Chatty AI Chatbot & Live Chat
by Chatty AI Sales Agent - For live chat & helpdesk
View in Shopify App Store ↗Reviews (1863)
Hazel helped me with the setup of my Chatty AI assistant, and I couldn't be anymore grateful! Thanks Hazel for everything that you did for me!
Hazel m'a aidé à configurer et prendre en main rapidement l'application. Rapide, efficace et super utile pour mon site internet !
VERY good customer service！Thanks to Gabriela for the help!
Super Easy to set and use. There Support Staff was A+! Right there if I need help with anything.
Such a great support. Ask anything and they will be happy to implement it. Thanks !
This app is absolutely disgusting. They charge me an extra $68 every month on top of my subscription fee, and AI usage is still limited. Everyone, beware before signing up.
Developer reply ·
Hi there, Thank you for taking your time to leave the feedback. We're really sorry the extra $68 came as a surprise, and that the team did not explain it clearly enough when you first asked. That is on the team, and we take responsibility for it. To clarify: each Chatty plan includes a set number of AI conversations per billing cycle (500 on Pro). Once they are used up, the AI either pauses until the next cycle, or keeps replying at $0.40 per extra conversation, up to the monthly overage limit in Chatty > Subscription > View details > Change limit. Based on the usage recorded on the account, the extra $68 was for AI conversations above the 500 included, not a second subscription fee. We have emailed you the full breakdown for each billing cycle and will follow up with you directly. Look forward to hearing from you! Best regards, Chatty Team
Very nice and fast response. Hazel helped me a lot in a short while.
Great support and very helpful setup assistance. Hazel was quick to respond, explained everything clearly, and helped get our AI agent working properly. Really appreciated the fast turnaround and friendly service. Thank you!
Andy was great at helping and solving our issue today. Highly recommend this app
Jade was brilliant. She quickly resolved two issues: the AI giving an answer that confused customers - it answered the question but then asked for their order numbers. Then a legacy issue with slow response times. She resolved and handled both efficiently and professionally. Thank you, Jade.
New to the app but loving it. Support is outstanding too.
This app is amazing! I've asked a very curital update in order to implement on my webpage, Ivy and Mark helped me and make an amazing feature(positioning the new client icon on the page) just in 2 DAYs! Thanks to the amazing team!
Je galérais depuis un moment à configurer correctement mon chatbot et je n’arrivais pas à obtenir ce que je voulais. J’ai demandé de l’aide à Chatty AI et il m’a guidée pour régler exactement ce qui me bloquait. Si j’avais su, je l’aurais consulté beaucoup plus tôt ! Très efficace et super pratique.
Quite a robust chatbot. Thank you, Jade and Andy, for all your help with the setup. Jade provided support before handing things over to Andy, who was equally exceptional. The Avada team are genuinely amazing, and their support throughout the process has been outstanding.
Jade was excellent with helping create and deploy the app on my website. I really like the options available to customize the chat box to the company website. I also like the ability to create and customize FAQ page. The communication with the agent was fast and friendly. I would use for assistance again. Thank You.
Excellent Customer Service - Kind, clear and prompt!
So far, customer service has been amazing. I am not sure if I have addressed all my concerns yet. I installed it yesterday, but today Hazel helped me solve a couple of problems I was having with the Botbox communication. Thank you Hazzle! Everyone has been great! They have been on top of making sure my problems are resolved!
Their team helped set up in a short period of time just by me answering a few questions for them. Completed in a very timely manner.
I had a great experience with Chatty Support. Hazel and Phoebe were both very helpful and understood the issue quickly.
Intuitive app / easy to use and configure / great support (in my case by Hazel and Finn)
The setup process has been straightforward, and the support has been excellent. Hazel was extremely helpful, patient, and professional. She guided me through each step clearly, answered all my questions, and made the setup much easier to understand. I really appreciate her assistance!
This app does everything I need it to and more. The only reason I don't give it the 5 is because it was hard for me to learn it. Thankfully their customer support is fantastic. The customer service rep, Mirra, was definitely 5 star help! I'm still learning the app but I know I'll master it soon with their help.
Very Helpfull app and Customer Support team is very responsive
Chatty is really good. Shoutout to Ivy from customer support for being so patient and professional in helping me out.
Perfect Chat app! Integrates so well. It has helped us generate revenue but also manage customer relationships. I'd highly recommend. The customer service is amazing too - shout out to Linda, always super helpful! :)
Excellent customer support. I had an issue with changing my email and the Chatty support team resolved it super fast — within minutes everything was sorted out. They also helped me in Spanish, which made the whole process so much easier. Special thanks to Hazel, who was very attentive and efficient. Highly recommended!
Support was great! App was easy to use and the free plan was perfect for my store!
Just started using this app but so far the customer support has been amazing getting it setup. We migrated from the native Shopify inbox after their updates made customer visits anonymous. This app brings back the functionality that was lacking with Shopify Inbox and they have reliable, helpful, live support :)
staff is very helpful, and the chat was super easy to set up
Fast and easy to integrate in the website! Their customer support is helpful and quick to respond!
The customer support team was incredibly responsive and resolved the issue quickly and efficiently.
We run a multi-market Shopify Plus store selling across all European countries, and Chatty has quickly become one of the most valuable tools in our stack. The AI agent handles the bulk of routine questions accurately, the unified inbox keeps everything in one place, and the multi-language support means our customers get answered properly in their own language. But what has truly blown us away is the support team. They're fast — often replying within minutes, at almost any hour — genuinely knowledgeable, and endlessly patient. They don't just point us at help articles; they go into the settings and configure things for us exactly the way we need, working through complex multi-domain and translation issues with us, and even set up SKU-based and metafield-based training for our catalogue before we'd paid them a penny. Special mention has to go to Hazel and Andy, who always go well above and beyond — following up overnight, chasing fixes with their dev team, and keeping us updated at every step. But the whole team deserves credit: thank you also to Phoebe, Nolan and Linda, every one of them professional, warm and genuinely helpful - and Ivy does a great job too! If you're weighing up chatbot apps for a Shopify store — especially a multi-market multi-lingual one — Chatty is a brilliant choice, and the human team behind it is the reason we're staying. Highly recommended.
they are really fast with support and it's a great app honestly
Bom app varias funções, atendimento do suporte excelente em espacial da HAZEL! recomendo, mesmo a função gratuita ja entrega muito
Jasmine and Maison were very helpful to my issue and resolved it super w Thanks a lot
テスト中ですがよさそうです。導入に関してLindaさんが手助けしてくださいましたが、反応が早く対応も丁寧で大変助かりました。
Super assistance de la part de Andy qui à su répondre à nos besoins
Great app and excellent support! Linda was very helpful, and the technical team stepped in right away and resolved everything quickly. Highly recommended!
Chatty AI Chatbot & Live Chat is an amazing app! Super easy to set up. The live chat responds lightning fast. Their support team is highly capable and quick to resolve technical issues. Highly recommend to all Shopify store owners!
Says there is a free trial. But charged me the full price for the plan. When I reached out about it they stated I had the app in the past. I don't remember EVER using this app. But if I did it is ok, I just want to be refunded because apparently I didn't like it because I don't even remember it. I couldn't have had it installed long at all.
Developer reply ·
Hi there, We're truly sorry for the confusion and the experience you had. We completely understand why this was frustrating. Your store had previously activated the app, so when it was installed again, the free trial was no longer available. As a result, the subscription charge was applied when the plan was activated, which understandably came as a surprise. As soon as we received your request, we followed up with you via chat and email to explain what happened and review your case. We're also glad we were able to get everything resolved. Thank you for taking the time to share your feedback. We'll continue working to improve the experience for all merchants. We sincerely apologize again, and we truly appreciate the opportunity to make things right. Best regards, Chatty Support Team
I needed a chatty, natural-sounding AI assistant for my storefront, and wasn't able to set up it so hazel walked me through the entire setup from scratch! Hazel helped me define the perfect friendly persona, set up automated greeting hooks that instantly pitch our fast Canadian shipping, and created strict boundaries to ensure the AI doesn't give out unauthorized medical advice. It's like having a 24/7 skincare consultant working on my site for free. If you need help structuring your e-commerce AI strategy, customer FAQs, or saved replies, Chatty AI Chatbot &Live chat makes the entire process incredibly simple and highly effective!
Developer reply ·
Thank you so much for the kind words! We're thrilled to hear Hazel could walk you through the full setup and make sure the AI stays within safe, appropriate boundaries. That's exactly the experience we want every merchant to have. Having a 24/7 assistant that actually sounds like your brand (and knows where to draw the line) makes a huge difference for both you and your customers. Thanks for trusting Chatty with your storefront — we're always here if you need help fine-tuning your FAQs or AI strategy further!
Best apps for our store and Linda is very helpful!
Although we've only recently implemented it, Chatty's AI assistant is exceptionally advanced. It understands our brand's complex sizing and can automatically recommend options to customers. Additionally, Andy and Hazel from support responded quickly and resolved my issues immediately. Thank you so much!
Hazel was amazing! Super helpful and got it done!
Testing the app for the first day. Everything looks pretty good, still need to run a few more tests. Need a small adjustment on the chatbox icon for phone device, and Andy was very quick on achieving that for us. 5 starts to him.
I've had a fantastic experience with Chatty! The support team was absolutely outstanding. They stayed online with me the entire time while I was setting everything up, answered all of my questions promptly, and made sure everything was working perfectly before ending the chat. It's rare to find support that's this patient, knowledgeable, and genuinely committed to helping. The app itself is great, but the customer service is what really sets it apart. Highly recommend Chatty to anyone looking for a live chat solution for their Shopify store!
Developer reply ·
Thank you for sharing this! We're so glad the support team stayed with you through the entire setup and made sure everything was working before signing off; that kind of hands-on help is exactly what we want every merchant to experience. Thanks so much for the kind words about the app too. If any questions come up down the road, we're always just a chat away!
Un placer contar con la ayuda de Linda. Empática y atenta.
Terrific support. Solid response time and information. Super helpful and kind. Keep up the super great work!
It is getting worse and worse. The more they raise their prices, the lower the quality becomes. The system constantly gets stuck in loops, is extremely difficult to work with, and logs me out every time I use it on my smartphone. The whole experience is incredibly frustrating. Even the FAQ content is no longer properly recognised by Google Search Console, which creates additional problems for website owners. Paying more for a service that becomes less reliable and less functional is simply unacceptable.
Developer reply ·
Hi team, Thank you for your honest feedback, and we're truly sorry for the frustration you've experienced. This isn't the standard we hold ourselves to, and we want to make it right. On the issues you raised: the logout problem has been actively investigated and we've already implemented a fix that's now in final testing. You shouldn't have to keep re-logging in, and we're close to rolling it out. For the FAQ not being recognized by Google, we found that the app is currently disabled in your theme's App Embed (Shopify Theme Editor); once it's re-enabled, the FAQ content will render and be picked up again. We'd be glad to walk you through this. We also hear your concern about pricing. Our recent changes go toward improving the product, especially the quality and accuracy of our AI and FAQ features, and we're sorry if that value hasn't shown up in your experience yet. Our team has reached out to you directly to help resolve everything and make sure your store is running the way it should. We'd genuinely love the chance to turn this around for you. Best regards, Chatty Support Team
Great staff assistance and easy set up!! I highly recommend Chatty !! Thanks allot !
super cordiali
UPDATE: I originally gave this app a two-star review. Within just 48 hours of posting my feedback, the Chatty team implemented audible desktop notifications for live chat—exactly the feature I was hoping for. I'm genuinely impressed by how quickly they listened to customer feedback and delivered a solution. That level of responsiveness is rare, and it has completely changed my experience with the app. I've happily updated my review to five stars. Way to go, Chatty! Keep up the outstanding work.
Developer reply ·
Hi team, Thank you so much for updating your review and for these incredibly kind words. Our team was thrilled to hear the audible desktop notifications made such a difference for you. Listening to merchants like you is exactly how Chatty gets better, so thank you for taking the time to share your feedback in the first place. It truly means a lot to all of us. We're always just a message away if there's anything else you'd like to see. Wishing you great sales ahead! Warm regards, Chatty Team
I implemented Chatty after trying a few other alternatives and stuck with it. As I had my own messy code work done on the website, I ran into a few troubles tweaking Chatty to my exact needs, but Chatty's customer service team was incredibly patient and dedicated, and fixed it all for me. I am super thankful, and now, after taking Chatty into use, I am discovering useful "insider" features I had no idea about, helping me serve my customers even better.
The app is great, I had a small issue which I couldn’t solve it by myself and Linda from chat support did it for me in a professional way and very fast. She was able to fix the issue straight away. I highly recommend the app
Exceptional customer service with Andy! I am honestly shocked at how easy it is to tweak and guide the AI to be helpful and on brand with your store. I'm pretty blown away at the intelligent design of this app so far. Bravo!
Jade was really helpful walking me through the setup and also showing me additional features that I will definitely need.
I have tried a couple of AI bots, but Chatty is the best by far and it keeps improving. From day 1 the support has been great and probably one year on (maybe more) the support is still just as good. Not is it just good, but they are also proactive and will look at your set-up and suggest improvements. Linda was helping me with an issue the other day and the support provided could not have been better. It's a recommend from me.
