OceanWash
Germany
Reviews (10)
The support (Lukas especially) is amazing!
Beste deutsche Kundensupport Software mit der smartesten KI.
Sehr gute App, die für jeden Store einen sehr schnellen ROI hat. Zudem schneller und sehr guter Support.
Schöne App zur Erstellung von GLS Labels, flotter Support durch Stefan. Funktioniert einwandfrei. Feature gewünscht: Möglichkeit Zollabfertigungen per Bulk-Ausführung durchzuführen Vielen Dank für die super Zusammenarbeit! Zollabfertigungen in Bulk ist ganz oben auf der Liste aber aufgrund technischer Restriktionen derzeit noch schwierig.
Tracking data correct (tested with other tools), team is always there to help. Very Easy setup of tracking via UTM and API.
Developer reply ·
Thank you for the feedback! We load a lot of data from different resources (FB, google, tiktok etc), however, we improved the loading speed by 50% in the ads manager and will reduce it with another 50% this week! Really appreciate the feedback!
Wir haben heute hunderte Emails aufgrund eines Newsletters erhalten, dass unsere Rabattcodes nicht funktionieren und nicht in den Checkout übertragen werden. Die App funktioniert anscheinen nicht für alle Geräte gleichermaßen und schafft es nicht für alle den Rabattcode in den Checkout zu transportieren. Thank you for your feedback. We have reviewed our storefront code, and everything works as expected. Since you are using a shipping discount, which applies only to certain countries, Shopify automatically removes the code during checkout if the user is from an unsupported country. Over the 11 months that you've used our app, no other users have reported similar issues with discounts. This appears to be an isolated case related to your specific discount setup. We apologize if this caused any confusion, and we're here to assist you further if needed.
chat icon is directly over Checkout button for some themes and diasables function of it. not recommended...
Developer reply ·
Hi, thanks for taking the time to share your review with us. Our developers are aware of the issue with the chat icon in obstructing the cart pop-up or drawer, and have since pushed a fix for this. If the issue still occurs on your store, please uninstall the Shopify Inbox app, then reinstall it again as this should help fix the issue. If it doesn't however, you can get in touch with our support team via the Help Center: https://shopify.link/qLKl so that we can conduct a more in-depth investigation on your account. Thanks! -Kimi, Shopify Support
SEO on Autopilot.. Received great Support from EJ, very helpful and quick! Recommended for quick SEO fixes.
Developer reply ·
We are so happy you love our app and services! Thank you so much for the positive feedback and for sharing the word about us! 🌟 - Kevin
Great App that implements very well in website design, bit tricky with other languages than english due to manual translations or necessary third party apps. Great and helpful support team who really know how to code. :)
Developer reply ·
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Great Support, openminded for suggestions for new functions. 10/10 would reccomend for affiliate programms.
Developer reply ·
We are glad that you have had a great experience with our app. Thank you for using and trusting UpPromote. If you have any questions or need help, please feel free to contact us via our live chat or email us at support@secomapp.com or via the in-app chat channel.
