EternaCards
United Kingdom
Reviews (9)
Product page made no mention of a 3% fee on pre-orders. We removed our previous tech before installing this one (our mistake!) based on the many positive reviews, only to see we must pay a very hefty monthly fee to get the fees down to 2 or 1% on pre-orders. Misleading product page.
Developer reply ·
Hi EternaCards, we’re truly sorry for the misunderstanding and frustration this caused. Our goal has always been to provide clear and fair pricing, and we take your feedback very seriously. Based on feedback like yours, we’ve now updated our app listing plan section to clearly display all transaction fees upfront. We’re also continuously working to improve our pricing systems and transparency to make sure this doesn’t happen again. We sincerely hope you’ll consider giving us another chance — we’d love to have you back as a valued customer and show you the improvements we’ve made.
Would avoid. Worked well for a week or so, then stopped generating pick lists and held up our operations. We had trained new staff on the new system, and they were left struggling and having to learn our old and outdated way of picking order by order. Support responded once, then ignored multiple emails for the following 2 weeks. Uninstalled.
Great app, and Javid from support was very helpful. Thank you
Developer reply ·
We're thrilled to hear you’re enjoying the app, and we’ll make sure Javid sees your shout-out, he’ll love it! 🙌 If you ever need anything else, we’re always here to help 💪
Fantastic app, saves a ton of time on invoicing to customers. Great support too, Tracy was very helpful!
This app is perfect, does exactly what it says it will. Very easy to setup with the instructions provided. Fantastic support. Thank you!
The best solution we've found for linking eBay to Shopify. Their support in unmatched. Stop looking, you've already found what you're looking for. Thank you Lionz!
Shocking customer support. I had to reach out to Shopify who had to nudge the developers to respond. After one response, I asked my questions and have been waiting to hear back since. Simply not good enough in comparison to your competition. Hi!, I know it can be frustrating, though we definitely do want to help; we responded directly and to your Shopify support ticket asking for more info. I'm Honestly not sure why the support ticket system wasn't relaying that or the questions you posted! as the issue was that we were just awaiting a response back. Though (and as a general announcement) I would email us directly at service@mercantileapps.com for any and all help - we can always directly respond within a 24hr window. Thanks
Very impressive support team. It's a cool feature, and we need to give it more time to see how effective it is with our customers. Extremely intuitive backend and could be setup by almost any skill level, if you get stuck their excellent support is there to help. Highly recommend this professional team!
Developer reply ·
Thank you for your awesome review! 🫡 It was a pleasure assisting you! 🫡 Zydrunas
Fantastic app, totally transformed the user experience for our customers. A+ support when I need some help. Highly recommended!
Developer reply ·
Thank you so much for the review! You made our day! We’re glad to hear that you’re enjoying your experience with our app. We’re always here for you anytime so don’t hesitate to contact our support team at support.qikify.com. Cheers!
