Redo

I'd like to give a special shout out to Easton. He was absolutely amazing to work with today! I needed some clarification on returns from certain locations. Not only was he able to clarify, locations were added so we could offer our customers the best return experience. Hands down Redo has been amazing to work with. Their customer service has always been fast and efficient at getting things resolved for us. We are new to this so it is always nice to know that they will go above and beyond for us with whatever ask we may have. Thanks again Easton!

Spencer responded in a timely manner and clarified the issue was just a setting switch. We were able to fix the issue in minutes. I appreciate redo support's attentiveness!

The Redo team is awesome. They are so helpful with any and all questions. Their team, especially Jarrod, really came alongside me to get our instance created quickly and with excellence. Their support is so responsive and helpful. Appreciate interacting with humans. Highly recommend Redo for returns and CS.

Great App with extremely good customer service. It has been a massive time saver for us! 100% Recommend!

Cade was so helpful taking care of a label issue we had. The problem was resolved quickly. Thank you!

I've had a great experience with Redo, their customer service is quick and resolves our issues promptly. Peter was able to help me out with an urgent matter and get it resolved on time!

We’ve had such a great experience working with REDO! Their team has been absolutely amazing at helping us navigate different situations and making sure everything gets taken care of quickly and efficiently. Their customer service has been fantastic, and they’ve always been responsive and willing to help whenever we need it. A special shoutout to Peter, who has been wonderful to work with and made everything so much easier for us! We truly appreciate the support and highly recommend REDO!

We've been using Redo for our fulfillment for over a month and I'm really happy with the service. The team is super helpful and responsive whenever we have a question, and it's made handling our labels and shipments a lot smoother. Would definitely recommend!

We're a small business still learning the Redo system, but Peter with customer service was helpful today with troubleshooting an issue we were having. Thanks Peter!

Very impressed with the app and customer service they give! They were able to adjust settings for me efficiently and pleasantly!

The absolute standout feature of Redo is their customer support team. From day one, they’ve made managing our returns incredibly easy and stress-free. Quintin even took the time to make sure I was taken care of while he was on vacation, which really says a lot about how much they care about their customers. Nick Sorenson has also been extremely prompt and helpful whenever I’ve needed assistance. Both have been great to work with, and their customer service is a big reason we’ve had such a positive experience with Redo.

Redo’s vendor support team has been very supportive, responsive, and effective. Nick, in particular, has been extremely helpful and always quick to assist whenever we have questions or issues. We really appreciate the great support! The Coutr team.

first impression was 5star, so many different people would contact you, multiple 'meetings' to get up and running and then once signed up the customer service tapered off big time. I had high hopes for using this software but all it really encouraged was customers to return. Our returns roughly doubled for no reason other than the returns were 'free'. Customers also expected no restocking on returns due to their wording that you added to cart. Was using on 2 of my stores, after disabling on the one store to sort out issues, was 'magically' turned on about a month later, had to completely remove the app, then expect an email in 5min! As far as sellers in Canada that ship to the US , do not bother. Customers will return to their Utah warehouse, you will only find out if you go on the back end, for them to reship to other customers good luck! Try to get the items back into Canada on a skid, good luck! I tried it, did not work for me, way more aggravation than anything

Great to work with. Very Responsive. I needed some support today to add something to my site regarding returns and Crew helped me out. He had the problem solved very quickly.

Redo has been super helpful in getting our new business off the ground. They take the guesswork out of it and are super responsive when questions arise. We are grateful to Spencer for being such a great resource for us as we navigate all that being a new start-up entails :)

Love this support service from redo special thanks to Easton & Hayden who were most helpful of the agents I meet with for support. Would of given 5 stars but some of the other reps I met with there was a lack of understanding what I needed & follow through. Thankful for this no cost support & availability from redo & it's support team!!

I’m really thankful for the great support Redo provides. Their team consistently goes above and beyond with quick responses and effective solutions. A special shoutout to Nick Sorenson, who was able to resolve my issue today so quickly. Truly excellent support, the best!

Redo has been amazing so far! It's saving us a ton of money, and their support team is very responsive, unlike our previous shipping provider, ShipStation.

Mitch from Redo has been fantastic with helping us get our flows refined with a great customere experience in mind.

Great support from Nick Sorenson. We reached out with some more technical questions and he gave great answers in a timely manner.

We’ve had a great experience with Redo! Their team is very responsive and always quick to assist whenever we have a question or issue. They’re helpful, efficient, and make the whole process much easier. Really appreciate the level of support they provide!

Love the app, has streamlined our return and exchange process tremendously!

Great partner for a number of services and fantastic support! We are saving money, reducing complexity, and improving our service levels for consumers. A great example of their level of service was this AM when an issue was identified and I fired an email off at 11:28am and had a fix with confirmation in my inbox 4 minutes later... I know all fixes aren't that fast but a great example of how Redo operates.

Love using this app - great support too

Thanks for the great customer service, Peter!

Helpful Customer Service. They listen to the issue and come up with a fix to solve it.

Shoutout to Spencer for the quick help! He caught a phishing scam I almost fell for and got back to me super fast. Honestly, the whole team has been great — I'm pretty impressed with how quickly they respond every time. Really appreciate it, thanks!

We adore Redo! Their team has been extremely helpful in assisting us with anything and everything. They are all responsive and able to connect me with the correct teammate for any issues that arise. The ability to reach them so quickly has made this a seamless transition for us.

Special shout out to Nick Sorenson very helpful throughout our project!

All of the Redo team members have been very efficient, friendly and quick to fix issues as they come up with our return process!

Love the app and the customization options. They may be a little more expensive than some others, but if you're looking for a streamlined and hands-off approach to what redo does, they knock it out of the park. Their CS is pro-active and responsive, and they help out with a lot of other things that you may typically think are beyond the scope of what they do. Shout out to Spencer for going above and beyond on a specific customer service question I had.

Just did a chat with Megan in the billing department and she was very helpful and quick to respond and to my questions. Thanks for the help!!

Amazing customer service! They help you whenever you need it! The onboarding process was amazing, and the support since we've been using the platform has been amazing too!

This service has been exceptional. Ran into an issue that I wanted to change and someone jumped in and helped sort it out within minutes. Such a great service and exceptional value here. Thanks Redo team.

I was having a hard time making an edit. I then turned to the AI Agent. It helped, but I finally had to reach out to a Live Agent. They were able to jump in and help me within minutes. Great CS. Thank you!

We love working with Redo. They are always so quick and easy to work with. Today, Nick helped resolve a returns location issue within 5 minutes. Such a pleasure!

The support is always prompt and resolute by Redo. Thank you and happy to partner with Redo.

All this business done was harvest all our customers details. This is a scam business and when questioned disappeared. We are launching an investigation with the authorities. DO NOT USE!!

Stanley in chat support was quick, friendly, and knowledgeable. Did exactly what we needed, when we needed it. Great example of customer service, when we grow and need more agents I will definitely try to poach him from ReDo. ;)

Super quick - JY solved my problem :)

The app is seamless and easy to use, making everything simple and convenient. Their customer support is also efficient, responsive, and helpful. Overall, I’m very happy with the experience and would definitely recommend Redo!

Samuel was able to give me a quick solution to my problem.

Krista was the best.

Great support experience! The team was very professional, responsive, and kind.

Redo makes for a streamlined returns process both for customers and for the inventory team. They have a real human, responsive support team. Kudos to Jared & co.

So far so good with redo on easy return portals but the true star of the show is their engineer team! We had an issue that was pointing to a syntax error with the Redo app causing a crash on our site but it wound up being a different app on our site and Redo's engineers pinpointed that it was not Redo's app causing the issues and clarified and fixed the situation that was not even their problem! We were originally hesitant to use the "free platform" but it's truly free to Shopify Store owners and the service has been absolutely nothing short of fantastic!

Redo has helped us to be more efficient in not only shipping, but with our customers directly. We have better conversions, and better exchanges vs returns for refunds only. Peter has been a huge help!

Redo has been a fantastic app to work with, but a huge shoutout goes to Megan Money! Every single time I reach out to her via email, she responds the very same day and gets everything sorted out right away. She really is the best. Great job, Redo team, and an extra special thanks to Megan!

I had an issue with my order and reached out to customer service for assistance. The representative was responsive, professional, and helpful throughout the process. They took the time to address my concerns and worked with me to find a resolution. I truly appreciate the prompt communication and effort to make things right.

Super helpful and supportive!

Megan M. on the Redo support team responded quickly to our urgent issue and resolved it within an hour. Excellent merchant support!

We recently transitioned to Redo from Loop Returns, and so far the experience has been exceptional. From the very beginning, the onboarding process was incredibly smooth, with excellent support and communication from the Redo team throughout the entire transition. They’ve been responsive, helpful and genuinely great to work with. Most importantly, we’ve already seen a positive response from our customers. The refined returns experience has been really well received, with customers particularly appreciating the value and cheaper return options available when opting in. Redo really does live up to what they say they can deliver. The platform, service and support have all exceeded our expectations so far. Huge shoutout to the Australian Team - Seen, Parker & Sam. Couldn’t recommend Redo highly enough!

I keep thinking this company isn't real. Nice, personable, knowledgeable people, super responsive, great product. I'm really impressed. Switched from Klaviyo (getting way too expensive) and from Ship Station--both to ReDo. Couldn't be happier. Had a question today, on a holiday, and Peter responded so quickly I thought he was AI (he's not). Again, super knowledgeable and patient. If you're reading this, give ReDo a shot. They'll make you believe in good, honest, straightforward people & products again.

I was having the worst time trying to work through logistics of setting up a return portal, where other programs were making me connect through up to 3 providers. Redo completely took away the headache and stress for me, and for a small business owner, this means everything! The support was quick (something the other providers knew nothing about- still waiting days for some to respond), and friendly. Can't recommend Redo enough.

Switching to Redo from Loop has allowed us to have more tools at hand to make a more customizable experience for our Return process offering more incentive for customers to exchange rather than return an item. The Redo Team has been very capable to assist on backend issues that we had that is normally not part of their department, but have took the initiative to resolve the issue. Highly recommend switching or starting Redo as your Return company.

Peter was very helpful!

All of the Redo team members that I've worked with so far have been so helpful and knowledgeable. Transitioning to Redo for shipping is going to make things so much more efficient for us and next up we're going to start doing returns through redo as well.

Jared has been extremely helpful!

Using Redo has made order fulfillment so much easier. As well, as the return process. Would recommend to others.

Redo has been a game changer for shipping orders and has an amazing interface for customers to initiate returns and exchanges. The team is every helpful and responds to questions or concerns with lightning speed. Wish we would have had Redo years ago! Peter was great with A bug fix too!

Alec was extremely helpful in resolving an issue with an older return. He communicated the issue clearly and professionally and was able to resolve it promptly for us. We really appreciate his help!

Redo has been essential to our return process! It has made managing returns so much easier for our team while allowing our customers to return products at no cost to them, without creating an added expense for our business. For the low cost of the service, it has been a huge value for us and has made the entire return experience much more seamless. Highly recommend Redo to other Shopify store owners! Megan has also been incredibly helpful and responsive whenever we’ve had questions.

We've been using Redo for over a year and couldn't recommend it more! It's been such a game changer for us in the US market and derisks the purchase for a first time customer who's unsure about their sizing for a small additional fee and no charge to us for a free return label. It's a no brainer for every business that's looking to scale. And to top it all the team is extremely helpful and very responsive to support requests.

The Redo support team was able to assist me quickly with my request. I’m very happy with how smoothly and effectively the issue was resolved. Great customer support!

Been using Redo the past two months. Easy set-up. Attentive staff. Seamless experience. To our happy surprise, most of our shoppers opt-in for the package-protection plan because it averages to only about $1.50 - $2.00 extra for the customer. The peace-of-mind it brings is worth the cost and the value it offers. Process is smooth and friction-less. Helps our brand's identity as well, by offering such value at a small cost. Win-win for everyone. Highly recommend.

The customer service was amazing from beginning to end. Spencer was quick and efficient with knowledge!

Had a rather specific issue, sent an email, got an immediate ai response that narrowed down the details and offered a human. Human jumped in immediately and went above and beyond to not just figure out exactly what we needed, but make the changes for us, so it was off our plate all together. Wish all support was like this!

great way to return items! Support is friendly and quick. easy setup!

We have been using Redo for a very long time and have always loved it. Alec especially has been an amazing help. He is always willing to go above and beyond to ensure that we have the answers / solutions we need!

Support team answers quickly and helps solve complex return processes.

Redo has been incredible to work with. Their onboarding and post go live support are truly extraordinary. The support team is very fast and efficient. Thanks Team

Great service, made everything really easy.

Great merchants and good customer service

Redo has been a game-changer for us. We initially used it just for returns, which instantly streamlined our process, then expanded to their AI chat and marketing tools. The "Ask Redo" feature is super helpful, but if you need additional help, their team is incredibly quick to respond. We run three Shopify stores daily and truly can't imagine operating without Redo!

Skyler went above and beyond to help us sort out an issue we were having. The issue had nothing to do with the app, it was user error during a return, and he was able to troubleshoot the issue and get us sorted. August 2026 Update: Redo continues to be a great app with a super helpful team, we have added the app to our European market as well and they've been very helpful in the process. JY just fixed a request for us within hours of being looped in, and we're excited to continue to grow with Redo in our corner.

All of the team members we have interacted with at ReDo have been fantastic! They are down to earth and don't throw in corporate tech jargon to sound smart. Everyone is knowledgeable in the products or knows who to forward you along to in order to get answers. Our return process has become so much easier since sign on with ReDo.

Working with the team over at Redo has been great! Tre was awesome to work with as we went through the options and figured out what would be best for our business. The after-setup customer service is also great! We had specific, unique requests, and Mason responded quickly and figured out a way to help!

The customer service is great! We had specific, unique requests, and Mason responded quickly and was able to figure out a way to help!

Redo ha cambiato in meglio il modo in cui gestiamo resi e cambi per il nostro brand. L'implementazione è stata semplice, il portale self-service per i clienti funziona benissimo, e ci ha fatto risparmiare tantissimo tempo che prima andava nella gestione manuale di resi e cambi. Un ringraziamento speciale ad August del supporto: è stato incredibilmente disponibile, paziente e utile ogni volta che l'abbiamo contattato con domande (e ne abbiamo avute tante!). Una vera rockstar. Consigliamo Redo a qualsiasi negozio Shopify che voglia semplificare la gestione di resi e cambi.

We recently transitioned from our old returns app to Redo and the whole process was seamless. The Redo team were fantastic to work with, super responsive, quick to assist, and made what could have been a stressful migration really straightforward. The returns experience itself works a bit differently to what we were used to, but honestly it's been amazing. Would highly recommend Redo to any brand looking for a returns solution that actually works.

Alec in support was super Helpful with our most recent issues.

Great customer service and very fair company, app works very well

Love this app and the team! Really great customizable features. Everything literally feels like it can be customized. The sales team who got us connected was amazing. (Thanks for the cookies!) Hugh was really great and extra patient in setting up our account and getting us fully on-boarded. Haya and Mitch from the CS team are wonderful as well. They're quick to respond and they get things done right away.

Great app and even better customer service when you run into an issue.

We've had a great experience with Redo. The product itself is solid and reliable, and whenever we've needed help, their customer support has been responsive and genuinely helpful, not just scripted replies. It's rare to get both a good product and good support, and Redo delivers on both.

We've had a great experience with Redo. The product itself is solid and reliable, and whenever we've needed help, their customer support has been responsive and genuinely helpful, not just scripted replies. It's rare to get both a good product and good support, and Redo delivers on both.

We have absolutely loved working with the Redo team. Since implementing it in our company, it has made things flow smoothly.

I know our customer service team is pretty happy with Redo for returns, but I mainly oversee the fulfillment operations and we recently switched our shipping platform to Redo from Shipstation. There have been a few challenges with the Netsuite Integration (like always) but Redo has really gone above and beyond to make sure their platform fits our needs...even building custom features for us that weren't offered out of the box for, at no extra charge, so it feels like we are getting a custom built software. They seem to be growing more robust by the day and I'm sure more features will be coming.

Redo has been a great tool for us! I have appreciated how supportive their whole team has been. They are effective problem solvers and are very quick to respond. Redo has been helpful at processing returns and repairs which had previously been a very time-consuming aspect of our customer service team.

Redo has become such a valuable part of how we care for our customers. From returns and shipping to picking orders and everyday customer service, it keeps things simple, organized, and easy for our team. What really stands out is the people behind it. Their support is truly 10/10. They’re quick to respond, helpful, and constantly improving the platform. If we ever run into an issue, we know their team will work with us to get it resolved. We’re grateful to have Redo as a partner as we continue to grow!

We have been with them for about a couple of years and found that their return service was above all the others we researched (Loop, Happy...etc). We have been very pleased with the tech support and how the product has evolved over the years.