House of Scent
United Kingdom
Reviews (7)
Amazing app. My customers love having the option to make order edits. I recently asked if there was a 'Which of the following led you to purchase today?' survey option on the order confirmation page (there isn't), but without hesitation, the team promised to create one for us - incredible service, absolutely blown away - thanks guys :)
Erin is a superstar!
Developer reply ·
Hi House of Scent, Thanks so much for the kind words about Erin! It's wonderful to hear that she delivered such great support for you. Our team genuinely loves helping merchants get the most out of Smile.io, and feedback like this really makes our day. We're thrilled you're happy with the app. If there's ever anything else you need, you know where to find us! Warm regards, The Smile.io Team 💛
Counter keeps resetting to 1 after I've entered our actual order total during set-up. I don't recommend buying one of these counters, they're utter rubbish.
Had a spot of bother installing the app (my fault), but Tommy was on hand to resolve it with ease. They knew exactly what I was after and before I could finish typing another thing, they had sorted it. Brilliant customer service!
I trusted someone from Hulk Advanced Wishlist to install the app on my website (after they offered). I thought it would be a simple process, as it's just someone installing the app, how hard can it be? It took them just 5 minutes to wreck my cart and login button trying to place their icon on my website. Not only did it look awful (icons all over the place), they also somehow managed to change the size of my cart icon so it's now pixelated. No big issue, I thought, I'd just ask them to remove the code and put it back. We're now a month along trying to have that happen and Hulk Advanced Wishlist has done nothing to rectify the situation. I've had to send multiple emails and even speak to Shopify, and still nothing. DO NOT TRUST THIS COMPANY to install their own app on your website. I can't believe I am typing this. But there we go. I'll update this when the saga is finally over.
We absolutely love DropInBlog - such a superior blog to Shopify's own with cool features like the AI voice recording of blogs which puts us in a completely different league than our competitors. It helps us to confidently write blogs that are perfect for our SEO and have resulted in us getting our first sale - before we've even launched thanks to the customer landing on our amazing blog page from an organic Google Search! The team are amazing too, always so helpful and quick with replies to any questions I've asked and believe me, there's been many messages sent to their team and they are friendly, patient and collaborate with me to get our blog looking just how we want it!
