Yotpo: Loyalty Rewards Program
by Yotpo - L&R · launched
View in Shopify App Store ↗Reviews (968)
Stay away from Yotpo... save yourself a lot of money and headaches. Select Okendo! Buyer Beware. I'm writing this review in hopes of preventing you the wasted time, effort and money that Yotpo cost our company. The platform is buggy, reporting is questionable and the Management team has no morals. They even went as far as to renew a contract that could not be renewed because they made material changes to the platform and never sent us a renewal notification while we were in the middle of new SMS provider evaluations.
I have been trying for weeks to get this set up on my website without any success. Someone sent one email I responded immediately and then back to ghostville. I have attempted to get support 8 times.
Jeff was great and assisted me with everything I needed in a timely manner! John B was also great!!!
I received great assistance from Rodney D today with updating a customer's account.
Rodney D. was super helpful in helping me configure and set up the new Yotpo Spotlight feature!
Great service, thank you Christian C for your precious help.
Nyle was super helpful with helping me update our referral rewards! I was confused about the discount code, but Nyle gave me step by step instructions on how to update that. I would recommend working with Yotpo – their support team is great!
In general, the app works fine. It is, however, very unfriendly for multi-language websites. When acquiring you as a customer, they tell you that everything can be translated. It is only after onboarding that you find out it is not the case. There is a lack of documentation on translations, and some functionality can't be translated at all. Be aware.
We use Yotpo for loyalty and reviews. They've been a great partner for us! They were extremely helpful during our migration to Shopify this spring, and any time we need assistance, they respond quickly and are always helpful. Today I had an urgent issue to try and resolve for a customer and Nyle helped me get it corrected in just a couple of minutes and even went above and beyond for me. Aside from how great their support is, their Loyalty platform has been great for us compared to older ones we tried over the years. 10/10
Stephanie was a dream to work with! She was professional and polite. She asked great questions to get to the root of the issue and fixed it! I couldn't have asked for a better interaction!
Developer reply ·
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
Historically Yotpo assistance has been slow and time-consuming, but they must be working on improving that lately! Stephanie was very helpful in getting my issue resolved swiftly and efficiently.
Nyle was helpful and efficient and new exactly how to assist me. Offered resources for information in a quick and understandable way! Thanks!!
Thank you Nyle for the great support! Very efficient conversation. Nyle has been most helpful and excellent in the communication.
Based on our experience, we do not recommend Yotpo for businesses that need reliable support in high-stakes or legal situations. During a recent legal matter, we depended on Yotpo for documentation tied to their SMS platform. Here’s what we encountered: A formal letter provided by Yotpo included an incorrect phone number, which their team later confirmed was a template error. Our legal team required corrected documentation and supporting records (including metadata/logs) to meet court standards. Despite the urgency, there was prolonged back-and-forth on what could be provided and how. Critical records needed for admissible evidence (such as underlying logs tied to opt-in data) were not immediately delivered in a usable format for the case. The situation escalated to the point where legal pressure increased, including motions filed in court over missing or insufficient documentation. Our opinion: When everything is running smoothly, platforms can seem interchangeable. But when a serious issue arises, the level of support and accountability matters most. In our case, we did not feel adequately supported when it mattered most. If your business relies on SMS/email platforms, make sure you fully understand what legal-grade data and support they can actually provide before committing. Team WOLFpak
Developer reply ·
Hi WOLFpak, We’re sorry to hear that this was your experience, and we appreciate you sharing your perspective. We take situations involving legal matters very seriously and worked closely with your team and counsel to provide the requested information. This included sharing available records, clarifying how data is collected within our systems, and coordinating with your legal team on the appropriate format for documentation. To clarify a few points for transparency: The phone number discrepancy referenced was identified as a drafting error in a template, and we moved quickly to acknowledge and correct it. We provided access to the underlying data available within the platform, including guidance on how to export records directly from your account. We also confirmed our willingness to support a formal declaration to help ensure the information could be used appropriately in legal proceedings. Legal processes can sometimes require very specific formats and validation steps that go beyond standard platform exports, and we remained engaged throughout to help bridge that gap alongside your counsel. We understand how important responsiveness and clarity are in high-stakes situations, and we are continuously improving how we support customers in these scenarios. We appreciate the time we worked together and remain committed to resolving the matter at hand. — The Yotpo Team
excellent support from John B - thank you so much
Irvin was amazing, so polite and sorted my query in just a few minutes! Can't rate highly enough!
Jeff was a big help in assisting me with a Yotpo loyalty task. Thanks again!
The Yotpo team are super supportive whenever we need them. Especially Jeff, he's super diligent and helps us provide our customers with great service.
Nyle was amazing to work with. Great customer service and knowledge!
John B was incredibly helpful and speedy. He took care of the issue efficiently!
I like the support I received from Jeff (support agent) in identifying the issues I am currently facing. I appreciate his patience and his ability to provide clear and professional explanations of the issues. Overall, I am happy with Yotpo support. They always help me whenever I have a question.
Nyle was great, and very helpful - especially when I was unable to connect to Shopify!
I arranged a meeting for a time suitable for our business to go through the app with Elizavita. She cancelled and rescheduled our meeting to a time that only suited her, without informing us. I emailed to inform her we didn't want to rescheudule and Thursday did not suit us. This was ignored. If you want a lazy team that can't be bothered to work, i trully recommend this app.
Developer reply ·
Hi Anniou, We’re very sorry for the inconvenience caused by the scheduling issue with Elizavita. Unfortunately, the timing conflicted with unexpected personal circumstances on our side, which led to the miscommunication. We want to make this right and have already connected you with our leadership team in London to address your concerns directly. We’re happy to have a conversation to ensure your experience with us is positive moving forward. Thank you for your patience, and we hope to rebuild your trust in our team.
The APP works very good... just like it's supposed to. Go for it, it's worth it.
Developer reply ·
Hi Blivet Sports, Thank you for taking the time to share your feedback, and we’re very sorry for the frustration this situation caused. We understand how difficult it must have been to deal with this while your customers were expecting their credits to work properly. After investigating the issue, our team confirmed that the account had been archived. We were able to verify the account and restore it, and we’re glad to confirm that the issue has now been resolved. We also recognize that the resolution took longer than expected. Following this case, we worked closely with our Product team to improve the process so similar situations can be handled faster in the future. If you’re still experiencing any issues or need further assistance, please don’t hesitate to reach out to our support team. We’re always here to help and want to ensure everything runs smoothly for you and your customers.
Excellent customer service with Rodney D. ! Quick response, very friendly, patiance and professional throughout. Highly recommend. <3
Thanks Stephanie for the outstanding customer service!
Jeff was amazing and helped answer all of my migration questions!
Great customer service! Stephanie helped solve my issue, made great suggestions, and helped me implement those.
Eleen was quick to respond and identify the problem I was experiencing, which meant I could, in turn, provide timely customer service to my customers. Thank you for being so helpful today Eleen!
Developer reply ·
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Hello, I was assisted by Nyle and they were able to resolve my inquiry for the customer within minutes! Love this chat feature! Thank you! :)
Nyle was very helpful and explained everything I need to know! Nyle is an asset!
Stephanie was super helpful with my queries today and solved my problem swiftly and politely. Thanks Stephanie!
Nyle was absolutely amazing assisting me with my inquiry. He was patient and very resourceful with my request, along with making sure that I had all the information I needed be for we ended our chat today. The chat option is very helpful and easy to use. The links that Nyle provide were super helpful, and detailed, along with the explanation of what to look for and how to resolve the issue. Thank you!!
Nyle Aldrin M was very helpful. Solved my problem quickly and explained well.
Great service, quick help and fast understanding. Thanks to Rodney D. for the help!
It's always a great experience when chatting to the friendly customer service team at YOTPO. Jeff and Eleen have been a delight to speak to! He responded to our queries in a clear and kind manner. There are so many great resources available within the program that we have found extremely valuable.
Excellent experience with Yotpo support. Eleen T. was very helpful, responsive, and clear throughout the process. She helped us resolve an account issue related to a previous agency quickly and smoothly. Everything was handled professionally. Highly appreciated!
A big shoutout to Nyle for the quick response and great assistance
A big shoutout to Stephanie for the quick response and great assistance! Surely, a gem to keep.
Rodney D. helped me solve an issue with expedience and kindness. Thank you!
We just launched our loyalty program today and can't wait to see how our customers like it. Tonight I was working on some errors (a Friday night) and Jeff helped me out. He was awesome and so fast! The whole Yotpo team has been so helpful and there for us every step of the way! :)
Rodney D was helpful, friendly and quick to respond. Handled my issue from start to finish and kept me updated during the process. It was resolved in a timely manner.
We’ve been using Yotpo for our loyalty program for a couple of years now, and we couldn’t be happier. We recently relaunched our program and went live on two new storefronts, and the process was seamless. The help and support team is always quick, professional, and easy to work with. Special shoutout to Stephanie C for going above and beyond!
Excellent support! The Yotpo customer service team is incredibly reactive and helpful. My request was handled very quickly and with great professionalism. Rodney D. took care of everything efficiently clear communication, quick follow-up, and a perfect resolution. Really appreciate such a responsive and reliable support experience!
Easy to set up, powerful features, and very reliable. What really impressed me is their support team. Every time I had a question, they responded incredibly fast and helped me solve everything right away. Highly recommend it to anyone who wants to build a strong rewards program and improve customer loyalty!
Jeff (Jefferson Q) from the Yotpo Support Chat was helpful, knowledgeable, and efficient. He helped solve my problem quickly and made my job easier as a result. Thank you, Jeff!
I had the pleasure of working with Stephanie from Yotpo support, and she was absolutely fantastic! She quickly understood my issue and resolved it in no time, all while showing an impressive knowledge of the platform. Her professionalism, clarity, and efficiency made the whole experience stress-free. It’s rare to come across such a combination of expertise and genuine helpfulness—thank you, Stephanie, for going above and beyond!
App store: $199 – 800 orders, app already installed – 500 orders, and when you increase it to 800, it now costs $259. To me, this seems very suspicious and like a scam right from the start, and that's only half the features. If you want all the features, it costs $699 for 1000 orders.
Developer reply ·
Hi, Thanks for your feedback, and We're sorry for any confusion. Our pricing does include both a base fee and a variable component based on order volume, which we show clearly on our pricing page and simulator https://www.yotpo.com/pricing/#/loyalty-referrals. We definitely aim to be transparent and would be happy to clarify anything further. Please feel free to reach out directly if you have more questions.
Nyle is a great CS assiant! He made eveything so clear about user's concerns by sending us screenshots and related aritcles. Thankyou Nyle!
Jeff was amazing at explaining how to use the rewards programme for a customer to access their discount
Great program! Our customers have been happy and when we had issues, Sean from customer support was a huge help with resolving the issue.
Maritel was very helpful. Resolved the issue quickly and efficiently.
Quick, helpful and professional advice from Yotpo support team (Nyle A) resolving customer issues. Very happy with the support so far.
Rodney D. was very helpful in implementing some changes to our rewards landing page which made it more browsable and usable for our engaged database. Highly recommend Yotpo and their support and customer success team.
Alsher C was of great assistance. As both of us being CS reps, we were able to help the client both on our parts. Great team work! Stephanie C also did a great job. Quick assistance.
