Kinkly Shop
Canada
Reviews (4)
FLXpoint has been a genuine game-changer for our business. What used to eat up hours of manual work is now handled automatically, and the time we've saved has let us focus on actually growing instead of firefighting. Publishing products to Shopify is seamless. New items push to our store cleanly and show up exactly as configured, so we can list inventory quickly and with confidence. Order syncing has been rock solid too. Everything flows through accurately, and when something needs our attention we get notified right away, which means no nasty surprises and no frustrated customers. The support team deserves a special mention. They're responsive, genuinely knowledgeable, and they take ownership of any question we bring to them. Instead of brushing us off, they dig in, listen carefully, and stay with us until things are fully resolved. It's clear they actually care about their customers' success. On top of that, the documentation is thorough and easy to follow, so a lot of the time we can find answers ourselves without even needing to reach out. Being on their top-tier plan has been well worth it. The platform delivers on its promise of automation, the reliability is excellent, and the people behind it make the whole experience even better. Highly recommended for anyone looking to streamline their multichannel operations.
We tried tons of Chatbots and Juphy is definfelty the best. Its very simple to implement and customize. Also the support team is great as they are very responsive and supportive. They also offer to train the bot based on some provided inputs, in our case they trained the bot based on our very intensive blog. That being said, training of the bot is not (yet) perfect, so it's sometimes little bit hard to get the bot answering what you want him to answer.
Developer reply ·
Thanks so much for your kind words and honest feedback, Kinkly Team! We're glad Juphy is working well for you and really appreciate your thoughts on the training. We're constantly improving!
If you're looking for an AI Chatbot look further. The AI bot is pretty basic and provides very poor answers e.g. when we asked for our top-selling product it answered it does not sell any products in that category. Even worse, when we installed the App it has overwritten our FAQ page - don't use it.
Developer reply ·
Hi Kinkly Team, Thank you for taking the time to leave a review and share your experience with Chatty. We’re genuinely sorry to hear that the app didn’t meet your expectations, and we truly appreciate your honest feedback — it helps us improve. Regarding the AI chatbot’s performance, particularly the example you mentioned where it failed to correctly answer a question about your best-selling product — you're absolutely right to expect more. The good news is that our team is already working hard on enhancing this functionality. We’re in the process of developing a smarter AI engine that will support more personalized and accurate responses, including best-seller insights and product recommendations. These improvements are part of a broader update scheduled to be released in the next 1–2 weeks. We're confident that this will significantly improve your experience with the chatbot. As for the issue with your FAQ page being overwritten — thank you for highlighting this. It sounds like the app’s FAQ page may not have been assigned to a separate template, which caused it to overwrite your store’s default FAQ page. We completely understand how frustrating this can be, and we’d be more than happy to walk you through how to properly configure the FAQ section so it works alongside your existing site content without overwriting anything. If you're willing, we’d love the opportunity to help you get the most out of Chatty. Our support team can assist you directly with setup, customization, and ensuring everything works exactly as you need — especially once the upcoming product update is live. Thanks again for your feedback. We’re committed to improving and hope to earn back your trust in the near future. Warm regards, The Chatty Team
We gave it a quick trial and unfortunately the bot is not very smart. It gave wrong answers regarding our Shipping Cost even though it's stated in the Shipping Policy, it also fails to detect if someone wants to speak to the support. You can't upload any documents or links to train the bot to make it smarter, so we decided to deinstall again.
Developer reply ·
Dear Kinkly Shop, thanks for sharing your thoughts. We understand your frustration and are actively working on improving the bot’s performance and functionality. 😊
