Pakt

The support team is available and knowledgeable for simple and complex questions. John B quickly responded to my ticket letting me know that he was working to find a solution then followed up with documentation of how to resolve my question.

Though I found that the initial user interface of configuring the widget and review request email unintuitive and tedious, the customer service that I received more than made up for my frustrations. I was switching from Shopify Reviews to Judge.me, and Juan helped troubleshoot all issues and install the app to my theme extremely quickly, all while making little adjustments to ensure that the app matched the site style. Above and beyond. Thanks again!