purchase upsell but their support quickly won me over.
Developer reply ·
We are delighted to hear that, team PixelTools. We will be ready to help if you have any further questions. All the best! - Team AMP
App does not sync with orders or customers at all, shows $0 despite that not being accurate so it erroneously segments users i.e sending discount to people who have already purchased and abandoned carts to users who have already completed them. Support requested full admin instead of the usual contributor account to diagnose the issue. HUGE game breaking issues with the Shopify integration despite it being a GREAT email builder with a fantastic iOS app. UPDATE: Support has reached out. Currently working with mailerlite support. Will update with details.
Developer reply ·
Hi there, it seems that this might be an unfortunate bug that has popped up from our end. I've done a little digging about your case and see that support has escalated this our tech team. They're working hard as we speak to get this sorted for you ❤️. You are in good hands!
Great app backed by some next truly level support. Ryan was there to answer every single question I had during my onboarding and integration process and went above and beyond to ensure I had everything I needed. Nice that it easily integrates with the rest of the Onvoard app suite too!
Great app, Truly remarkable support. Used them a few times so far and every response has been within a few hours.
Fantastic support and great app! The plus upgrade is absolutely worth it, especially if you don't have the time or patience to deal with the SEO portion of your store. They seamlessly integrate it right into your store within 24 hours and have been incredibly quick with any support requests. Highly recommended! www.pixeltoolspost.com
This app really helped me customize my store and includes a lot of extras that would have normally require numerous additional plug-ins (such as a before/after image compare). On top of that, the support has been fantastic, getting back to me within 24 hours every time. Highly recommended!
Great seamless download gateway! Fantastic support from Jeff. Highly recommended instead of SendOwl or Shopify Digital Products. I love that it doesn't redirect my customers away from my domain to download the product.