Desmond & Dempsey
United Kingdom
Reviews (7)
Really great experience - excellent communication, easy to implement, the trial clearly proved the value, and the support from the team has been excellent throughout!
Really great customer service & onboarding. Highly recommend
Needed help with a broken image on review invite and Robert kent helped me so quickly and efficiently making it so much easier! He was so friendly and very patiently answered my questions! Thanks so much!
Developer reply ·
Thanks for the kind words! We're so glad the support was quick, friendly, and made things easier for you. 😊
Would give zero stars if I could. Omega developers offered to help install the code as tracking wasn't working properly. We asked for specific times that any changes would be made so that we could immediately test as to make sure there was no impact on customers. They agreed, then ignored this, making the change during the middle of the night and only informing us after the change had been made. The exact opposite of what was agreed. The result was that the code interrupted customers ability to add to basket and we were unable to take any orders until code was reverted. Cost us thousands of £. Would not recommend, at all.
Developer reply ·
Hello everyone at Desmond & Dempsey Team, Thank you for bringing this issue to our attention, and we apologize for the inconvenience you've experienced. We understand how frustrating this must be for you, and we are truly sorry for the misunderstanding about the fixing time. As you mentioned, due to timezone differences, our technical staff had to fix the issue during your nighttime, but we understand that this may have caused some inconvenience. We also apologize for any confusion about our ability to miss your concern. Our developers would be more than happy to have a live session with you to investigate the issue and resolve it. We want to assure you that we take your concerns seriously, and we are always committed to improving our services and providing the best experience for our customers. Thank you again for bringing this matter to our attention. If you have any further concerns or feedback, please do not hesitate to contact us directly. We hope to have the opportunity to make things right and earn back your trust.
App is fine, until you have a problem when the customer service is non existent. For what you pay for multiple users and how integral this connection can be for key areas of your business like inventory control and accounting, customer support should be much better.
Developer reply ·
Hi There, Thank you for the feedback and sorry to hear we have let you down in support. We are constantly working on improving customer success and majority of our first responses are within the first hour. Please note we have a 24/5 phone line so if your matter is urgent and you would like to speak to someone you can contact us by phone or alternatively visit our website and use the online chat. Best Regards DEAR Team
