Shopify Counter

The app is good for using the counter, but it feels like it's lacking behind the current Shopify level of sales granularity. We use net sales targets internally like a lot of business and it's a bit frustrating that we can't set the counter to show net sales. The data is available from Shopify, so I feel this should be pretty standard. If you could add this, it would make the counter / app much more functional.

This app does not work. I don't really understand why and I've spent so much time troubleshooting it. Life must go on!

Counter keeps resetting to 1 after I've entered our actual order total during set-up. I don't recommend buying one of these counters, they're utter rubbish.

Why does it take orders away from my counter at random and also when I refund an item in an order it discounts the order I'm not refunding the whole order just 1 item. doesn't make sense. I hate it.

Terrible. Has worked fine in the past (even though it randomly spazzes out and cycles through every number in every reel from time to time). Two days ago it just stopped reporting numbers, then it cycled through all the numbers repeatedly and was blank slots in each position. Unplugged and plugged in, still does nothing. Now Shopify "apps" section just gives an error message. Believe all the one-star and complaint reviews on here.

Fonctionne que la moitié du temps les données sont erronées. vraiment déçue car j'ai le display qui ne va plus servir...... quel gaspillage d'argent et de temps

werkt gewoon goed

Should have paid attention to the negative reviews. Received 1/13. Today is 2/22. I've had nothing but problems with this thing. On too many times to count, it randomly shuffles numbers. It will go back to the original number but on several occasions it doesn't. All the numbers will shuffle, each column by itself, twice. Then it will land on all lines as the first number. If you unplug and turn it back on 10 minutes later. Nothing. If you do that an an hour later. Nothing. You have to unplug the thing and leave it off, unplugged for a few days, and only then does it reset. Shameful there are no refunds on this thing. Waste of money.

We were asked by shopify to upgrade to this app: "We notified you via email to install the new Shopify Counter App to improve functionality and create a more seamless experience. As a result, the original app will now officially sunset on March 1, 2026 and will no longer work after that date." Unfortunate the new app is as bad or even worse than the previous app. It's impossible to show the number we want. We are on Shopify+ and would like to show consolidated turnover of our 2 stores. Would love to connect the app to a custom shopify report, next select the number we want to send to smiirl

Love it. I display sales YTD and it's incredibly motivtional!

Please bring back custom date ranges! My viewers are always asking how many orders I got during a big product launch. I used to be able to select a custom range, and the feature was removed. Also, your "Get Support" button doesn't work, so I have to communicate this via review.

Works like charm. Cant see why there are so bad reviews.

I'm not experiencing the sync issues of other people as most of you don't seem to have set it up with the correct settings per the instructional page using ID and Token. It works fine if you followed the instructions. My issue is with the filtering capabilities of what number is displayed. The difference between Paid and Unpaid is objectively stupid and your team should have more logical reasoning skills than to simply filter on status = Paid or show all, ESPECIALLY since the checkbox is not to "only show paid orders" but rather "show unpaid orders". Deselecting this (i.e. removing Unpaid orders) should not removed partially refunded orders as THESE ARE PAID. It should only remove refunded and unpaid orders as the checkbox implies. There is no option to actually show the desired number as I'm either looking at all orders, including refunded ones, or I'm looking at only paid orders that did not get have a partial refund (all were simply refunding shipping, the order is still paid). This is the work of unskilled labor with no business insight to make the filtering so simplistic and incorrect. Your AI theme section generator could create this better. Ideally there would be more options to filter by the status so we can choose it for ourselves, and even better would be to allow filtering by tags to remove samples and affiliate orders and anything else we don't want to count as "real" orders. As it stands I'm looking at a number that either under or over represents my order volume.

Brand new, out of the box and I think it's possessed. I chose total sales, it jumps to 10. I've had 1, so where the heck does 10 come from?! I put it on last order number and it's correct at 1001. Just sitting here trying to figure things out and the possessed box jumps from 10 to 20. Uh...? I thought this would be a neat way to celebrate sales. Maybe I'll need to write my own code to use Smiirl's API. Such a disappointment after being excited for this to arrive.

It doesn’t work. It completely ignored the settings I configured for the counter and kept counting up, even when I hadn’t received any orders. I tried reaching out to Shopify support, since it’s listed as their app, but the AI bot wouldn’t log the bug or connect me to a real person. So I went back to the old counter app, which seems to be working for now. https://apps.shopify.com/counter?locale=sv

The app doesn't reset the counter when the time hits 0:00. It just keeps adding numbers - The work-around is to load the app daily and change a setting for the numbers to update correctly.

it doesn't reset at the end of the day,

I'm having the same issues as everyone else, the old app worked great. This new one is a pain. Every 1 order the counter goes up by 2. I have to reset it everyday. And it keeps flipping randomly throughout the day. Disappointed, I've had the counter for a year now and never had issues until now.

I own 4 Shopify counters, 3 using the old app (works well) and 1 using the new (doesn't work at all). Shopify refuse to let you use the old app, so you're forced to use the new app which doesn't work. Check the other reviews, it's not worth buying the counter at the moment.

It doesn't work, as others have stated. The main issue is that it does not reset at the end of the day. Seems like such a simple fix, yet Shopify doesn't care to fix it. Insane.

Since I was forced to update my Tidbyt counter no longer works with Shopify.

Exactly what everyone says, ever since the update the counter doesn't work anymore, completely worthless.

paid 300 dollar for the machine and the app is not even working, anyone knows a app that work., and this app is even make by shopify. unbelievble

The counter became useless after Shopify forced us to update the app. 1- The app don't reset when the watch hits 0:00, it just keeps adding numbers 2- We configured the numbers to exclude unpaid orders, but they are still being counted 3- Random ups and downs in the day 4- Refunds are not being counted. So if you sell $1,000 but refund $2,000, the app would still show you've sold $1,000 5- And the more important thing: WE CAN'T GO BACK to the old App, they removed it from the Shopify App Store. If you have the Counter and are requested to update it: DON'T DO IT!

It works if i do that: finally got this to work by completely uninstalling the app in Shopify and starting again. The interesting thing is it started to work after I put the name of the counter in the Shopify app different to what it's called on the Smiirl webpage. Maybe that did the trick, maybe it didn't.

Should have kept the old app. I have to refresh the count daily. It has made the counter useless.

This new version of the app does not work. First the number was wrong and now the number on the counter keeps going up by 2 for every one sale. The old app was so great, I just set it and forgot about it and it worked!

Ever since the new app dropped, the counter is ALWAYS incorrect. Whenever I get an order, the counter value decreases. I have to manually update it EVERY time. Which was not my expectation when I purchased the counter.

Ever since updated as stated by Shopify; our counter doesn't work. Can't even get into the app (Rate Exceeded) error message.

Does not work any more, bugging out constantly! Massive disappointment. My counter never works anymore and I have tried everything even reaching out to support with no luck.

Was a bit hit and miss but the new app seems to have made things more robust. Thanks!

Don't bother updating to the new version, doesn't work

Won't connect to Shopify. App just gives error "An error occurred, please try again later" over and over.

Doesn't work, updated as the old app stated I should. Filled out the counter and token ID correctly, now the new app won't save the settings and has effectively bricked my counter. - edit - finally got this to work by completely uninstalling the app in Shopify and starting again. The interesting thing is it started to work after I put the name of the counter in the Shopify app different to what it's called on the Smiirl webpage. Maybe that did the trick, maybe it didn't.

I also had trouble with the new app but ColorMeCarole's solution works - Go to your Smirll account - Switch "OPTIONS" from JSON to PUSH NUMBER. - within these settings you'll find your "Counter ID" and "Counter Token" - randomly input a number in the display field and hit "SAVE" (your counter should start updating to display whichever number you inputed) - Go back to your SHOPIFY Counter app within Shopify. - Setup the counter with your "ID and TOKEN" numbers. - Select "Display orders for today" and hit SAVE. Somehow after doing those steps above it FINALLY worked for me, didn't give me a single error and my counter works the way it did before when using the old app. Then I switched the app settings to show Most Recent Order Number and BAM, it works great!

Faster updates than before, but still not reliable in terms of total sales. - Add the ability to show sales less returns - Add the ability to show lifetime number of items sold

Review from ColorMeCarole helped me bc I was getting pissed nothing was working and the SMIIRL website has no beneficial info about this. reposting the steps in case it goes missing or gets lost within other reviews - Go to your Smirll account - Switch "OPTIONS" from JSON to PUSH NUMBER. - within these settings you'll find your "Counter ID" and "Counter Token" - randomly input a number in the display field and hit "SAVE" (your counter should start updating to display whichever number you inputed) - Go back to your SHOPIFY Counter app within Shopify. - Setup the counter with your "ID and TOKEN" numbers. - Select "Display orders for today" and hit SAVE. - switch to lifetime and it works solid

Gave up on it. Our counter is not that important to waste time trying to install the app. Can not easily find the "Counter ID" and "Counter Token". The app locks up in Safari and won't go section to section. It is very lagging. Never did install it. I have more important things to do. The counter was fun but this new app is not good.

I can't get this to work and now our JSON connection is broken so our counters are now not working

Doesn't work. My counter was working fine, but now it doesn't work at all.

After LOTS of trouble with the new app, I FINALLY got it to work showing my lifetime orders. - Go to your Smirll account - Switch "OPTIONS" from JSON to PUSH NUMBER. - within these settings you'll find your "Counter ID" and "Counter Token" - randomly input a number in the display field and hit "SAVE" (your counter should start updating to display whichever number you inputed) - Go back to your SHOPIFY Counter app within Shopify. - Setup the counter with your "ID and TOKEN" numbers. - Select "Display orders for today" and hit SAVE. Somehow after doing those steps above it FINALLY worked for me, didn't give me a single error and my counter works the way it did before when using the old app. Then I switched the app settings to show LIFETIME orders and BAM, it works great!

The new app works great, easier to manage multiple counters. Would have been nice to get some help in the app for how to get the counter ID and token. If you're trying to set it up, the counter ID and Token in Smiirl need to be changed to the PUSH NUMBER settings. You'll get the token and counter ID.

No clear instructions on where the token can be found on Smiirl. So after some searching and using help I found it. Only to run into continuous errors on this app when trying to save the settings. Does not work.

Useless won't install and stopped previous version working, none of my counters work.

Works great! Now triggers within seconds of an order coming in, and stays accurate. Thank you for updating this, Shopify!

Sucks! The old app started bugging out ever since they introduced this app. I installed this one and now my counter no longer works because they are using the token instead of the JSON URL. FIX THIS OR I WILL CHARGEBACK THE COUNTER.

Literally doesn't work. Error when trying to connect to the ID and Token. No support will help me.

Wow!!! This new app works awesome! Thanks!