120/Life
United States
Reviews (4)
Terrible experience with this app so far. I tried integrating Tiktok Shop with Shopify; it did not work properly as our orders are not syncing. I tried to get support via Live Chat today. The support rep wasn’t able to help me. They asked me to schedule a call. I scheduled the call and of course nobody from SKU IQ joined it. The support from SKUIQ is terrible! Can someone please help me??
Developer reply ·
We sincerely apologize for the frustrating experience you've had with SKU IQ so far. We truly understand the importance of a seamless integration between TikTok Shop and Shopify, and we're committed to resolving the issues you've encountered promptly. Regarding the scheduled call, we're genuinely sorry that there was no representative from SKU IQ available at the appointed time. Our onboarding team has since reached out and reports to have gotten you set up successfully. This was certainly not our intention, and we're currently investigating the issue to ensure that such situations do not occur in the future. Your satisfaction is of utmost importance to us, and we are committed to making your experience with SKU IQ a positive one. Thank you for bringing these concerns to our attention, and we appreciate your patience as we work towards a solution.
We've seen great results from using Prehook! Easy to implement, drives engagement, and gives you valuable data about prospective customers.The team at Prehook is also very responsive to any support requests and are very dedicated to finding a solution, even to custom problems. Thanks so much for sharing feedback, we're thrilled to hear that you are learning more about your customers with the quiz and increase engagement! - Gen
Big thanks to ShipBob especially the customer support we've received since launching on their platform. It's a vast improvement from our previous distributor. Highly recommend.
This company has GREAT customer service, which is important because you really don't want to be left in the dark when it comes to something as important as a customer referral program. Our support person, Tippy, is super dedicated, he responds within 1-3 minutes normally (which is fantastic), he even met with me via Google Meet during his lunch break to go over the settings on our page. Could not be happier with their performance so far. We will update this review as we get more acquainted with the company, but so far they're excellent.
