Morphe Inc

UPDATED! September 17, 2015: Shipworks finally fixed the issue. After one month of blaming our internet, our firewall and our computer, they finally realized it was a simple filter that was causing all the slow downs. For any of you that see a "slow" message on your filter, that is BAD. You gotta fix that or all your computers will suffer delays in printing labels. We are giving them 4 stars because the software ROCKS again. But due to their inability to fix such a simple issue after a month which caused us tremendous delays in our shipments. UPDATED! September 9, 2015: This went from being our shipping software of choice to a complete disaster. We used to be able to ship thousands of orders with minimal issues. Now, the software is crashing, it takes 10-20 minutes to print ONE LABEL!! It's so utterly ridiculous and their customer service and tech just give us the run around. Nobody there has resolved our issues and they literally tell us "we don't know what is causing it." - That's not good enough. We have already moved our services to another shipping software out of pure frustration. So sad. Shipworks used to be #1 in our book. ORIGINAL May 6, 2015: First, this shipping software isn't really an app for Shopify but rather a stand alone desktop program. However, it integrates with Shopify very easily and quite beautifully. It's not cloud based- but that is not necessarily a bad thing. We loved shipworks but also wanted a second software as a back up and tried a couple of Cloud based companies. We quickly learned why desktop is better. We had a sale where we received 30K plus orders in a day and cloud based software we were testing struggled with that many unshipped orders. Not Shipworks. It handles our biggest sales. Even if we have 50K orders in a day, shipworks doesn't even hiccup and downloads them quickly and easily. It's pretty complex to get it up and running (we required a lot of filters to be created) but once it's going it's amazing! We can even track how many orders each shipper is shipping to give them feedback on productivity. The tech support is by far the friendliest people you will ever speak to. That in my opinion is what makes Shipworks stand apart- whatever you need, they can assist. I only wish they had 24 hour support but you can't have everything. We Love Shipworks!

September 9, 2015: WOW! What a difference a few months makes! So we had tried Shipstation before to have as a backup to our other shipping software (see original review below). It didn't work for us then but it works great now! Now our other shipping software is not working and we decided to see if Shipstation had fixed it's issues and boy is this good software. We immediately switched all our shippers to Shipstation. We love it and it saved us when we needed it the most. THANK YOU SHIPSTATION FOR TAKING OUR EXPERIENCE INTO CONSIDERATION AND FIXING YOUR SOFTWARE!! =) April 27, 2015: The software looks very nice and sleek, and the customer service people are nice. I am very sure this company is comprised of lovely people so please understand this review is only about the functionality of the service/website. Where this website/service fails is if you are a volume seller. For example, if you have a large sale where you get 10s of thousands of orders at the same time, the software LITERALLY cannot find any order you look up to ship because naturally those orders will be "pending" shipping. A customer service rep at Shipstation confirmed this is a known issue with them and said they will "suggest" this be fixed. So I have to uninstall this app. If you have the potential sell 5K, 10K, 20K, 30K, 40K etc. orders at the same time this shipping service is not for you.

We specifically moved to Shopify because our old ecommerce did not have a POS component and our POS system was separate from ecommerce. We decided that having both in one was a win win situation. Well, after we moved our website over successfully (SHOPIFY REALLY IS THE BEST ECOMMERCE SOLUTION!!!!), we decided to start tackling the POS side and came to discover it is woefully lacking. For example, I don't want our employees to add any discount code but rather to select from discount codes I pre-create. It doesn't even offer that. Anyone can give any discount they want and word it any name they want. It's cray cray- so in the end, we have decided we love the Shopify website and we love our eCommerce solution so I am actively looking for a way that both of those can integrate rather than using Shopify's POS. I really hope they can make it better and stronger in the long run.