Cin7 Core Inventory Management

The Solutions Architect team and Mark in particular very quickly and clearly handled all of my queries. From reviewing our manufacturing process and introducing assembly BOMs with landed costs, through to discussing our Shopify and 3PL fulfilment approach using locations - Mark showed not only full understanding of the CIN7 system, but took the time to listen to my concerns carefully and offer workable solutions. His genuine support was encouraging and I cannot speak highly enough of him. It is very reassuring to meet up with this team and have a review, sort out any niggles you may have - it has really paid off for us. 5 Stars, well earned.

Setu was very helpful in understanding the way the system works and advising how to trouble shoot if anymore problems occur. Solutions Architect team

Quick and clear onboarding, with fast troubleshooting and responsive support. The setup process was smooth, and any issues were resolved quickly. Looking forward to seeing where this software takes us.

The onboarding process at Purpink Gifts Ltd, Kenya has been nothing short of outstanding. From the very first session to the post-onboarding phase, every step has been handled with professionalism, precision, and genuine care. The transition into Cin7 Core has been seamless, and a great deal of that credit goes to our onboarding consultant, Nathasha Samooshi. Nathasha Samooshi is the kind of professional who doesn't just train you she equips you. Her ability to break down complex system configurations into clear, digestible sessions is remarkable. She is patient, thorough, and extraordinarily consistent. Each session was well-structured, purposeful, and delivered in a way that allowed us to not only understand the system, but to truly appreciate the logic and architecture behind it. She has a rare gift for making technical processes feel approachable, and that made all the difference for our team. What stood out most was Nathasha's commitment beyond the onboarding itself. Long after the initial sessions wrapped up, she remained available, responsive, and supportive as we continued our migration journey. That level of dedication is not common, and it speaks volumes about her professionalism and passion for her work. Since implementing Cin7 Core, our inventory management has been transformed. The system has brought structure, visibility, and efficiency to our operations in ways we hadn't anticipated. We are still in the process of full migration, but the results so far have already exceeded expectations. The system: 10/10. Nathasha Samooshi's sessions: 10/10. The overall experience: one we would not trade. To any company out there looking to take control of their inventory and operations do not hesitate. Invest in Cin7 Core, and if you are fortunate enough to have Natasha guide you through it, you are in the very best hands. — Samuel Omambia, Purpink Gifts Ltd, Kenya

Jinesh has been a great support since the start, and the onboarding process has been smooth and productive so far. Jinesh has been really helpful and always responds promptly. The Shopify integration has been working well so far, easy to sync with Cin7.

We moved to CIN7 and it's been a great decision. The system is intuitive, handles our inventory well, and the new AI capability takes stock management to another level. Highly recommend for any product-based business looking to get on top of their operations.

Really Helpful,and speedy, Thanks very much!

linked very quickly not had much chance to use

Aman Solanki has been an outstanding resource whenever we've run into complex issues with Cin7. His knowledge of the platform is exceptional, and he consistently takes the time to thoroughly investigate problems rather than offering quick, generic responses. What I appreciate most is his willingness to dig into the details, understand the root cause, and work toward a real solution. He's responsive, professional, and communicates clearly throughout the process, even when dealing with complicated scenarios. It's rare to find someone with both deep technical knowledge and a genuine commitment to helping customers succeed. Aman has been a pleasure to work with, and I truly appreciate all of the support he's provided. Thank you, Aman!

Very helpful advice and fixed a few queries that I had. Their new Solutions Architect team are happy to spend time helping out with any questions. Very good service and would recommend if they reach out to you. I spoke with Setu Dani.

We've been using Cin7 for several yearsl, and it's become an essential part of how we manage our business. As a small team handling inventory across wholesale, retail, Amazon, and Shopify, having everything centralized in one system has made a huge difference. I use Cin7 daily for inventory management, purchasing, forecasting, and reporting. It gives me visibility into what we have on hand, what's on order, and where we need to take action, which is especially important when managing multiple suppliers and sales channels. Overall, Cin7 has helped us stay organized, make better inventory decisions, and scale our operations more effectively. I'd recommend it to any growing business looking for a comprehensive inventory and order management solution.

The onboarding group training scheme is fantastic and the support team has been very helpful since finishing the training, in particular Jinesh Shah, who is a terrific champion of the tech and has a very good way of working with teams to get up to speed.

Becareful here, We Have been using the Cin7 Platform for years and moved to the Cin7 Core platform from Omni last year. Their shopify app is a disaster. -Randomly orders will pull through Blank into Cin7. - Stock Just disconnects when it says it is connected. -This leads to incorrect stock values. - Bom Stock does not work, So if you have a Coffee Table with a base and a Top, this cannot be synced as a finished product. Cin7 Just recently updated their Knowledgebase (Which is incorrect most of the time to now say you cannot sync these) Their fix is to turn on auto assembly which then breaks the WMS functionality completely. We have been told to now create our own Custom API. - We pay $149 a month for premium support of which they do not respond. We have tickets open for months at a time, every time they just say they need to escalate the Problem. - We have asked to cancel our premium support and were told this "Thank you for reaching out to us. We are sorry to hear you are facing issue with your premium subscription. Please note that your ticket needs the attention of a specialist team. It may take a few days to get back to you. If your need is more urgent, please reply and let us know. Thank you for your patience while we get this looked into for you. Kind regards, Bushra M" When you finally speak to some one over a few mails - Namely Phil they ask a few questions, then request access to your system and go silent for weeks if not months. Their system Eventually just closes the support ticket. Currently we Paying Cin7 close to $5000 a month with no help sorting out their Own system issues. Onboarding with Cin7 Core was a bit of a Joke, we had been using Cin7 Omni for years however the "Onboarding Specialist" was completely untrained and her knowledge of the system was basic at best. Becareful if you are looking at Cin7, We have Coders and experienced IT/ Business people who have used their systems for years. There are problems within this institution which I dont believe the Directors are aware of nor some of their customers until it will be to late.

Buyer beware! We've been using Cin7 (formerly DEAR Systems) since 2022. Since being bought out, the cost of our subscription just increases with impunity. You think you're signing up at one price, but you're not. And the prices will continue to rise every year. I've been using Shopify since 2012, and no other third-party app has acted in this manner. Not to mention, since using DEAR/Cin 7, our team has had to spend hundreds upon hundreds of hours troubleshooting issues and opening support requests to fix features advertised that simply did not work as intended. A poor overall experience and bad business practices from this company.

Beware, if you try to cancel the subscription, your only option is to schedule a sales call. If you don't change your mind during the sales call, you are told there is a 30 days cancellation notice and you'll have to keep paying the subscription one more month. Of course the app isn't exactly great which is why I wanted to cancel in the first place.

The onboarding help has been great. We migrated from Orderhive and Atulya went above and beyond to reduce the pain from migrating. She was very patient and helpful getting us up and running. We're still getting up to speed as Core has different functionality. In some cases more robust than Orderhive however there are some things in Orderhive , like one central place of truth for product information (eg prices) that pushes to all 3rd parties.

I was using Orderhive for order management. Cin7 is a much better program with more features. My onboarding experience was great. They really take the time to make sure everything works right before moving to the new program. I would recommend!

I like that I can integrate my sales channels (Etsy and Shopify - Amazon is an option too, but I opted not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments, and payments. I used their previous product OrderHive, so it is all fairly intuitive to use, and they provided great onboarding and setup. I was paired with Muskan as my Onboarding Specialist, and she was very patient, knowledgeable, and helpful in getting me setup.

I love Cin7 , it's such a great software to track my inventory, my sales, my stock transfers, my cogs... full of reports ... very flexible tools, with a lot of integrated API connexion like Shopify and the customer service is amazing !

Recently after the merger with Cin7 (previously dear system), the support and issues have increased. We have a major bug in product integration for last 5 weeks and still waiting for resolution. For them it is not a priority and no proper work around provided. Not sure if this is faced by any other customers. No escalation channel, no account manager support. We are a customer for last 3 years but now looking for replacement.

Stay away. Invested in help in set up but cant get any help from CIN 7. Cant even contact support, waiting on replies on tickets. No phone number, no easy way to chat. Person initially helping disappears as soon as one subscribes. Overly complicated. Already searching for replacement

UPDATE 18/7/23: After being with DEAR from their very first year and supporting them from the beginning, we are now facing a huge increase in our monthly fee with short notice, so will be cancellling our subscription. Dissappointing service now they are Cin7. Looked at quite few inventory systems before going with DEAR. Lot to like about it. The product upload from Shopify and subsequent integration, the logical way the fulfilment process is presented and flows, and barcoding. There have been a few smaller issues and suggestions along the way, but the response has always been swift and for the most part resolved quickly. Think there is also more upside with further refinement of some processes in development. In summary I would recommend it.

Thanks Raed for excellent customer service! He helped me step by step to understand the process and was very patient with me.

It allows you to monitor inventory more easily. It also integrates very well with Xero. The support team was very accommodating and helpful with their knowledge of the app, even though we encountered some issues. The downsides for me are: 1. Having to use the Messenger app for support. 2. if you allocate a credit note to a supplier invoice on Xero it won't sync to DEAR. 3. It doesn't push changes to a Shopify order across to DEAR.

The integration is clunky and filled with bugs. I started on this platform with DEAR & Shopify several years ago and they haven't fixed issues that have been around since I signed up. Some thing's work OKAY but for the most part I would avoid if I were you. UPDATE FEB 2023 Simple integration issues still plague Shopify / DEAR including the inability to sync HS Codes. If you're looking for an powerful inventory tracking software that works with Shopify, look elsewhere. DEAR is still a frustrating experience to use day in and day out.

Very useful in integrating sales from Shopify to other accounting software. Also makes inventory monitoring easier. We encountered some issues though but the support is very accommodating and helpful with their knowledge of the app.

Better than Tradegecko that we were using before. I like the ease of use. However, I think the extra $50 per additional user is too steep, and DEAR also charges ala carte per integration with 3rd party application too. This is both good and bad. You just need to evaluate your cost structure before you sign up. Overall, I would recommend it.

Dear is a great cloud-based ERP option. Affordable, solid customer support, straightforward but robust!

New to DEAR so early days yet. The onboarding service was great, really happy with the service provided. A couple of glitches but generally a positive experience. Been up & running for week now & couple of things could be better/simpler particularly around importing data for sales orders. But for an off the shelve program its ok. But based on service to date I'm going 4 stars!

We have looked at a lot of inventory management systems and migrated from Tradegecko to DEAR. Extremely impressed with the product and system. It has a lot of manufacturing features that we do not use however for tracking purchase orders, bundles, composite products it is excellent. It is easy to duplicate products to quickly add or CSV can be imported. There is never going to be the perfect IMS for everyones business processes but this covers most of ours. We have suggested some improvments regarding batch actions via the web interface. Overall can recommend, no problems syncing with Shopify.

I used to be major fan of this software. Our company has been using it since 2016. Since the company has been acquired by Cin7 support has really declined. We've had a critical support case open for 3 weeks and it is still not resolved. I have been unable to talk to a human. I keep getting fobbed off with "the technical team is working on it" "our technical director will call you" "the fix will be rolled out over the weekend". All I want to do is talk to a human. I've asked every time to speak to someone about the issue. Nobody is talking. We pay 8K per year for the software. I used to recommend DEAR to many colleagues in the e-commerce space as a leading solution. However, this incident has left me really disillusioned with the company. If it was a minor issue I could understand a ticket taking 3 weeks to resolve but this has been a catastrophic meltdown of our Amazon integration in 4 countries. We have 69,000 notifications of sales data that can't be reconciled. I would not recommend DEAR inventory. Heather Cole Country Trading Co. Founder

We worked with them for the last 5 years and they had a good customer service. Now after a week from the first support request, they are still unable to update stock level on Shopify, and apparently the best they can do is writing you back once a day at the end of the day, and not sorting the problem yet. BAD customer service. We are losing sales because of this. Stock level is not updated and we have constant overselling that we cannot fulfil. Can you please URGENTLY fix this problem?

We're paying thousands of dollars a month for broken functionality promised by the platform. Every month a critical fix for their native Hubspot integration is promised but never delivered. We strongly suggest merchants look elsewhere. Counting stock by hand would be more effective than using DEAR Inventory.

DO NOT USE IF YOUR BUSINESS INVOLVES SALES TAX. There are two major issues with DEAR Systems: The first is that their system is simply not reliable when it comes to sales tax (and frequent changes made to their system often breaks any sales tax matching that was already set up). On MORE than one occasion, these sales tax changes has resulted in thousands of transactions that required manual review/updates. The second, more unforgivable problem, is that once you sign up, it's painfully obvious that the well-being of your business doesn't actually matter, which appears to be a tone set from the top; we've certainly been disappointed on numerous occasions by co-founder and director Alexei Piltiaev's shocking lack of professionalism and respect and it would appear everyone else is following his lead. If you do make the mistake we did and sign up for this service, here's a pro-tip: When things go wrong and their team ignores you, the best way to actually get them to respond is post a negative review here. While your business doesn't matter, their star rating here sure does.

Very good software. The best part is the team will look at enhancement requests for new features and add them into their development. Make's our life a lot easier...

This app works quite well -- keeps inventory quantity updated, pushes Shopify sales over to Dear, allows me to bulk list inventory from Dear to Shopify. Features I wish it had: 1) a way to push over search engine listing previews. 2) a way to easily associate a Shopify purchase with an existing customer in Dear. If the customer enters their name or company slightly different than last time then a new customer is created in Dear. Not a big deal but somewhat frustrating if you care about customer purchase history. Overall, I'm pleased with this integration.

Automating our processes and inventory systems was priority for us to help us focus on the areas of our business that matters. Working with Dear was so easy and the level of care and dedication by the account managers to help us determine our path with Dear was so very much appreciated. We're looking forward to exploring more that we can do with the platform.

Goodluck with any problems with intergration. Their "tech support" is absolutely worthless. The service reps always need to forward your inquiry to their "techs". Their techs email three days later with "the integration issue is not on our end" Everytime. This has been going on for a whole month now. You can't call them, you can only "chat" with bottom level service reps, and emails take about 9 hours to respond. Most of the time a new rep will reply, so you have to start a square one, only to have you inquiry forwarded to a tech that offers no help

It doesn't push changes to a Shopify order across to DEAR, they suggested manually deleting the order in DEAR and then resyncing and that was pushing wrong information across. Wouldn't have gone out of my way to give it one star normally, but I actually thought this could cause issues called and asked prior to implementing and they told me that it would be able to handle that when it doesn't. It was 1 or 2 things that i called and asked about and both concerns they said DEAR is built to handle these situations and only after implementing they then backpedalled and said it can't handle it. Super annoyed with all the time wasted wouldn't be surprised if i found out that their tactic to promise the world and after implementation users probably invested to much time to change.

DEAR connects seamlessly with Shopify, very easy to manage transactions, inventory movements and fulfillment processes. The interface is really user friendly and the learning curve isn't steep at all. Really simple to get things going. I have two feedbacks though: 1 - Email support answer times: given we're in Toronto, it's a bit of a problem when support is mainly active outside of working hours. I'm not saying that they only respond then, it's just that I usually loose a day with the majority of my issues - send an email during the day, get an answer by 8pm, start fixing it next morning. It's not bad, but it could improve. I understand there are other ways of connecting with their support, but email is still the go-to communication method for us. 2 - reporting capabilities and more specifically related to inventory transactions, There isn't a built in report that shows me which FG transaction was used to fulfill which SO, for example, which is crazy, considering I have auto-assembly enabled and there are notes on each FG showing which SO that FG was created for (when the FG was not actually used for that SO). Auditing can be a real pain.

Dear has a seamless integration with Shopify and their hands on account management + support has eased our transition towards managing our many products, services and manufacturing efforts in 1 place. They provide all of the resources to set everything up correctly and troubleshoot. It's going to increase our accuracy and efficiency internally and across many of our customers and suppliers. Highly Recommend.

I only just started using Dear for our footwear brand, but so far so good! The representative assigned to us from Dear has been extremely helpful in the process. We are very happy so far!

Dear system is a great app. There support team is extremely good and they get back to your inquiry pretty fast. They also have been trying to accommodate some ideas that we had which we think can work very well as new additions to the system. I have worked with few other system before switching to DEAR and I am extremely happy I made this decision.

Have been using this app for 1 month and so far it has been good. Dear systems is very robust and is able to support many integrations. Support is also good as all inquiries have been responded to within 24 hours.

App is fine, until you have a problem when the customer service is non existent. For what you pay for multiple users and how integral this connection can be for key areas of your business like inventory control and accounting, customer support should be much better.

This is an easy Inventory Management System to use. We utilized the Onboarding provided by DEAR and the ongoing support we receive to make sure our system is being used as much to its potential for us is amazing. Kevin especially is always on hand to assist with any questions and tweaks. Other features would be also be helpful if integrated into DEAR - like to totals at the bottom of the Purchase Order Pages (and the other drop down pages)

I dont understand all the great reviews. I feel like it's gonna take me months to get up to speed. You can't bulk edit anything within the app. You have to export and work in Excel or Sheets, then re-upload back into Dear and purge the stuff you don't want. If you're not very skilled at Sheets/Excel, good luck. Once I get set up, I think it'll be great but I dont know how long that's going to take. I need to hire someone just to get my products, categories and suppliers set up. And when/if you connect your Quickbooks, it's going to import Suppliers from your checking account. Meaning that time you used your debit card at the corner store, well that place is now a Supplier. Same thing for Customers and Products. It imported products I havent sold in months. In order to delete, I had to export a file, change the status then re-upload. Why all the steps to do basic things?

We implemented the DEAR - Shopify integration recently, and so far, great! The integration was easy to implement, and the solution is easy to use. We now have visibility of all orders and inventory, from multiple channels, in one place. Having the automatic pull through has not only removed a tedious and time consuming manual process, but has reduced human error related to stock availability, customer terms, and fulfilment. We can also see sales performance across all channels in once place, helping us to make better business decisions.

DOES NOT sync inventory between Ebay, Amazon and Shopify. Or it doesn't seamlessly. I wanted to see my inventory on one page, but Marketplace Listings were in the Integration Channels --> Listings page, but Shopify was in the Inventory --> Product page. Exchanged emails with Support before getting a workaround solution, which wouldn't have streamlined anything. The interface was pretty and semi-intuitive , which is a shame.

Dear systems has worked excellently for us with Shopify. We have 3 shopify stores and Dear helps us manage the inventory across all and warehouse smoothly and efficiently. It integrates well with sales and refunds and everything is updated instantly.

DEAR has allowed us to manage our inventory seamlessly for the first time ever. Our stock is now always up to date, we can manage our invoicing and production orders all from one place. The support offered has also been amazing, with easy to follow tutorials as well as quick email and phone support. Would highly recommend.

After considering several inventory systems like Trade Gecko and Unleashed we finally decided on DEAR. Even before we signed up the support and help we got from Kevin at DEAR was amazing. We had lots of questions over our trial period, which Kevin patiently resolved. We are in the process of switching over shortly and am sure that experience then will be as good as it has been so far. The integration with Shopify and Xero works really well!

As a small production company we have always struggled finding a system that works with us as our business grows. We have found that Dear is very user friendly and adapts easily to fit our specific brand. The support team has helped every time we need anything and they are always very quick and efficient with friendly positive attitudes. We highly recommend this system to anyone looking to grow their business.

Inventory management used to be the biggest pain before we started using DEAR. This app is perfect!

Dear have been fantastic to deal with. Our team have on occasions had to contact them for support and each time they reply fast and offer fantastic support. They did some some unpaid work for us updating templates etc which was fantastic. Thanks Dear great company to work with.

Earlier this year we made the nerve-wracking move to an inventory management system. After a lot of analysis we decided on Dear Systems. The support we received during set up was great, and the ongoing support I have had to iron out legacy issues has been fantastic. Having Dear Systems in place now means we don't oversell our products and can manage stock so much more efficiently.

So... not only is Dear one of the most comprehensive, intuitive and easy-to-use inventory management softwares, it's support team is fantastic too. They, and especially Alex, have been incredibly helpful in resolving my issues. They listened, tried to really understand the question, trouble-shoot it from every possible angle and find the best solution. The fact that it took more than an hour wasn't daunting, I was so grateful that they took that time and didn't pass me off to someone else. Thank you guys! You rock.

Boom. All our stock in one place. Got around the annoying limitation of syncing 2 locations from VEND to 1 Shopify store. Plus is links with Xero, handles all our manufacturing and builds. So far it looks like it's a perfect fit for what we do. Love it. Plus the support is pretty excellent. Like, really fast! Definitely give it a go.

DEAR came along for CULTIVER at a time of rapid growth and change and thank goodness it (and the wonderful support staff) did. Having a solid inventory management link between Shopify and Xero for us was something we were lacking before. Complete visibility and integration from purchase order, payment and receipt of goods through to sales transactions, DEAR has been a consistently reliable source of data for our accountant. One of the major benefits of DEAR is that it's encouraged our business to develop more detailed procedures and methods of operating. We are much clearer on best practice with inventory management and accounting of each and every sale. It's essential for a fast growing business to have those procedures in place. DEAR makes it all very easy to establish. Highly recommend.

Solved our cogs and accounting problems , used vend before but with retail, online and distribution- vend was too basic. The only reason we gave dear 4 stars is because we still haven't fully tested xero- shopify and dear link for months. Currently all seems amazing. The initial switch was a head ache but worth the seamless finace integration in the end.

Just started testing DEAR Inventory after long playing around with Stitch, Tradegecko and Orderhive. I can see now, it is love at first sight! Intuitive interface, great potential and flexibility above all. These guys did an unbelievable job. Worth trying! I like their fair and simple pricing structure as well. I will get back with my detailed overview still in January. Actually it's a pity they have so few reviews here in Shopify store, that was the reason why I first cut it off.